Difference between revisions of "Linden Lab Official:Alt account policies"

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Alternate accounts... multiple identities... We all have them in some way or another. Perhaps in real life you're an entrepreneur in the morning, soccer mom in the afternoon, and vegetarian chef in the evening. In Second Life, you get to externalize these roles in customized, uniquely identifiable personas — otherwise known as alt accounts. How cool is that?
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{{Account Policies Nav}}
  
There are great reasons for having more than one account in Second Life, and we like to facilitate these uses. One of the ways we protect these legitimate accounts is by limiting the creation and use of illegitimate alt accounts — primarily fraudsters and people bent on disruptive behaviors. Below you'll find answers to commonly asked questions.  
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== What is an alt account? ==
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An alternate account (or ''alt account'') is an account you use for something other than your usual activity or to do things in privacy (such as building or scripting).
  
== How do I create an alt account? ==
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There are many reasons for having more than one account in Second Life. One of the ways Linden Lab protects legitimate alt accounts is by limiting the creation and use of illegitimate alt accounts, primarily by fraudsters and people bent on disruptive behaviors.
  
Creating alt accounts uses the same process as creating your first Second Life account.
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== How to create an alt account ==
  
# Go to [https://join.secondlife.com/ join.secondlife.com]
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You can create an alt account the same way as you create your first Second Life account.
# Fill in the information and click '''Create Account''' at the bottom. Your email address and other details may be the same as your first account, but of course, your Second Life name is different.
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Simply go to '''[https://join.secondlife.com/ join.secondlife.com]''', choose an avatar and enter the other required information.
  
==What does it cost to create additional Basic accounts?==
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Your email address and other details may be the same as your first account, but of course, your Second Life [http://community.secondlife.com/t5/English-Knowledge-Base/Usernames/ta-p/700177 username]] is different.
  
Your first Basic account is free, and we won't charge you for a few alternate accounts. If we find that you've been creating an army of alts, we may charge a small fee of US$9.95 for the creation of each additional Basic account as a way to recoup some of the cost of maintaining the accounts for you. This is explained further in section 1 of the [http://secondlife.com/corporate/billing.php Second Life Billing Policies], which are linked to from our [http://secondlife.com/corporate/tos.php Terms of Service]. (Note that in the billing policies, "Access Account" means Basic account and a "Subscription Account" means a Premium account.)
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=== Cost ===
  
==What if I have a Premium account already?==
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Your first basic account is free, and so are a few alternate accounts. However, if you create an army of alts, Linden Lab may charge a small fee of US$9.95 for the creation of each additional basic account as a way to recoup some of the cost. This is explained further in section 1 of the [http://secondlife.com/corporate/billing.php Second Life Billing Policies], linked to from our [http://secondlife.com/corporate/tos.php Terms of Service]. Note that in the billing policies, "Access Account" means basic account and a "Subscription Account" means a premium account.
  
Your first account, paid or not, counts as your free Basic account. The free Basic account is meant as an incentive to new Residents to try Second Life with no associated charges. If you have many accounts already, additional accounts may incur an associated cost for maintenance.
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=== Restrictions ===
  
==How many alts may I have?==
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Currently, you can create:
  
Currently, you can create as many additional Basic or Premium accounts as you want to pay for, with the following limitations:
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* Up to five accounts per household.
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* No more than two accounts in a single 24-hour period.
  
* You can create up to five accounts per household.
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Alt accounts must adhere to all Second Life policies. For example, by agreeing to the [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) you agree to provide truthful and accurate information about yourself when you register for accounts; that includes not only your contact information and real name but also whether this is your first free basic account or a new alt (see TOS section 2.1). People who do not provide truthful information risk losing their accounts.
* You can create no more than two accounts in a single 24-hour period.
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We do require that alt accounts adhere to all of our policies. For example, by agreeing to our [http://secondlife.com/corporate/tos.php Terms of Service] (TOS) you agree to provide truthful and accurate information about yourself when you register for accounts — that includes not only your contact information and real name but also whether this is your first free Basic account or a new alt (see TOS section 2.1). People who do not provide truthful information risk losing their accounts.
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==What if I have a premium account already?==
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Your first account, paid or not, counts as your free basic account. The free basic account is meant as an incentive to new Residents to try Second Life with no associated charges. If you have many accounts already, additional accounts may incur an associated cost for maintenance.
  
 
==How are these policies enforced?==
 
==How are these policies enforced?==
  
We have various means of detecting illegitimate accounts and enforcing necessary limits to prevent fraud and other disruptive uses of Second Life and LindeX services. For security reasons, we cannot reveal exactly how our fraud detection processes operate.
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Linden Lab has various means of detecting illegitimate accounts and enforcing necessary limits to prevent fraud and other disruptive uses of Second Life and LindeX services. For security reasons, Linden Lab does not reveal exactly how fraud detection processes operate.
  
