Difference between revisions of "Ellla: Editing Issue Tracker page"
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Is a feature not working as <font color="green">everyone expects </font> <s>expected</s> in your Second Life? You may have found a bug! | Is a feature not working as <font color="green">everyone expects </font> <s>expected</s> in your Second Life? You may have found a bug! | ||
What's a bug? | |||
'''What's a bug?''' | |||
An unintended computer problem which happens for '''more than one person under the same conditions'''. | An unintended computer problem which happens for '''more than one person under the same conditions'''. | ||
What if Second Life is having a widespread service issue right now? | |||
'''What if Second Life is having a widespread service issue right now?''' | |||
Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report. | Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report. | ||
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<font color="green">ADD If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.</font> | <font color="green">ADD If there's nothing on Grid Status Reports and you are sure there's a '''widespread service issue right now''' contact Support at http://secondlife.com/support.</font> | ||
What's not a bug? https://wiki.secondlife.com/wiki/Not_a_bug | |||
'''What's not a bug?''' https://wiki.secondlife.com/wiki/Not_a_bug | |||
<font color="green">ADD Issue Tracker (JIRA) for stuff that affects everyone, Support http://secondlife.com/support for stuff that affects you </font> | <font color="green">ADD Issue Tracker (JIRA) for stuff that affects everyone, Support http://secondlife.com/support for stuff that affects you </font> | ||
I'm not a geek and I need help! | |||
'''I'm not a geek and I need help!''' | |||
Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> <font color="green">There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir</font> where experienced Residents help new bug reporters. | Don't worry, everyone was new once. <s>There's lots of discussion on the Issue Tracker</s> <font color="green">There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir</font> where experienced Residents help new bug reporters. | ||
What's a bug report? | |||
'''What's a bug report?''' | |||
A description of a bug, shared by you with us. Useful bug reports are: | A description of a bug, shared by you with us. Useful bug reports are: | ||
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* Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild. | * Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild. | ||
* NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal. | * NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal. | ||
With that in mind: | With that in mind: | ||
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The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug. | The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug. | ||
<font color="green">ADD | |||
What are Projects and Components? https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F | <font color="green">ADD '''What are Projects and Components?''' https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F | ||
* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life. | * Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life. | ||
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</font> | </font> | ||
What if the bug I found is really serious and shouldn't be shared? | |||
'''What if the bug I found is really serious and shouldn't be shared?''' | |||
Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP. | Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP. | ||
'''How do I find out where bugs get fixed?''' | |||
Search the Issue Tracker, or if you find that tricky, check the Release Notes. Each version contains blow-by-blow highlights of what was changed. | |||
'''I reported a bug but it hasn't been fixed! Why?''' | |||
I reported a bug but it hasn't been fixed! Why? | |||
We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer: | We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer: | ||
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* Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few. | * Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few. | ||
* What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas. | * What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas. | ||
<font color="green">ADD | |||
Who is WorkingOnIt Linden? | <font color="green">ADD '''Who is WorkingOnIt Linden?''' | ||
A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account. | A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account. | ||
</font> | </font> | ||
Want to know more? | |||
<s>For more background,</s> | |||
Want to know more? <font color="green">ADD see How '''does''' Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links</font> | |||
o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this. | o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this. | ||
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o How to search | o How to search | ||
o Resolution statuses | o Resolution statuses | ||
o Visit the Issue Tracker category - All pages related to the Issue Tracker. | |||
We <s>also</s> hold inworld bug triages https://wiki.secondlife.com/wiki/Bug_triage where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents. | We <s>also</s> hold inworld bug triages https://wiki.secondlife.com/wiki/Bug_triage where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents. | ||
<s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s> | <s>After you've learned the essentials of bug reporting, give it some time to digest. Then:</s> | ||
Revision as of 10:05, 22 August 2010
Issue Tracker (JIRA) From Second Life Wiki Second Life Wiki > Issue Tracker Jump to: navigation, search
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Contents [hide]
* 1 What's a bug?
- ADD (indented) Not a Bug https://wiki.secondlife.com/wiki/Not_a_bug
* 4 What if Second Life is having a widespread service issue right now? * 3 I'm not a geek and I need help! * 2 What's a bug report?
- ADD (indented) How to Search https://wiki.secondlife.com/wiki/Issue_Tracker/Searching
* 5 What if the bug I found is really serious and shouldn't be shared? * 7 How do I find out where bugs get fixed? * 6 I reported a bug but it hasn't been fixed! Why? * 8 Want to know more? ADD LINK http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents
ADD Issue Tracker (JIRA) is a Fix in future Viewer or Server version or Web page, Support is for I need help now!
Is a feature not working as everyone expects expected in your Second Life? You may have found a bug!
What's a bug?
An unintended computer problem which happens for more than one person under the same conditions.
What if Second Life is having a widespread service issue right now?
Generally, login problems, teleport failures, and such are shown on our Grid Status Reports http://status.secondlifegrid.net/ and since we're already working on it, there's no need to file a bug report.
