Bug Tracker

The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to jira.secondlife.com.

Second Life JIRA FAQ

Bugs only!

• While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read QA for bug submission guidelines before submitting an issue.

User profile

• Each JIRA user has a profile. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."

• The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.

• The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the account management page at secondlife.com.

Projects and Components

• Projects are used to categorize issues into logical groups. We have configured four different projects in JIRA:
  • Second Life Viewer (VWR)
    • Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar clothing is all black after installing a video driver update" or "Objects in my Inventory do not remain sorted in the correct order after logging out and back in again."

• • Second Life Service (SVC)
    • Issues pertaining to the Second Life service are reported here. Examples are "Server performance is worse when 40 avatars are present at the same time" or "My scripted objects are not able to talk to each other after Second Life grid downtime."

• • Second Life Website (WEB)
    • Issues pertaining to the Second Life website are in this project. Examples are "Wiki prevents login for users with a dash in their name" or "jira.secondlife.com always forces me to authenticate even if I save my login information."

• • Second Life Miscellaneous (MISC)
    • Any other type of issue should be reported in the MISC project.

Searching for existing issues

• JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...

Reporting a bug in JIRA

• Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.