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| This page is for detailing compatibility issues that certain graphics cards have with Second Life. '''Officially, Linden Lab only supports what's listed on our [http://secondlife.com/corporate/sysreqs.php System Requirements & Recommendations].''' However, we understand some Residents want to run SL on unsupported configurations — your results may vary, but this info will give you a better idea of what to expect.
| | == What's a graphics card? == |
| | Your graphics card (also called a video card) is the hardware that actually creates the images shown on your monitor. For three-dimensional applications like the Second Life Viewer, this card does much of the work involved in actually calculating and drawing the 3D world. As a result, your graphics card plays a ''very'' important part in your Second Life experience. |
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| == Buying graphics cards == | | == How do I know which graphics card I have? == |
| A great graphics card may not be as expensive as you think! Be a savvy shopper and check deals sites & stores like:
| | # Start the Second Life Viewer. You don't need to login. |
| | # From the top of the window, go to '''Help''' > '''About Second Life'''. |
| | # Look next to '''Graphics Card'''. |
| | #: [[File:How_do_I_know_which_graphics_card.png]] |
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| * '''[http://dealspl.us/ DealsPlus]'''
| | == Will my graphics card work with Second Life? == |
| * '''[http://forums.slickdeals.net/forumdisplay.php?f=9 SlickDeals forums]'''
| | [http://secondlife.com/support/system-requirements/ See our System Requirements]. If your graphics card doesn't meet our Requirements, you may not be able to use Second Life at all. |
| * '''[http://www.newegg.com/ NewEgg]'''
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| * '''[http://amazon.com/ Amazon.com]'''
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| * '''[http://dabs.com/ Dabs.com]''' (UK - Plus get some money back if you visit via [http://www.quidco.com Quidco.com])
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| * '''[http://oyyy.co.uk/ Oyyy.co.uk]''' (UK - Plus get some money back if you visit via [http://www.quidco.com Quidco.com])
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| A wealth of comparison-shopping tools like:
| | == How much does a capable graphics card cost? == |
| | While prices around the world can vary, thanks to advances in technology, you can easily find a graphics card that ''exceeds'' our Recommendations (substantially above the minimum Requirements) for US$50-100. |
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| * '''[http://www.shopzilla.com/ Shopzilla]'''
| | We can't recommend a single store to buy from, but helpful suggestions which fellow Residents have had good experiences with are on the "[[Buying graphics cards]]" page. |
| * '''[http://www.pricegrabber.com/ PriceGrabber]'''
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| * '''[http://www.google.com/products Google Product Search]'''
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| also exist. Those mostly focus on the US, but there are deals to be had around the world.
| | == What if I'm having graphics problems? == |
| | Generally, [https://blogs.secondlife.com/community/answers ask fellow Residents], then upgrade to the newest, ''stable'' version of your graphics card drivers. This can fix bizarre bugs such as [[Fixing avatar appearance|distorted textures]]. |
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| While there are too many possibilities to describe succinctly, '''it's generally true that as time goes on, progressively powerful technology gets cheaper'''. For instance, as of 2008-10-30, GeForce 8800GTs which can run Second Life's graphics at Ultra (the highest) can be found for under US$100 after mail-in rebate. And many capable mid-range cards, like are US$50 or under.
| | On Windows: |
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| === More buying tips ===
| | * [http://support.amd.com/us/gpudownload/Pages/index.aspx ATI/AMD drivers] |
| * Yes, card numbering can be confusing — reading hands-on reviews at [http://www.tomshardware.com Tom's Hardware] can help clarify which give the best "bang for the buck", like their "'''[http://www.tomshardware.com/reviews/Best-Graphics-Card,2033.html Best Graphics Cards For The Money: October 2008]'''" article. | | * [http://www.nvidia.com/Download/index.aspx NVIDIA drivers] |
| | * [http://www.intel.com/support/graphics/ Intel drivers] |
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| * With '''Nvidia cards, the ''second'' number in their model number is usually more important than the first''' (e.g., you're better off with a 7800 than an 8400). As such, you can usually find bargains amongst older generation high-end cards, which will outperform newer generation budget cards while being comparably priced or cheaper. Never buy an Nvidia card with a second digit lower than "6" if you intend to run heavy 3D applications (which SL clearly is), unless you have no choice.
| | On Mac, Apple integrates the hardware and software more closely than with Windows. Problems are less likely, but revisions and workarounds, provided through [http://support.apple.com/kb/HT1338 Software Update], are fewer. |
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| * To learn more about graphics card generations, see Wikipedia's [http://en.wikipedia.org/wiki/Comparison_of_ATI_graphics_processing_units ATI] and [http://en.wikipedia.org/wiki/Comparison_of_Nvidia_graphics_processing_units Nvidia] tables.
| | If this doesn't solve the problem, try searching the [[Issue Tracker]] for known issues. |
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| * Your graphics card should be part of a '''well-balanced system'''. It won't do you much good to have a top-of-the-line card if you have a lacking power supply or small amount of RAM.
