Linden Lab Official:Billing Support

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Official Linden Lab® Information: You may access and link to this page, but you may not copy, distribute, modify, adapt, or translate any content on this page. This content is subject to the Terms of Service and is not available under the Creative Commons or any other license.

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Contacting billing support

See Billing Support for phone numbers to:

  • Report problems with payment
    • To/from Linden Lab®
    • To/from other Residents
  • Request LindeX™ tier reviews
  • Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).

Opening a support case for a billing issue

KBcaution.png Important: When filing a support case, please supply as much relevant information as possible, to better enable us to help you.

To open a support case for a billing issue, go to the Submit a Case page.

  1. Under What type of problem are you having?, choose Billing.
  2. Then select either
    • LindeX Billing and Trading Limits Review Request
    • Second Life and Marketplace Account balance Payout Issues

Fill in information describing your issue in the form fields then click Submit.

Premium accounts

If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click Submit.