Community Tools User Group/10-November-2011

Transcript for Thursday November 10, 2011

[10:58]	Daniel Voyager	Hey Jeremy
[10:58]	Torben (torben.trautman)	hi Jeremy
[10:58]	Dresden Ceriano	hello Jeremy
[10:58]	Jeremy Linden	Whoa! Hello, everyone. Quite a crowd today!
[10:58]	Venus Petrov	hiya Jeremy
[10:58]	Celestiall Nightfire	omg..daniel...your avatar is beautiful :)
[10:58]	Void Singer	celes, last time I was here it was free for all seeting
[10:59]	Void Singer	Void Singer waves at jeremy
[10:59]	Daniel Voyager	thanks Celestiall
[10:59]	Perrie Juran	I have a picture for you Father Storm
[11:00]	Dresden Ceriano	runs to get more coffee
[11:00]	Void Singer	heh was almost expecting storm to have a version of his forum av
[11:00]	Father Storm Clarence (storm.clarence)	thanks perrrie
[11:00]	Jeremy Linden	Please excuse the pause... There's some confusion about who the "special Linden guest" will be :-P
[11:00]	Void Singer	anyone else seeing Caitlin with a combo of two aves?
[11:00]	Perrie Juran	Thiose two Ssisters need talkin too!
[11:01]	Venus Petrov	yes
[11:01]	Venus Petrov	hi Maddy
[11:01]	Torben (torben.trautman)	haha, just send random TP offers to online Lindens and see who comes
[11:01]	Madelaine McMasters	Hi, Kids!
[11:01]	Torben (torben.trautman)	hi Madelaine
[11:01]	Jeremy Linden	I bet I could get a few! They might not appreciate it as much as you guys, though.
[11:01]	Dresden Ceriano	hey Maddy
[11:02]	Bubblesort Triskaidekaphobia	hi :)
[11:02]	Torben (torben.trautman)	hi Bubble
[11:02]	Void Singer	you could probably get kelly on the last second... he's active in the open SL channel as of a bit ago =X
[11:02]	Dresden Ceriano	hey Bubble
[11:02]	Celestiall Nightfire	Never been to one of these meetings...so will just cam in and check out avatars..until the proceeds begin...
[11:02]	Madelaine McMasters	Everybody feel free to call me by some nickname. Madelaine is too hard for me to read.
[11:03]	Jeremy Linden	So, in continuing news, Lexie is still unable to attend again this week; I'm trying to get someone who can field the questions that would normally be for her.
[11:03]	Celestiall Nightfire	Yes, her nickname is Svengali...
[11:03]	Venus Petrov	is there a new Community Manager?
[11:03]	Jeremy Linden	Venus, that would be a good question for ther person I'm trying to get my hands on :-)
[11:04]	Venus Petrov	you're fine Caity ã‹¡
[11:04]	Void Singer	ya could always ask to be promoted to the spot jeremey (although I would understand not wanting it)
[11:04]	Jeremy Linden	Haha. Then who would write all the documentation?
[11:04]	Venus Petrov	oh i was focussed on the hair lol
[11:04]	Madelaine McMasters	Madelaine McMasters glances over at Perrie and swoons
[11:04]	Daniel Voyager	i'm a duck lol quack quack
[11:04]	Perrie Juran	uh ih..i think i broke thechair
[11:04]	Void Singer	yup
[11:05]	Venus Petrov	lol
[11:05]	Madelaine McMasters	You certainly are, but you make the look work, Caitlin.
[11:05]	Jeremy Linden	Oh, I scripted the wooden chairs to spin around because one of the animations is backward. It doesn't quite work right all the time :-P
[11:05]	Void Singer	nah perrie, I did... ont on the other side of me should work though
[11:06]	Jeremy Linden	So, are most of you here because I sent out the group notice? Or is this just a more convenient time?
[11:06]	Torben (torben.trautman)	what group notice?
[11:06]	Venus Petrov	i saw it on the webpage
[11:06]	Celestiall Nightfire	Hello..Marvin the Martian..
[11:06]	Jeremy Linden	A looong time ago, Amanda created a group. Lemme find the exact name.
[11:06]	Void Singer	actually, I found out word of mouth from the forums... venus or celes I think
[11:06]	Celestiall Nightfire	this is a very good time and day..
[11:06]	Daniel Voyager	Hey Viale
[11:06]	Torben (torben.trautman)	ah right
[11:06]	Venus Petrov	hiya Viale
[11:06]	Torben (torben.trautman)	I think I left it
[11:06]	Ardy Lay	I just looked at http://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups and saw the meeting and thought I'd drop in.
