Difference between revisions of "Linden Lab Official:Credit Card Failure"

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My credit card failed, but I know it's good. What happened?
 
 
The most common reasons for credit card failure are usually from one of these things:
 
 
* The credit card number was entered incorrectly.
*
* The billing address wasn't entered, or was entered incorrectly. It should be the same address on your bill.
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* The name on the card was not entered, or wasn't entered as it's printed on the card.
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* The credit card isn't in the list of accepted payment methods (we currently accept Visa, MasterCard, American Express, JCB, Discover, or PayPal)
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* The CVV (3 digits on the back or 4 digits on the front for AmEx) wasn't entered, or was entered incorrectly.
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* The card is expired, or the expiration date was entered incorrectly.
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* There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. While this isn't a billing, the card must have at least US$1.00 available on it to pass validation.
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* Your monthly payment limit is reached, and/or your bank isn't authorizing any more transactions.
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* The issuing bank hasn't pre-approved transactions with Linden Research, Inc. You should be able to get these approved by contacting the issuing bank.
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* If you're outside the US, your card may not be set up for international/overseas transactions (very common with Visa Electron).
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If you feel that none of these apply to you, you should contact your credit card provider to determine the cause.
 
 
You can also call our Billing team directly; to find out how, read the following Knowledge Base article: Contacting Linden Lab Billing.
 
 
Please remember that we're here to help you.
 
 
* Did something get charged that shouldn't have? We'll try to help you sort that out.
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* Did your account get put on hold? We've probably taken action to protect you and your money from fraud. Talk it over with us and we'll do what we can.
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[[Category:Credit card issue]]
[[Category:Billing]]
[[Category:My Account]]
[[Category:Billing Issues]]
[[Category:Knowledge Base]]

Latest revision as of 11:25, 2 March 2011

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