Difference between revisions of "Linden Lab Official:Billing Support"
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== Opening a support case for a billing issue == | == Opening a support case for a billing issue == | ||
<br> | |||
{{KBcaution| When filing a support case, | {{KBcaution| When filing a support case, please supply as much relevant information as possible, to better enable us to help you.}} | ||
To open a support case for a billing issue, go to the [https://support.secondlife.com/create-case/ Submit a Case] page. | To open a support case for a billing issue, go to the [https://support.secondlife.com/create-case/ Submit a Case] page. | ||
# Under What type of problem are you having?, choose Billing | # Under '''What type of problem are you having?''', choose '''Billing'''. | ||
# Then select either | # Then select either | ||
#* LindeX Billing and Trading Limits Review Request | #* '''LindeX Billing and Trading Limits Review Request''' | ||
#* Second Life and Marketplace Account balance Payout Issues | #* '''Second Life and Marketplace Account balance Payout Issues''' | ||
Fill in information describing your issue in the form fields then click '''Submit'''. | |||
=== Premium accounts === | === Premium accounts === | ||
If you have a | If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click '''Submit'''. | ||
[[Category:Customer Support]] | [[Category:Customer Support]] | ||
Revision as of 16:30, 22 April 2011
Contacting billing support
See Billing Support to:
- Report problems with payment
- To/from Linden Lab®
- To/from other Residents
- Request LindeX™ tier reviews
- Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).
Opening a support case for a billing issue
 |
Important: When filing a support case, please supply as much relevant information as possible, to better enable us to help you. |
To open a support case for a billing issue, go to the Submit a Case page.
- Under What type of problem are you having?, choose Billing.
- Then select either
- LindeX Billing and Trading Limits Review Request
- Second Life and Marketplace Account balance Payout Issues
Fill in information describing your issue in the form fields then click Submit.
Premium accounts
If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click Submit.