[11:06]	Jeremy Linden	Hello Viale. Glad you could make it!
[11:06]	Madelaine McMasters	I'm here because there are people doing naughty things in my house.
[11:06]	Father Storm Clarence (storm.clarence)	smiles Jeremy - was that a trick question
[11:07]	Celestiall Nightfire	someone in cognitio?
[11:07]	Celestiall Nightfire	hehe
[11:07]	Venus Petrov	Viale i do not think the disguise will help
[11:07]	only in sl (viale.linden)	Hi
[11:07]	Madelaine McMasters	Well, the disguise isn't hurting.
[11:08]	Dresden Ceriano	hello Viale
[11:08]	only in sl (viale.linden)	Todays meeting will be short as we do not have a speaker
[11:08]	Jeremy Linden	Well, there have been a lot of questions piling up for Lexie, since I'm only qualified to answer documentation questions, Viale.
[11:08]	Madelaine McMasters	Madelaine McMasters enjoys the redefinition of surprise guest ;-)
[11:08]	Torben (torben.trautman)	weÂ´re used to that for months
[11:08]	only in sl (viale.linden)	Wanted to give you a heads up that we will have a community tools forum for general feedback
[11:09]	Void Singer	mads, surprised ya didn't it?
[11:09]	Madelaine McMasters	Oh yes.
[11:09]	Celestiall Nightfire	a separate forum? or the feedback section that is currently in place?
[11:09]	Dresden Ceriano	don't we have a feedback forum?
[11:09]	Venus Petrov	well, there are some issues that have been added to the agenda
[11:09]	only in sl (viale.linden)	The main issue we have been dealing with is spam
[11:10]	only in sl (viale.linden)	which occurs on time about the same time
[11:10]	Void Singer	Void Singer guess that means we won't be doing forum related agenda items
[11:10]	Father Storm Clarence (storm.clarence)	yes you whacked the wrong spammer
[11:10]	only in sl (viale.linden)	We are aware of the issue and hope to have solutions soon
[11:10]	Venus Petrov	Viale, can we back up a moment please
[11:10]	Venus Petrov	are you the new Community Manager?
[11:10]	Perrie Juran	The Spam issues or the other issues that have been getting raised?
[11:10]	only in sl (viale.linden)	Community is my area
[11:10]	Torben (torben.trautman)	I have dÃ©jÃ -vues
[11:11]	Venus Petrov	so you will chair these meetings?
[11:11]	only in sl (viale.linden)	however, community is really run by the residents
[11:11]	Madelaine McMasters	All over again, Torben?
[11:11]	Ardy Lay	Any spammer is the right spammer to whack.
[11:11]	only in sl (viale.linden)	we just facilitate
[11:11]	Torben (torben.trautman)	yuss
[11:11]	Dresden Ceriano	omg
[11:11]	Torben (torben.trautman)	$LoL $
[11:11]	Venus Petrov	well, there are several questions and concerns we would like to raise
[11:11]	Torben (torben.trautman)	thank you for making us laugh viale :)
[11:11]	Venus Petrov	they are in the agenda
[11:11]	Void Singer	Void Singer waits for the rest
[11:11]	Venus Petrov	are you in a position to address them?
[11:11]	only in sl (viale.linden)	Sure
[11:12]	only in sl (viale.linden)	Yes
[11:12]	Madelaine McMasters	We're gonna be tough audience, Viale.
[11:12]	Venus Petrov	ok cool
[11:12]	Venus Petrov	well, for one
[11:12]	Venus Petrov	there have been several bans and suspensions that have happened
[11:12]	Venus Petrov	since the Vampire subforum came online
[11:12]	Father Storm Clarence (storm.clarence)	we will be a fair audience madelaine
[11:12]	only in sl (viale.linden)	OK
[11:12]	Dresden Ceriano	and ridiculous warnings
[11:13]	only in sl (viale.linden)	warnings not many bans to be clear
[11:13]	Venus Petrov	there seems to be one set of rules published for residents and another that moderators are using
[11:13]	Perrie Juran	And the whole fiasco of the vampire sub forum to begin with
[11:13]	Venus Petrov	such as three posts in a forum is spamming
[11:13]	only in sl (viale.linden)	What is wrong with a vampire sub fourm?
