Difference between revisions of "Bug Tracker/Status"

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Here's how Linden Lab uses the various resolution states:
Here's how Linden Lab uses the various resolution states:


; Open : This is an issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or kick the issue back to the person who reported it, by marking it "Resolved" (see below)
; Open : An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below).


; In Progress : This is how a developer signals to everyone that he/she is working on the issue.
; In Progress : How a developer signals to everyone that they're working on the issue.


; Reopened : same as "Open". Even though it was closed before, it is now reported as still a problem that needs attention.
; Reopened : Same as "Open". Even though it was closed before, it's now reported as a problem that ''still'' needs attention.


; Resolved : This is an implicit assignment back to the reporter of the issue. It is not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
:; Fixed : means that the bug is fixed in a public release of Second Life.
:; Fixed : The bug is fixed in a public release of Second Life.
:; Fix Pending: means that the bug is fixed in a version of the code that should soon be publicly available.
:; Fix Pending: The bug is fixed in a version of the code that should soon be publicly available.
:; Contact Support : the issue in the Pjira is one that needs to be handled through the support team and the Resident needs to fill out a support ticket.
:; Contact Support : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal].
:; Won't Finish : means that the assignee or Linden Lab doesn't believe this issue should or will be fixed in any foreseeable future.
:; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Duplicate : means that there's some other issue that describes the same problem/idea.
:; Duplicate : There's another issue about the same problem/idea.
:; Expected Behavior : the issue being discussed is not a bug and functions as it does by design.
:; Expected Behavior : This is NOT a bug and functions by design [[FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.]]
:; Needs More Info : this issue lacks enough information. Please add that information or it CANNOT be investigated further.
:; Needs More Info : The issue lacks actionable information. Add the info or it CAN'T be investigated.
:; Under Advisement : this is used by Linden Lab for issues that tend to fall more in the category of Policy rather than being just a technical bug. This is used to let the community know that the Pjira has been viewed and is being discussed.
:; Under Advisement : An issue that's about [[Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
:; Cannot Reproduce : this means that following the stated steps still does not show the problem. Perhaps there is additional settings/actions or factors that need to be true in order for the problem to occur. Please provide an even more detailed description of how to reproduce a problem. Issues that can't be reproduced will eventually be closed.
:; Cannot Reproduce : Following the stated steps does NOT show the problem. Perhaps there is additional settings/actions or factors that need to be true in order for the problem to occur. Please provide an even more detailed description of how to reproduce a problem. Issues that can't be reproduced will eventually be closed.
:; Misfiled : this issue doesn't belong in this issue tracker.
:; Misfiled : this issue doesn't belong in this issue tracker.


; Closed : The final resting place. It's done!
; Closed : The final resting place. It's done!
 


After the issue gets Linden attention, others can still follow along what is the status of the issue:
After the issue gets Linden attention, others can still follow along what is the status of the issue:

Revision as of 16:06, 15 October 2009

Here's how Linden Lab uses the various resolution states:

Open
An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below).
In Progress
How a developer signals to everyone that they're working on the issue.
Reopened
Same as "Open". Even though it was closed before, it's now reported as a problem that still needs attention.
Resolved
An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
Fixed
The bug is fixed in a public release of Second Life.
Fix Pending
The bug is fixed in a version of the code that should soon be publicly available.
Contact Support
The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.
Won't Finish
The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
Duplicate
There's another issue about the same problem/idea.
Expected Behavior
This is NOT a bug and functions by design Also see this.
Needs More Info
The issue lacks actionable information. Add the info or it CAN'T be investigated.
Under Advisement
An issue that's about, instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
Cannot Reproduce
Following the stated steps does NOT show the problem. Perhaps there is additional settings/actions or factors that need to be true in order for the problem to occur. Please provide an even more detailed description of how to reproduce a problem. Issues that can't be reproduced will eventually be closed.
Misfiled
this issue doesn't belong in this issue tracker.
Closed
The final resting place. It's done!

After the issue gets Linden attention, others can still follow along what is the status of the issue:

  • Once the changes are completed and awaiting release to the public, the bug is resolved to show "Fix Pending".
  • When the change is available in a new version of Second Life, it is resolved as "Fixed".
  • Generally, after being confirmed as fixed & done by Linden Lab's Quality Assurance Team and our community, the status is changed from "Resolved" to "Closed".