ADD If there's nothing on Grid Status Reports and you are sure there's a widespread service issue right now contact Support at http://secondlife.com/support.
What's not a bug? https://wiki.secondlife.com/wiki/Not_a_bug
ADD Issue Tracker (JIRA) for stuff that affects everyone, Support http://secondlife.com/support for stuff that affects you
I'm not a geek and I need help!
Don't worry, everyone was new once. There's lots of discussion on the Issue Tracker There's lots of discussion on Second Life Forums > Bug and Issue Reporting http://blogs.secondlife.com/community/forums/bir where experienced Residents help new bug reporters.
What's a bug report?
A description of a bug, shared by you with us. Useful bug reports are:
* Easy-to-follow - Ever given driving directions, where you emphasize landmarks to watch for? Bug reports should be like that: they have a sensible order and a friend can follow your steps. * Reproducible - Sadly, some bugs are like Bigfoot — hard to find evidence of. But many bugs happen reliably after following a series of steps. Confirm a bug so we can catch it in the wild. * NOT account-specific, support issues - Individual situations that desire a response, such as a billing problem, are different! For those, visit our Support Portal.
With that in mind:
1. Go to our Issue Tracker http://jira.secondlife.com/ and read the instructions. 2. Search the Issue Tracker ADD LINK https://wiki.secondlife.com/wiki/Issue_Tracker/Searching to see if the bug has already been reported. It's comforting to know someone else has the same problem. ADD LINK VIDEO QUICK-Searching the Issue Tracker http://www.youtube.com/watch?v=SAlXK5hSVMc&feature=player_embedded 3. If you find no matches, write a bug report including (1) steps to follow, (2) what you expected to happen, and (3) what happened instead. If you're able to provide pictures, video, or logs in addition to text, even better.
ADD LINK VIDEO How to report a bug! http://www.youtube.com/watch?v=Jofq8ClPfNg&feature=player_embedded https://blogs.secondlife.com/community/features/blog/2008/01/18/tip-of-the-week-18-how-to-report-a-bug
The goal is to show Linden Lab what you see, so we can see it too, then hunt down and fix the bug.
ADD What are Projects and Components? https://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#What_are_Projects_and_Components.3F
* Projects - Used to sort issues into sensible groups. One big project is "VWR" for our Second Life Viewer, the software package you download to use Second Life. * Components - The specific area of a problem within a project.
More Projects and Components are added over time as needed. [edit] Examples
* Second Life Viewer - VWR
o Component = Avatar/Character - "My avatar clothing is all black after installing a video driver update"
o Component = Inventory - "Objects in my inventory don't remain sorted in the correct order after relogging"
* Second Life Service - SVC
o Component = Performance and/or Teleport - "Server performance decreases when several avatars teleport into the Region at once"
o Component = Scripts - "My scripted objects are not able to talk to the outside world after Second Life Grid downtime"
* Second Life Website - WEB
o Component = wiki.secondlife.com - "Wiki blocks login for Residents with a 'y' in their name"
o Component = jira.secondlife.com. - "The Issue Tracker always forces me to authenticate, even if I save my login information"
Be sure to follow the Issue Tracker (JIRA) Code of conduct https://wiki.secondlife.com/wiki/Issue_Tracker/Conduct
What if the bug I found is really serious and shouldn't be shared?
Learn about our Security Issues steps https://wiki.secondlife.com/wiki/Security_issues for exploits that compromise real-life identity, destroy content, and other serious issues that need discretion to be fixed ASAP.
How do I find out where bugs get fixed?
Search the Issue Tracker, or if you find that tricky, check the Release Notes. Each version contains blow-by-blow highlights of what was changed.
I reported a bug but it hasn't been fixed! Why?
We fix many bugs, but it's unrealistic to expect that we'll fix all of them. Let's look at this closer:
* What do we know? We can't act on bugs that we can't reproduce or don't have enough info about. It's like telling the police a crime happened without evidence. (While bugs aren't criminals, they certainly cause us pain!) * Is it enough of a priority? For example, an inventory loss bug that affects many Residents gets a much higher priority than a cosmetic glitch only noticed by a few. * What are the dependencies? Second Life is a complex system and we need to be sure, even if a bug seems simple, that fixing it won't create more bugs in related areas.
ADD Who is WorkingOnIt Linden?
A group account used to mark status when an issue is being investigated internally by Linden Lab. This is more communicative than the issue being "Unassigned". Various Lindens can access the account.
For more background,
Want to know more? ADD see How does Linden Lab take technical feedback from Residents http://blogs.secondlife.com/community/technology/blog/2009/08/29/taking-technical-feedback-from-residents and these links
o Read the Issue Tracker JIRA Info - If your question wasn't answered above, see this.
o Code of conduct
o How to search
o Resolution statuses
o Visit the Issue Tracker category - All pages related to the Issue Tracker.
We also hold inworld bug triages https://wiki.secondlife.com/wiki/Bug_triage where you can add bugs to the agenda beforehand, then discuss with Lindens and Residents.
After you've learned the essentials of bug reporting, give it some time to digest. Then: