LLS How to submit a Support Ticket
Revision as of 16:28, 8 March 2011 by ShandrikaG Scout (talk | contribs)
HOW TO SUBMIT A SUPPORT TICKET?
- First, go to the Second Life websiteand log into your account.
- After logging in, you should now see your dashboard.
- Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
- On the right hand side, where it says "Premium Support", click on Contact Support.
- Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
- Select the type of issue you are having from the drop down menu and fill out the rest of the form.
- Finally, click on submit.
Submitting a Guest Ticket
Even though you are not able to login, residents are still able to submit a ticket by submitting a "Guest Ticket".
- Go to the Second Life website
- Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
- On the right hand side, where it says "Related Links", click on Contact Support.
- Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
- Provide your email address & select your issue type from the drop down menu and fill out the rest of the form.
- Finally, click on submit.