[11:14]	Celestiall Nightfire	except nine a a few hours being posted by LL and "guest" in the vampire subforum is not considered spam
[11:14]	Void Singer	aside from the inconsistency with advertising and spamming policies?
[11:14]	Dresden Ceriano	you haven't been paying attention have you?
[11:14]	Celestiall Nightfire	two sets of rules
[11:14]	Perrie Juran	It is a giant mess...have you read it?
[11:14]	Venus Petrov	nothing is 'wrong' with it...but why is it there? the CTUG was a forum to raise issues like potential subforums
[11:14]	Father Storm Clarence (storm.clarence)	why are people being banned for voiceing their opinions about the vampire forum
[11:14]	Madelaine McMasters	Viale, this is the problem of moderating a forum one doesn't participate in.
[11:14]	only in sl (viale.linden)	Good to know
[11:15]	Father Storm Clarence (storm.clarence)	Someone came in with a hammer and whacked all dissenting opinions
[11:15]	only in sl (viale.linden)	Vampires have been a big community for a while and should not come as a surprise
[11:15]	Perrie Juran	Bloodlines being promote dout the uying yang...there has been virtually nothing about living as a vampire in SL
[11:15]	only in sl (viale.linden)	Like to see the resident content
[11:15]	Perrie Juran	Furries and Nekos are a huge community
[11:15]	only in sl (viale.linden)	Of course
[11:15]	Father Storm Clarence (storm.clarence)	you are skating around the issue Viale
[11:15]	Dresden Ceriano	have you read anything that's been written in the feedback forum? it could be very enlightening
[11:16]	Venus Petrov	well, sure but there seem to be separate rules for the vampire forum
[11:16]	only in sl (viale.linden)	Yes
[11:16]	Madelaine McMasters	It's not a surprise. But to have Linden Labs put their imprimature on vampire marketing was a bit tone deaf.
[11:16]	Father Storm Clarence (storm.clarence)	why are their two standards - one for the Vampires and one for he rest of the community
[11:16]	Perrie Juran	And one of the co-creators openly ateted that a purpose of Bloodlines was to be a curse on the grid..a pain for people
[11:16]	only in sl (viale.linden)	2 standards - was not aware of
[11:17]	Venus Petrov	well, sure
[11:17]	Celestiall Nightfire	Why is LL handing picking certain businesses and people to promote? That happened with the Fashion guest experts..who then gave free advertising to thier favorite merchants. Now it's happening with the Vampire sub-forum. Invited people to post all about ther groups, sims, businesses, etc. If anyone voices about it..they have gotten discinplined.
[11:17]	Perrie Juran	Nothing against Vampires
[11:17]	Venus Petrov	three posts in that forum will bring about a suspension to one
[11:17]	Father Storm Clarence (storm.clarence)	i have seen it and I am a victum of it
[11:17]	only in sl (viale.linden)	Maybe the solution is to stop paying attention to the vampire fourm
[11:17]	Venus Petrov	but if a vampire 'expert' posts three or more times..they are still there
[11:17]	Father Storm Clarence (storm.clarence)	Then explain why I am banned from the forum
[11:17]	Perrie Juran	It was a slap on the rest of us
[11:17]	only in sl (viale.linden)	Us - meaning non vampire folks?
[11:17]	Venus Petrov	why should we ignore a subforum?
[11:17]	Madelaine McMasters	Bloodlines has been systema non grata in the forums for ages. To promote it in the forum got exactly the response most forumites expected.
[11:18]	Celestiall Nightfire	So, the solution is to not pay attention to the fact that LL is promoting certain hand-picked people and busineses? Ok. Got it.
[11:18]	Jeremy Linden	Ok guys, remember that this user group is to discuss the forums, blogs and knowledge base. We may not be in a position to answer decisions around policy or marketing.
[11:18]	Torben (torben.trautman)	if we stopped paying attention to things that bother us we wouldnÂ´t be in SL, would we?
[11:18]	Celestiall Nightfire	I understand Jermey.
[11:18]	only in sl (viale.linden)	So you dont like community content being highlighhted in the forums?
[11:18]	Venus Petrov	then clarification of the policy is helpful
[11:18]	Celestiall Nightfire	You guys aren't one that implimented this...
[11:18]	Dresden Ceriano	the vamp forum was handled very poorly
[11:18]	Venus Petrov	that is not it
[11:18]	only in sl (viale.linden)	let me understand
[11:18]	Ann Otoole	i see a new thread full of people claiming to be real life witches and in covens. Maybe we need a witches and pagans forum.