 
==What are the consequences of creating or using illegitimate alts?==
 
==What are the consequences of creating or using illegitimate alts?==
  
When we find people with accounts that have not been paid for and are in violation of our policies, we may, at our discretion and in alignment with our Terms of Service, take any or all of the following actions:
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Accounts that have not been paid for and are found to be in violation of our policies, Linden Lab may, at our discretion and in alignment with our Terms of Service, take any or all of the following actions:
 
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* Prevent them from creating additional accounts
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* Close some or all of their accounts until payment is made
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* Close all of their accounts permanently
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So, we know no system is perfect. If you have legitimate reasons for creating multiple accounts but have been unable to do so:
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* Prevent the user from creating additional accounts
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* Close some or all of the user's accounts until payment is made
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* Close all of the user's accounts permanently
  
* Residents with a Basic account should go to Help Island and talk to someone there.
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No system is perfect. If you have legitimate reasons for creating multiple accounts but have been unable to do so:
* If you have a [http://secondlife.com/whatis/plans.php Premium account], you can submit a support ticket.
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We're always striving to balance the desire to see people use Second Life in the most robust and interesting ways possible with maintaining the security and stability of the systems that hold it all together. Thanks for joining us in creating this new world.
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* If you have a basic account, go to Help Island and talk to someone there.
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* If you have a premium account, submit a support ticket.
  
[[Category:My Account]]
 
 
[[Category:Policies]]
 
[[Category:Policies]]
[[Category:General Avatar Information]]
 
[[Category:Social Stuff]]
 
[[Category:General Information]]
 
[[Category:I'm having account problems]]
 
[[Category:FAQs]]
 
[[Category:Account Questions]]
 
[[Category:Knowledge Base]]
 

Latest revision as of 17:13, 8 February 2012

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Official Linden Lab® Information: You may access and link to this page, but you may not copy, distribute, modify, adapt, or translate any content on this page. This content is subject to the Terms of Service and is not available under the Creative Commons or any other license.

Have a suggestion to improve this page? Contact us.


What is an alt account?

An alternate account (or alt account) is an account you use for something other than your usual activity or to do things in privacy (such as building or scripting).

There are many reasons for having more than one account in Second Life. One of the ways Linden Lab protects legitimate alt accounts is by limiting the creation and use of illegitimate alt accounts, primarily by fraudsters and people bent on disruptive behaviors.

How to create an alt account

You can create an alt account the same way as you create your first Second Life account. Simply go to join.secondlife.com, choose an avatar and enter the other required information.

Your email address and other details may be the same as your first account, but of course, your Second Life username] is different.

Cost

Your first basic account is free, and so are a few alternate accounts. However, if you create an army of alts, Linden Lab may charge a small fee of US$9.95 for the creation of each additional basic account as a way to recoup some of the cost. This is explained further in section 1 of the Second Life Billing Policies, linked to from our Terms of Service. Note that in the billing policies, "Access Account" means basic account and a "Subscription Account" means a premium account.

Restrictions

Currently, you can create:

  • Up to five accounts per household.
  • No more than two accounts in a single 24-hour period.

Alt accounts must adhere to all Second Life policies. For example, by agreeing to the Terms of Service (TOS) you agree to provide truthful and accurate information about yourself when you register for accounts; that includes not only your contact information and real name but also whether this is your first free basic account or a new alt (see TOS section 2.1). People who do not provide truthful information risk losing their accounts.

What if I have a premium account already?

Your first account, paid or not, counts as your free basic account. The free basic account is meant as an incentive to new Residents to try Second Life with no associated charges. If you have many accounts already, additional accounts may incur an associated cost for maintenance.

How are these policies enforced?

Linden Lab has various means of detecting illegitimate accounts and enforcing necessary limits to prevent fraud and other disruptive uses of Second Life and LindeX services. For security reasons, Linden Lab does not reveal exactly how fraud detection processes operate.

What are the consequences of creating or using illegitimate alts?

Accounts that have not been paid for and are found to be in violation of our policies, Linden Lab may, at our discretion and in alignment with our Terms of Service, take any or all of the following actions:

  • Prevent the user from creating additional accounts
  • Close some or all of the user's accounts until payment is made
  • Close all of the user's accounts permanently

No system is perfect. If you have legitimate reasons for creating multiple accounts but have been unable to do so:

  • If you have a basic account, go to Help Island and talk to someone there.
  • If you have a premium account, submit a support ticket.