Knowledge Base Questions and Answers
Revision as of 10:30, 23 February 2010 by Torley Linden (talk | contribs) (Created page with ''''Q:''' Why did you move the Knowledge Base to this Wiki? What is this all about? : '''A:''' To make Second Life help better and allow Residents to contribute. [[KB2Wiki|See KB2...')
Q: Why did you move the Knowledge Base to this Wiki? What is this all about?
- A: To make Second Life help better and allow Residents to contribute. See KB2Wiki for background info.
Q: What's the difference between the Knowledge Base and other Wiki help?
- A: The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
Q: How does this change existing Wiki content?
- A: It doesn't really, but articles can graduate into the KB and get our seal of approval.
Q: How do I tell an article is part of the Knowledge Base?
- A: All official KB articles say so on top and they're in Category:Knowledge Base, shown at the bottom of an article.
Q: Does that mean that everything that's not in Category:Knowledge Base is unofficial?
- A: Mostly, but not always. There's a lot of stuff, such as the LSL Portal, which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of subjective, Resident-created pages out there which are beneficial, but not included. Again, see the graduation process for further details.
Q: Doesn't the KB overlap with the Help Portal, User's_Manual, and other unofficial, Resident-contributed help?
- A: Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
Q: How do I search the Knowledge Base in Second Life?
Q: Where do I find service, policy, and legal articles? (As opposed to "How do I use Second Life?"-type articles.)
- A: In the Linden Lab Official namespace. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate. If you need to send us a suggestion, use the form at the top of an "LLO" page.
Q: Who do I talk to if I have a question?
- A: Come ask Linden Lab's Documentation Team. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.