[11:19]	Father Storm Clarence (storm.clarence)	I dont like when the moderators whack opinions that are differnt than your opinion Viale
[11:19]	only in sl (viale.linden)	one at a time
[11:19]	Venus Petrov	sorry, viale, this has been building up for awhile
[11:19]	Perrie Juran	Point is we already had a roleplay and a life styles sub fora...it belonged in there
[11:20]	only in sl (viale.linden)	Ok
[11:20]	Dresden Ceriano	yes... there hasn't been anyone around to address these issues... that's been an issue in itself
[11:20]	Father Storm Clarence (storm.clarence)	Why in the pastweek since the Vampire events have 6 people been banned or suspended
[11:20]	Perrie Juran	Otherwise in all fairnes every sub group should have it's own sub fora
[11:20]	Celestiall Nightfire	Ann, you used to speak out loudly against LL giving perferral treatment to hand-picked favorites. Now you're in favor of it?
[11:20]	only in sl (viale.linden)	That is a good point. = can one person go at at time or I need to go
[11:20]	Void Singer	the problem in a nutshell seems to be policy inconsistency... advertising within the forums is now being sponsered by LL to the benefit of specific individuals, guidelines on content are being applied differently that the publicly stated ones, an increase in reactionary removals, etc.... if these policies have changed it'd be nice to know what those changes are, but currently the message seems to be do as I say not as I do
[11:20]	Torben (torben.trautman)	$LoL $
[11:20]	Ann Otoole	i am in favor of promoting second life and use of the forums to more than the former resident answers clique.
[11:21]	Father Storm Clarence (storm.clarence)	so am i Ann
[11:21]	Father Storm Clarence (storm.clarence)	that is not the point Annn
[11:21]	Father Storm Clarence (storm.clarence)	why any disenting voice thrown out
[11:21]	Ann Otoole	And there is loads of room for new ideas to welcome in more people that have been avoiding the service.
[11:21]	only in sl (viale.linden)	Here is my though
[11:21]	only in sl (viale.linden)	thought
[11:21]	Father Storm Clarence (storm.clarence)	agreed ANN
[11:22]	only in sl (viale.linden)	This is not a tools meeting
[11:22]	only in sl (viale.linden)	This is forums feedback
[11:22]	Celestiall Nightfire	Well, I'm not in a clique Ann. But, I promoting SL is not the same as promting certain favored busineses and groups.
[11:22]	only in sl (viale.linden)	This should be in the Forums feedback.
[11:22]	Venus Petrov	This is a forum where we have access to Lindens to provide feedback..and we have used it as such in the past.
[11:22]	only in sl (viale.linden)	I hear you about the category Role platying
[11:22]	Dresden Ceriano	this has always been a feedback meeting
[11:22]	Torben (torben.trautman)	reading http://wiki.secondlife.com/wiki/Community_Tools_User_Group in advance would have helped...
[11:23]	only in sl (viale.linden)	That is good feedback
[11:23]	Father Storm Clarence (storm.clarence)	I was banned for writing in the feedback section
[11:23]	Father Storm Clarence (storm.clarence)	I defied moderators
[11:23]	Venus Petrov	Feedback -- positive or negative should be acceptable
[11:23]	only in sl (viale.linden)	I am not here to talk about bans
[11:23]	Venus Petrov	because we CARE
[11:23]	Father Storm Clarence (storm.clarence)	nor am i
[11:23]	Father Storm Clarence (storm.clarence)	I am here to talk about why
[11:23]	Father Storm Clarence (storm.clarence)	the bans
[11:24]	Jeremy Linden	Sorry, I kind of pulled Viale in on short notice. However, he's right that this isn't the right place to discuss why particular disciplinary actions were taken.
[11:24]	only in sl (viale.linden)	any other questions besides the vampire forum
[11:24]	Perrie Juran	For the Forums to be a vital tool requires a vital comunity.....
[11:24]	Venus Petrov	can you clarify why negative feedback is a bad thing?
[11:24]	Perrie Juran	one actions are taken that upset that community it reduces the value of that tool
[11:24]	Perrie Juran	*when, not one
[11:24]	Torben (torben.trautman)	I have a question: Would it be possible to have a sticky notice in the language-specific forums / answers section which informs residents that a basic understanding of the language spoken in the subforum is helpful and appreciated?
[11:24]	Venus Petrov	or is this something only Lexie can address?
