Difference between revisions of "Linden Lab Official:Billing Support"
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If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click '''Submit'''. | If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click '''Submit'''. | ||
[[Category:Customer | [[Category:Customer support]] | ||
Revision as of 14:58, 9 August 2011
Contacting billing support
See Billing Support for phone numbers to:
- Report problems with payment
- To/from Linden Lab®
- To/from other Residents
- Request LindeX™ tier reviews
- Ask for access to the RiskAPI (please keep in mind the RiskAPI's issuance is at Linden Lab's sole discretion and is not assured).
Opening a support case for a billing issue
 |
Important: When filing a support case, please supply as much relevant information as possible, to better enable us to help you. |
To open a support case for a billing issue, go to the Submit a Case page.
- Under What type of problem are you having?, choose Billing.
- Then select either
- LindeX Billing and Trading Limits Review Request
- Second Life and Marketplace Account balance Payout Issues
Fill in information describing your issue in the form fields then click Submit.
Premium accounts
If you have a premium account or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Select the description that best fits your problem, fill in additional information in the form, then click Submit.