Linden Lab Official:Billing Support

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Contacting billing support

See Billing Support to:

• Report problems with payment
  • To/from Linden Lab®
  • To/from other Residents
• Request LindeX™ tier reviews
• Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).

Opening a support case for a billing issue

Important: When filing a support case, plesae supply as much relevant information as possible, to better enable us to help you.

To open a support case for a billing issue, go to the Submit a Case page.

1. Under What type of problem are you having?, choose Billing
2. Then select either
   • LindeX Billing and Trading Limits Review Request
   • Second Life and Marketplace Account balance Payout Issues

Premium accounts

If you have a Premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, and then fill in additional information.