[11:25]	Madelaine McMasters	I am seeing a fundamental confusion between tools to mechanise a forum and the use of a forum as a tool to help the business.
[11:25]	Madelaine McMasters	Both of these issues must be addressed.
[11:25]	only in sl (viale.linden)	Ok - so what is the complaint about the moderation?
[11:25]	Void Singer	have forum policies changed, and if so, when might we get an updated set of guidlines?, if not there are several discrepencies in application that need to be addressed
[11:26]	only in sl (viale.linden)	No
[11:26]	only in sl (viale.linden)	We can review the policies
[11:26]	Celestiall Nightfire	Ok, so neither Jeremy or Viale have any say-so over the marketing that the forum is being used for. We're supposed to voice our opinions in the Feedback section..and hope it does not get pulled. Hmm,..okie dokie. And these meetings are really just for public goodwill..not so much to actually solve things. Now, i get it.
[11:26]	only in sl (viale.linden)	however they have been standard and very lenient compared to other forums
[11:27]	Venus Petrov	'They' are inconsistenly and arbitrarily applied.
[11:27]	Father Storm Clarence (storm.clarence)	yes until the Vampire forums
[11:27]	Father Storm Clarence (storm.clarence)	they were very fair under Lexie
[11:27]	Dresden Ceriano	yes
[11:27]	Venus Petrov	The vampire forum and the spam became holy ground
[11:27]	only in sl (viale.linden)	They have not changed
[11:27]	Torben (torben.trautman)	should I repeat my question?
[11:27]	Venus Petrov	no one could question it
[11:28]	only in sl (viale.linden)	same people doing the moderation
[11:28]	Torben (torben.trautman)	Hi Techwolf
[11:28]	Dresden Ceriano	the way they are being applied has
[11:28]	Techwolf Lupindo	Techwolf Lupindo smiles
[11:28]	only in sl (viale.linden)	How is that dresden?
[11:28]	Jeremy Linden	We also discuss issues with the actual tools, and gather feedback on help documentation here. We made a lot of changes when we first launched the new Community platform based on this group.
[11:28]	only in sl (viale.linden)	Dresden - you have the floor
[11:29]	Venus Petrov	Since when has three posts to one subforum been considered spam by some and not spam by others?
[11:29]	Void Singer	So I'm to understand that forums polices have not changed, and any discrepencies should be forwarded to whomever is next up the chain of command for review? do I have that correct?
[11:29]	only in sl (viale.linden)	Dresden please
[11:29]	only in sl (viale.linden)	i will wait
[11:29]	Celestiall Nightfire	Yes, I did read about that Jeremy. Tech related things..and some good. I understand. But, not policy..or marketing. It's ok, you guys are being put into position to answer that which you cannot. It's ok.
[11:30]	Dresden Ceriano	well for one... Celestiall got permanently banned for something that she never should have
[11:30]	only in sl (viale.linden)	Lets not talk about privacy matters - give me conceptual issues
[11:30]	Father Storm Clarence (storm.clarence)	others got banned for saying so in the forum
[11:30]	Celestiall Nightfire	To claify..that bann has been rectified..by LL.
[11:30]	Father Storm Clarence (storm.clarence)	that they felt Celestiall should not have been banned
[11:31]	Dresden Ceriano	that was a major issue and celestiall is right here
[11:31]	only in sl (viale.linden)	Ok - so we cleared that up
[11:31]	Father Storm Clarence (storm.clarence)	for who?
[11:31]	Dresden Ceriano	you want to go down the line?
[11:31]	only in sl (viale.linden)	Is there any other feedback about moderation. concrete feedback?
[11:31]	Madelaine McMasters	Madelaine McMasters watches the growing disconnect.
[11:31]	Void Singer	yes
[11:31]	only in sl (viale.linden)	Void
[11:32]	Void Singer	there seems to be a growing reactionary trend thatincludes the incident mentioned before, but also includes several others that have ignored previous guideline
[11:32]	Void Singer	s
[11:33]	Torben (torben.trautman)	Hi Mari
[11:33]	only in sl (viale.linden)	What is the previous guideline?
[11:33]	Perrie Juran	What you need to see here Viale is you have some of the best and most prolific contributors to the Forums here and they are upset. with the way they have been treated after their years of valuable contributions
[11:33]	Celestiall Nightfire	Viale..can you step back
[11:33]	only in sl (viale.linden)	One at a time please. Void has the floor
[11:33]	Celestiall Nightfire	marianne is stuck in the air
[11:33]	Madelaine McMasters	Hiya, Mari!