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| == Drivers ==
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| '''We ''highly'' recommend updating to the newest stable versions:'''
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| * [http://www.nvidia.com/content/drivers/drivers.asp Download Nvidia drivers]
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| * [http://ati.amd.com/support/driver.html Download ATI drivers]
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| [http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3884 More info.]
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| Ideally, we want SL to run and not crash on any graphics card that supports OpenGL Version 1.2 or later. Realistically, we can only support the latest version of drivers right now.
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| == Driver issues ==
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| Sometimes you may get an error message upon starting Second Life that claims your drivers are out-of-date or unsupported. First, download the latest drivers for your graphics card and install them. If you've recently done so and have the latest drivers, uninstall them completely, then reinstall.
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| == Drivers on Mac OS X ==
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| It's often assumed that Mac OS X does not use graphics card drivers, and it's certainly true that separate graphics card "updates" and "drivers" cannot be downloaded for the Mac.
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| ''However'', OS X certainly does use graphics card drivers, but incorporates them into the OS itself. With the Mac, Apple integrates the hardware and software more closely than with Windows. The advantage: problems arise only rarely. The disadvantage: Macs are generally much less upgradeable with respect to their graphics capabilities.
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| Does this mean that any problems that emerge cannot be resolved? Not quite: on the occasions when a graphics driver has to be updated for Mac, it will be incorporated into the next [http://support.apple.com/kb/HT1338 Software Update] release for the OS itself. So if you keep yourself up-to-date with these, then driver upgrades will take care of themselves.
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| == Related resources ==
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| * '''[http://secondlife.com/kb Knowledge Base]''' - Search for words like "graphics". Relevant articles include:
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| ** '''[http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3886 What is a graphics card? Will mine work with Second Life? How do I tell which one I have?]'''
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| ** '''[http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3906 I'm experiencing issues with Intel Extreme graphics]'''
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| ** '''[http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4782 Typical Frame Rate Performance by Graphics Card/GPU]'''
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| * '''[[Issue_tracker|Public Issue Tracker]]''' - We use this to help us identify bugs to be fixed. Search for terms like the model of your graphics card (e.g., "X1600" or "GeForce") or related keywords (e.g., "invisible AND avatar"). You can also report a new issue and discuss it with fellow Residents.
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| * '''[http://forums.secondlife.com/forumdisplay.php?f=296 Technical Talk forums]''' - The forums are [http://forums.secondlife.com/search.php? searchable]. This is Resident-to-Resident help; Lindens don't actively check here.
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| You can also contact our [http://secondlife.com/support Support]. Remember that specific details, and [[Bug_Reporting_101|solid reproductions]] when there are bugs help us help you.
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| == Personal experiences ==
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| If you're having problems with a specific graphics card and/or driver version, '''[[Talk:Graphics Cards|please share your details here]]'''.
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What's a graphics card?
Your graphics card (also called a video card) is the hardware that actually creates the images shown on your monitor. For three-dimensional applications like the Second Life Viewer, this card does much of the work involved in actually calculating and drawing the 3D world. As a result, your graphics card plays a very important part in your Second Life experience.
How do I know which graphics card I have?
- Start the Second Life Viewer. You don't need to login.
- From the top of the window, go to Help > About Second Life.
- Look next to Graphics Card.
Will my graphics card work with Second Life?
See our System Requirements. If your graphics card doesn't meet our Requirements, you may not be able to use Second Life at all.
How much does a capable graphics card cost?
While prices around the world can vary, thanks to advances in technology, you can easily find a graphics card that exceeds our Recommendations (substantially above the minimum Requirements) for US$50-100.
We can't recommend a single store to buy from, but helpful suggestions which fellow Residents have had good experiences with are on the "Buying graphics cards" page.
What if I'm having graphics problems?
Generally, ask fellow Residents, then upgrade to the newest, stable version of your graphics card drivers. This can fix bizarre bugs such as distorted textures.
On Windows:
On Mac, Apple integrates the hardware and software more closely than with Windows. Problems are less likely, but revisions and workarounds, provided through Software Update, are fewer.
If this doesn't solve the problem, try searching the Issue Tracker for known issues.
