Bug Tracker

The Second Life Open Source initiative uses Atlassian's JIRA project management tool for issue tracking. To report a bug or problem encountered while using Second Life Open Source Viewer or the Second Life Service itself, please log in to jira.secondlife.com.

Second Life JIRA FAQ

Bugs only!

• While JIRA can be used to track feature requests, bugs, tasks, and more, we have chosen to initially limit submissions to bug reports. Please read QA for bug submission guidelines before submitting an issue.

User profile

• Each JIRA user has a profile. The profile consists of your Username (SL name), Fullname (again, SL name), and all of the JIRA groups you belong too. For most people, this means "jira-users."

• The email address associated with your account shall remain anonymous to other users. The address is not visible or configurable at this time. Direct import of your email address from Second Life's database is currently disabled until we devise a reliable method for importing it.

• The JIRA profile is not editable because allowing changes would introduce conflicts with your Second Life account. If you wish to edit account information such as your email address, please login to the account management page at secondlife.com.

Projects and Components

• Projects are used to categorize issues into logical groups. We have configured four different projects in JIRA:
  • Second Life Viewer (VWR)
    • Issues pertaining to the Second Life viewer should be reported here. Examples are "My avatar looks all black after installing a video driver update" and "

• • Second Life Service (SVC)
    • Issues pertaining to the Second Life service are reported here. Examples are "

• • Second Life Website (WEB)

• • Second Life Miscellaneous (MISC)

Searching for existing issues

• JIRA searches are easy! Click on the "Find Issues" link at the top of the screen. ...

Reporting a bug in JIRA

• Upon login to JIRA, you will be at the Home page. Here you have access to "filters," the dynamic results of specially created saved searches, allowing access to the most up-to-date information on submitted bugs.