[11:33]	Celestiall Nightfire	:)
[11:33]	Void Singer	post removals and bans recieved well before those policies would normally take place
[11:33]	Dresden Ceriano	hey Mari
[11:34]	Dresden Ceriano	very true
[11:34]	only in sl (viale.linden)	let me figure that out - please explain
[11:34]	Perrie Juran	Hi Mariaanne
[11:34]	Void Singer	there is also the inconsistency of sponsored promotion of advertising in the vamp forums that benefits particular residents, yet this is an activity forbeidden on the forums
[11:34]	only in sl (viale.linden)	Ok
[11:35]	only in sl (viale.linden)	noted
[11:35]	only in sl (viale.linden)	Anyone else have a concern abou our moderation?
[11:35]	Venus Petrov	yes
[11:35]	only in sl (viale.linden)	please venus
[11:35]	Ann Otoole	would it be possible to post something about what cyber bullying is and why it is not acceptable behavior?
[11:36]	Void Singer	the policy as stated is 3 warnings, then ban... multiple people have have been banned with no warnings, and several posts removed without notification (although that does seem to have improved)
[11:36]	Marianne McCann	Hey all, good to see you. Sorry I'm late (was, oddly enough, looking up stuff about community fundraising) Now I shush
[11:36]	Venus Petrov	Three posts are considered 'spam' in a forum except if one is a vampire 'invited' poster then three or more is alright
[11:36]	Venus Petrov	and negative feedback in the forum feedback forum is bad?
[11:36]	Perrie Juran	Three threads or three comments?
[11:36]	Venus Petrov	and someone gets suspended for that
[11:36]	Venus Petrov	three OPs
[11:37]	only in sl (viale.linden)	So 3 warnings are too few?
[11:37]	Father Storm Clarence (storm.clarence)	no
[11:37]	Father Storm Clarence (storm.clarence)	three warning were never issued
[11:37]	Venus Petrov	i am talking about 'spam'
[11:37]	Void Singer	people aren't recieving 3
[11:37]	Techwolf Lupindo	no, warning was not issue is what was said.
[11:37]	Perrie Juran	it was getting NO warnings
[11:37]	Madelaine McMasters	If the sequence is three warnings, then ban. Follow it.
[11:37]	Venus Petrov	the definition being used for some but not others
[11:37]	only in sl (viale.linden)	so warnings were not received on spam
[11:37]	Dresden Ceriano	it wasn't spam
[11:37]	Void Singer	or other things
[11:37]	Madelaine McMasters	To post rules, then ingore them kills your credibility.
[11:37]	Father Storm Clarence (storm.clarence)	it was not spam
[11:37]	only in sl (viale.linden)	One at atime
[11:38]	Marianne McCann	Well said, Madeline
[11:38]	Father Storm Clarence (storm.clarence)	they were posts to the RP forum
[11:38]	only in sl (viale.linden)	Venus has the floor
[11:38]	Venus Petrov	There are residents who posted three OPs to the vampire subforum
[11:38]	Venus Petrov	and were suspended for 'spam' or banned
[11:38]	Venus Petrov	there are invited vampire experts who posted three or more
[11:38]	Venus Petrov	who were not banned
[11:38]	Venus Petrov	why?
[11:38]	Father Storm Clarence (storm.clarence)	Celestialls permaban came from one post
[11:38]	only in sl (viale.linden)	Venus - can you send me the example offline
[11:39]	Venus Petrov	i do not have an example of the banned threads because they were pulled
[11:39]	Venus Petrov	but the vampire ones are still there
[11:39]	Venus Petrov	you can see them.
[11:39]	only in sl (viale.linden)	send me those
[11:39]	only in sl (viale.linden)	community @lindenlab,com
[11:39]	only in sl (viale.linden)	Ok
[11:40]	only in sl (viale.linden)	Anyone else on moderation?
[11:40]	Venus Petrov	can you claify
[11:40]	Void Singer	one tiny tidbit yes
[11:40]	only in sl (viale.linden)	Void - onse sec
[11:40]	Venus Petrov	that negative feedback is acceptable in the forum feedback ?
[11:40]	Dresden Ceriano	is that your preferred method of dealing with individual issues?
