Difference between revisions of "Linden Lab Official:Billing Support"

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(Opening a support case for a billing issue)
 
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{{#Widget:Redirect|url=/t5/English-Knowledge-Base/Billing/ta-p/700037#Section_.9}}
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== Contacting billing support  ==
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See '''[https://support.secondlife.com/billing-support/ Billing Support]''' to:
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* Report problems with payment
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** To/from Linden Lab&reg;
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** To/from other Residents
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* Request LindeX™ tier reviews
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* Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).
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== Opening a support case for a billing issue ==
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<br>
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{{KBcaution| When filing a support case, please  supply as much relevant information as possible, to better enable us to help you.}}
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To open a support case for a billing issue, go to the [https://support.secondlife.com/create-case/ Submit a Case] page.
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# Under '''What type of problem are you having?''', choose '''Billing'''.
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# Then select either
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#* '''LindeX Billing and Trading Limits Review Request'''
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#* '''Second Life and Marketplace Account balance Payout Issues'''
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Fill in information describing your issue in the form fields then click '''Submit'''.
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=== Premium accounts ===
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If you have a premium account or qualify for Concierge-level service, you can submit tickets for  additional types of billing issues.  Select the description that best fits your problem, fill in additional information in the form, then click '''Submit'''.
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[[Category:Customer Support]]
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Latest revision as of 15:55, 21 March 2012

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