Difference between revisions of "Linden Lab Official:Account Security"

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Follow these steps:
 
Follow these steps:
#'''Login to your account'''.
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#'''Login to your account on the [http://support.secondlife.com/ Second Life support portal]'''.
#*Login to the Support Portal.
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#*[https://support.secondlife.com/create-case/ Open a support case].
#*If you cannot log into your account, use our Guest Access Log In.
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# Enter the following:
#'''Submit a Ticket'''.
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#* Under '''What type of problem are you having?''', select "Account Issue" from the drop down menu
#*In the Ticket Type Field, select "Special Questions — Basic Account or Guest Login" from the drop down menu
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#* Under '''Account Issue''', select "I believe my account has been compromised."
#*Select "My account has been shut off and I don't know why"
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#*Fill in the rest of the fields as directed.
 
#*Fill in the rest of the fields as directed.
 
#*Copy the Tracking Number for your new ticket
 
#*Copy the Tracking Number for your new ticket
 
#*You will receive an email containing your ticket information.
 
#*You will receive an email containing your ticket information.
#'''Call the Fraud number: 800-860-6990'''
 
 
:Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our [http://secondlife.com/corporate/tos.php Terms of Service (TOS)].
 
:Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our [http://secondlife.com/corporate/tos.php Terms of Service (TOS)].

Latest revision as of 11:11, 9 June 2020

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Official Linden Lab® Information: You may access and link to this page, but you may not copy, distribute, modify, adapt, or translate any content on this page. This content is subject to the Terms of Service and is not available under the Creative Commons or any other license.

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Help! My account has been compromised!

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

  1. Login to your account on the Second Life support portal.
  2. Enter the following:
    • Under What type of problem are you having?, select "Account Issue" from the drop down menu
    • Under Account Issue, select "I believe my account has been compromised."
    • Fill in the rest of the fields as directed.
    • Copy the Tracking Number for your new ticket
    • You will receive an email containing your ticket information.
Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).