[11:40]	only in sl (viale.linden)	anyone else, I want to give others a chance
[11:41]	Perrie Juran	I'd just like to repeat what I said earlier
[11:41]	Torben (torben.trautman)	I have a question that doesnÂ´t deal with moderation so I can wait :)
[11:41]	only in sl (viale.linden)	Ok
[11:41]	only in sl (viale.linden)	void
[11:42]	Void Singer	shouts: I'll make it easy, you can read the eissue in it's entirety on the forum @ http://community.secondlife.com/t5/Forums-Feedback/An-Open-letter-to-Rod-Humble-Re-Second-Life-forums/td-p/1215419
[11:42]	Void Singer	seorry for the shout =X
[11:42]	only in sl (viale.linden)	Thanks - will read that later
[11:42]	only in sl (viale.linden)	Ok
[11:42]	only in sl (viale.linden)	someone else had an issue about non-moderation
[11:42]	Father Storm Clarence (storm.clarence)	Why did you not introduce yourself to the forum when you took over as Community Manager
[11:42]	Venus Petrov	one other example is that Linden Lab posted nine threads in that subforum
[11:43]	Venus Petrov	that is not considered spam, too?
[11:43]	Void Singer	I have a non-moderation issue to go in the quese as well whenever everyone else has brought theirs
[11:43]	Torben (torben.trautman)	my turn now?
[11:43]	only in sl (viale.linden)	Torben?
[11:43]	Torben (torben.trautman)	Would it be possible to have a sticky notice in the language-specific forums / answers section which informs residents that a basic understanding of the language spoken in the subforum is helpful and appreciated?
[11:44]	Torben (torben.trautman)	To clarify: most of the answers are fully not understandable when processed via google translate
[11:44]	only in sl (viale.linden)	Ok - noted
[11:44]	Void Singer	if I may comment on that
[11:45]	only in sl (viale.linden)	yes
[11:45]	Perrie Juran	May I request that Voids threas on Officil aresources be stickied to the top of the boards
[11:45]	Perrie Juran	ThreadOn Official Resources
[11:45]	Dresden Ceriano	good idea perrie
[11:45]	only in sl (viale.linden)	Void - please
[11:45]	Void Singer	I'm a bit concerned in that sometimes a ggogle translated answer from a helpful resident is all a person might get... we don't always have someone that speaks the language
[11:46]	Void Singer	just something to consider
[11:46]	Perrie Juran	god point Void
[11:46]	only in sl (viale.linden)	Agree Void - we will need to consider that
[11:46]	only in sl (viale.linden)	Like that other residents are helping
[11:46]	only in sl (viale.linden)	This is just feedback
[11:46]	Torben (torben.trautman)	can I reply to that?
[11:46]	Dresden Ceriano	I thought google was dropping translate... did they change their mind?
[11:46]	only in sl (viale.linden)	Yup
[11:46]	Void Singer	I do agree with torben in principle though
[11:47]	only in sl (viale.linden)	Me too
[11:47]	only in sl (viale.linden)	Ok
[11:47]	Void Singer	dres, only the api
[11:47]	Madelaine McMasters	They are dropping free translate, yes.
[11:47]	Jeremy Linden	We'll have more information about how the changes to Google Translate will affect SL in the near future.
[11:47]	Dresden Ceriano	oh
[11:47]	only in sl (viale.linden)	Any other issues beofre I close?
[11:47]	Venus Petrov	so can you please clarify
[11:47]	Void Singer	just one, a sticky request
[11:47]	Venus Petrov	you go Void
[11:47]	Perrie Juran	Voids thread regarding official resources
[11:48]	Void Singer	that's the one perrie
[11:48]	Perrie Juran	Needs to be stickied to the top of the forums
[11:48]	only in sl (viale.linden)	What is Perrie?
[11:48]	Dresden Ceriano	I agree
[11:48]	Ardy Lay	When I was in military service I was taught to never, ever, send machine translations to anybody else. If they want machine translation they can feed the machine and deal with the resulting nonsense themselves. Endorsing machine translation by transmitting it to another can start wars.
[11:48]	Void Singer	http://community.secondlife.com/t5/General-Discussion-Forum/Official-Resources/td-p/1212519
[11:48]	only in sl (viale.linden)	One sec
[11:49]	Jeremy Linden	Ahem. Does anyone have any questions or feedback regarding the knowledge base or wiki this week?
