Linden Lab Official:Credit Card Failure

From Second Life Wiki
Revision as of 20:21, 5 October 2009 by Yoz Linden (Talk | contribs)

Jump to: navigation, search
Ll color vert 100.gif
Official Linden Lab® Information: You may access and link to this page, but you may not copy, distribute, modify, adapt, or translate any content on this page. This content is subject to the Terms of Service and is not available under the Creative Commons or any other license.

Have a suggestion to improve this page? Contact us.

This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.

See the official Second Life Knowledge Base for the most current information.

My credit card failed, but I know it's good. What happened?

The most common reasons for credit card failure are usually from one of these things:

  • The credit card number was entered incorrectly.
  • The billing address wasn't entered, or was entered incorrectly. It should be the same address on your bill.
  • The name on the card was not entered, or wasn't entered as it's printed on the card.
  • The credit card isn't in the list of accepted payment methods (we currently accept Visa, MasterCard, American Express, JCB, Discover, or PayPal)
  • The CVV (3 digits on the back or 4 digits on the front for AmEx) wasn't entered, or was entered incorrectly.
  • The card is expired, or the expiration date was entered incorrectly.
  • There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. While this isn't a billing, the card must have at least US$1.00 available on it to pass validation.
  • Your monthly payment limit is reached, and/or your bank isn't authorizing any more transactions.
  • The issuing bank hasn't pre-approved transactions with Linden Research, Inc. You should be able to get these approved by contacting the issuing bank.
  • If you're outside the US, your card may not be set up for international/overseas transactions (very common with Visa Electron).

If you feel that none of these apply to you, you should contact your credit card provider to determine the cause.

You can also call our Billing team directly; to find out how, read the following Knowledge Base article: Contacting Linden Lab Billing.

Please remember that we're here to help you.

  • Did something get charged that shouldn't have? We'll try to help you sort that out.
  • Did your account get put on hold? We've probably taken action to protect you and your money from fraud. Talk it over with us and we'll do what we can.