Linden Lab Official:Billing FAQ

General billing issues

American Express

If you're an American Express customer, be happy: American Express is pretty vigilant about guarding your money.

If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$.

LindeX™ Exchange

I bought Linden Dollars (L$) but my balance hasn't updated

If you bought Linden Dollars (L$) through the LindeX, they should show up in your balance more or less instantly. So if they don't appear instantly (or after a reasonable wait time), something may be wrong.

As a first step, you may want to check the Second Life Blog to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it.

If it looks like a problem that only affects you, then open a support case.

I bought Linden Dollars (L$) from the LindeX and was charged a different amount than I expected

The rates quoted on the LindeX are approximate estimates, and not a guarantee of an exact transaction amount.

When a Market order is placed, the order is filled with the lowest-priced L$ available at the time the order is placed. The market is very active, so an order seen as available might be gone by the time you place a new order.

If you'd like to purchase L$ at a specific price, consider placing a limit order.

I can't buy anything on the LindeX because of billing and trading limits; what do I do?

Please first visit this page to check your limits and ensure that your difficulties are actually related to your billing and trading limits. Your level will be highlighted if you're logged in.

If this does appear to be the difficulty, you may request a review of your account to increase your limits by submitting a ticket.

• Premium account holders should select the Billing and L$ ticket type, followed by the LindeX Tier Review billing type.
• Basic account holders should select the Special Questions - Basic account or Guest Login ticket type, followed by the LindeX Tier Review selection.

We'll review your request and get back to you within five business days.

I can't tell how much L$ I have; it just says "Loading"

Don't panic! If you just logged in and your L$ amount, shown in the upper-right corner of the screen, says "Loading", it just means your L$ balance hasn't been loaded yet and will eventually appear. Sometimes, this is due to server issues, when we're experiencing heavy load and the data can't be retrieved quickly.

Remember, while you wait inworld, you can also check your Linden Dollar balance on the Your Account section of our website.

Note: This is different from your balance unexpectedly appearing as "L$0", which does in fact mean that all your L$ are gone. To prevent such an unfortunate incident from happening, please familiarize yourself with our Terms of Service and don't share your account.

Tips

If you have waited five full minutes and your L$ balance still reads as "Loading", you can try the following tricks to try to force your balance to appear:

• Try teleporting to another Region.
• Try logging out of Second Life, and then log back in, preferably in a different Region. Giving the viewer a second chance to load your information often resolves the problem.
• Ask a friend to pay you L$1. If you're really nice, give it back afterward!
• Try bulk uploading a single image, sound, or animation. Make sure only to try to upload one item! Each attempt costs you L$10.

Obviously we don't expect you to spend large sums of Linden dollars in order to find out how many you have; if your problem persists, you should file a help ticket via our Support Portal.

See also

• LindeX™ Exchange: Billing and Trading Limits