[11:49]	Perrie Juran	And we need a Linden Controlled FAQ Sub Forum, many Noon questions get repeated over and oover because they dont know how to search
[11:49]	Void Singer	although if it would work better to copy under a linden account I'd be good with that.... that way it can be maintained at the labs discretion
[11:49]	only in sl (viale.linden)	Ok - I will talk to the documents team about that
[11:49]	Techwolf Lupindo	fyi: Google translate is going to paid modle. LL viewer-develope recentlly got code to support paid google or paid bling trasnlate. It is up to the indvetial to purchise the service.
[11:49]	Void Singer	any new stuff for wiki?
[11:49]	Perrie Juran	Several threads a week on how to popen a box!
[11:49]	only in sl (viale.linden)	Ok
[11:50]	only in sl (viale.linden)	Here is my thought on this meeting
[11:50]	Jeremy Linden	Perrie, I think there's a KB article for that: http://community.secondlife.com/t5/English-Knowledge-Base/Opening-boxes/ta-p/700185
[11:50]	only in sl (viale.linden)	Much of this should be moved to the pub,ic forums so others can contribute
[11:50]	only in sl (viale.linden)	This is too small of a focus group
[11:50]	only in sl (viale.linden)	some people cannot meet at this time
[11:50]	Void Singer	Void Singer agree wholeheartedly
[11:51]	only in sl (viale.linden)	We are considering a tools group
[11:51]	only in sl (viale.linden)	forum
[11:51]	only in sl (viale.linden)	where you can give feebcak
[11:51]	only in sl (viale.linden)	feedback
[11:51]	Venus Petrov	we would rather have a dialogue
[11:51]	only in sl (viale.linden)	I will get that started
[11:51]	Ardy Lay	FEEDCAKE
[11:51]	Dresden Ceriano	what's wrong with the community feedback forum?
[11:51]	Venus Petrov	we would like to see Lindens posting in the forum again
[11:51]	Father Storm Clarence (storm.clarence)	We requested that when Litium first came on
[11:51]	Dresden Ceriano	that's already in place
[11:51]	only in sl (viale.linden)	The general feedback in forums is available too
[11:52]	Void Singer	dres, that focus strictly on the forums
[11:52]	Dresden Ceriano	just use it
[11:52]	Void Singer	but I agree it need interaction
[11:52]	only in sl (viale.linden)	we need to look at the moderation, language issues and where we highlight resident content in the future
[11:52]	Venus Petrov	we do use the feedback forum...does anyone read it?
[11:52]	Venus Petrov	respond to it?
[11:52]	Venus Petrov	we never see Lindens responding
[11:52]	Torben (torben.trautman)	Mods do ;)
[11:52]	Venus Petrov	like a black hole
[11:53]	only in sl (viale.linden)	Please dont expect a response, but we read it
[11:53]	Father Storm Clarence (storm.clarence)	yes Torben
[11:53]	Dresden Ceriano	will we be allowed to discuss moderation issues without being disiplined?
[11:53]	Father Storm Clarence (storm.clarence)	or suspended for offerering feedback
[11:53]	Venus Petrov	responses to everything is not expected, but once in a blue moon would be nice
[11:53]	only in sl (viale.linden)	We should meet in 2 weeks again, but eventually this will be moved to the foums for broader transparency
[11:53]	Marianne McCann	I think we do need some method of at least acknowledgin that an issue was heard. I suspect, in many ways, people are frustraed because they feel they're speaking, but no one is listening.
[11:54]	Jeremy Linden	Viale, would you like to keep this time slot?
[11:54]	only in sl (viale.linden)	Ok
[11:54]	Dresden Ceriano	so no more meetings?
[11:54]	Madelaine McMasters	Unseen hands are often presumed to do the devil's work.
[11:54]	Venus Petrov	Can you answer Dres and Storm's point please?
[11:54]	Marianne McCann	Marianne McCann nods
[11:54]	only in sl (viale.linden)	Lets see if the meetings are productive
[11:54]	Marianne McCann	Agreed, Madeline. And there is a bad history when it comes to communication.
[11:55]	Dresden Ceriano	my point was... will we be allowed to discuss moderation issues without being disiplined?
[11:55]	Father Storm Clarence (storm.clarence)	hey were always productive under Lexie
[11:55]	only in sl (viale.linden)	Ok
[11:55]	only in sl (viale.linden)	Thanks everyone
[11:55]	Venus Petrov	was that an answer?
[11:55]	Dresden Ceriano	did you answer me?
[11:56]	Void Singer	Send Lexie our best, and hope she's doing well
[11:56]	Venus Petrov	second
[11:56]	only in sl (viale.linden)	Thanks Void

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Community Tools User Group/10-November-2011

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