Difference between revisions of "Linden Lab Official:Frequently asked questions about AvaLine: Dial an Avatar"

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==What are the AvaLine local access numbers?==
 
'''Australia'''
* Adelaide: +61 8 7123 3055
* Brisbane: +61 7 3123 5912
* Melbourne: +61 3 9001 5512
* Perth: +61 8 6365 4423
* Sydney: +61 2 8014 4920
 
'''Brazil'''
* Brasilia: +55-61-37175134
* Rio de Janeiro: +55-21-39580758
* Salvador: +55-71-37176316
* Sao Paulo: +55-11-37119361
 
'''Canada'''
* Calgary: +1-403-7751898
* Montreal: +1-514-6678807
* Ottawa: +1-613-6863843
* Toronto: +1-647-7245095
* Vancouver: +1-778-7830756
 
'''France'''
* National: +33 9 75 18 10 80
* Paris: +33 1 82 88 05 02
 
'''Germany'''
* Munich: +49 89 22061175
 
'''Italy'''
* National: +39 199 442021 (calls to this number must originate from within Italy)
* Milan: +39 02 4792 1250
* Naples: +39 081 1930 2671
* Palermo: +39 091 619 3300
* Rome: +39 06 9936 9860
* Turin: +39 011 198 23846
 
'''Japan'''
* Tokyo: +81 3-4520-9712
* Osaka: +81 6-4560-4024
 
'''Singapore'''
* +65 3103-1201
 
'''Spain'''
* National: +34 901 667 582 (calls to this number must originate from a landline phone)
* Barcelona: +34 931 816 658
* Madrid: +34 911 829 805
* Sevilla: +34 955 329 915
* Valencia: +34 961 135 589
* Zaragoza: +34 976 361 991
 
'''UK'''
* National: +44 33 0088 3672
* Birmingham: +44 121 314 7199
* Brighton: +44 127 325 7057
* Glasgow: +44 141 530 7199
* London: +44 20 7100 5624
* Manchester: +44 161 660 7199
* Reading: +44 118 321 7109
 
'''US'''
* Boston: +1 617-861-0749
* Chicago: +1 312-348-3694
* Dallas: +1 972-813-0067
* Houston: +1 713-300-0425
* Los Angeles: +1 213-271-2575
* New York: +1 212-660-9951
* Philadelphia: +1 215-475-5291
* Phoenix: +1 480-270-8099
* San Antonio: +1 210-839-9917
* San Diego: +1 619-684-6705 
* San Francisco: +1 415-490-9443
* San Jose: +1 408-513-3625
* Seattle: +1 206-494-9648
* Washington DC: +1 202-629-9859
 
{{KBcaution| The full phone number of all callers to any avatar inworld will be displayed. Whether a call arrives with caller ID information depends on a number of factors beyond Linden Lab's control, including a caller's local telephone company policies and the transmission of a call across international phone networks.}}
 
==How can I listen to my voicemail?==
 
If you have enabled voicemail, you'll receive a recording via email attachment when someone calls you and leaves a message. The recording is in mp3 format, which on most computers can be played simply by double-clicking on the file. If for some reason your computer does not have an mp3 player already installed, you can find a number of good ones at C|Net at http://download.cnet.com/
 
==Can I call people outside of Second Life while inworld?==
 
Not yet. Right now, AvaLine only allows calls from outside the world to your avatar in Second Life.
 
==Can I call other avatars from inworld?==
 
As usual, you can call Second Life friends who are online by opening an IM window and clicking the '''Call''' button.
 
==Do I need to be a voice user to use AvaLine?==
 
Yes. You cannot speak to people who call you from outside Second Life without using voice.
 
{{KBcaution| If you have checked the '''Only accept voice calls from people on My Friends list''' checkbox in the '''Voice Chat''' tab of the Preferences window, calls made to your avatar from outside Second Life will not go through.}}
 
==Which Viewer do I need for AvaLine?==
 
You need to use Viewer version 1.22 or newer. Anyone using that Viewer can receive and send SLim messages, and/or use AvaLine to receive calls from outworld.
 
==Can I use AvaLine if I've never used voice in Second Life?==
 
AvaLine is very easy to use, even for beginners, but in order to fully prepare your account for use with AvaLine, you must first have at least one avatar-to-avatar voice chat. To do so, simply go to a voice-enabled region (much of the world is voice-enabled) and talk with another avatar, even for a few seconds. That's it. From then on, your account will be "voice-enabled," and you'll be ready to accept AvaLine calls.
 
==Do I need to download the SLim application and create a SLim account to use AvaLine?==
 
No. You do ''not'' need to download the SLim application to use AvaLine (unless, of course, you want to use SLim).
 
==If I am a SLim user, will I get incoming calls to my AvaLine via SLim?==
 
Yes. If you are logged in to SLim, but not the Second Life Viewer, calls to your Second Life AvaLine number from outworld will automatically be routed to SLim, where you can answer the call.
 
==How do I get an AvaLine?==
 
To get an AvaLine:
 
# Visit [http://secondlife.com/avaline secondlife.com/avaline] and make sure you're logged in to your Second Life account.
# Click the '''Manage Your AvaLine''' button.
# Select the service you desire, and click the '''Submit''' button.
 
==I've forgotten my AvaLine connection code. Where can I find it?==
 
Your AvaLine code is displayed on your AvaLine account web page. To find it, simply log in to [http://secondlife.com/avaline secondlife.com/avaline] and click '''Manage Your AvaLine'''. Your connection code is in the '''Cancel Existing Services''' section.
 
==I already have one AvaLine connection code and love it. Can I add more to my account?==
 
Yes. There is no limit to the number of AvaLine connection codes you may purchase. To add a connection code, follow the procedure you used to get your first one:
 
# Visit [http://secondlife.com/avaline secondlife.com/avaline] and make sure you're logged in to your Second Life account.
# Click the '''Manage Your AvaLine''' button.
# Select the service you desire, and click the '''Submit''' button. Your new connection code will appear below your current one(s).
 
==What happens to my connection code if I cancel my AvaLine subscription?==
 
If you cancel your AvaLine subscription, your connection code will be cancelled, and it will not be possible to get it back. If you sign up for AvaLine again, you will be assigned a new connection code.
 
==What happens to my connection code if my Linden Dollar (L$) account balance is lower than the renewal price?==
 
If your L$ balance is too low on your AvaLine renewal date, we will retry the transaction over the next 7 days. If after that period funds in your account are still insufficient, your connection code will be cancelled, and it will not be possible to get it back. If you sign up for AvaLine again, you will be assigned a new connection code.
 
==Where do I go to get support for my AvaLine?==
 
Support for AvaLine can be obtained in the following areas:
 
===Billing issues===
 
Residents that are having billing issues with AvaLine may [[Linden Lab Official:Contacting Linden Lab Billing|call the regular billing phone number]] or submit a ticket as decribed above. When submitting the ticket, select '''AvaLine''' from the '''Ticket Type''' dropdown and choose '''Billing Issue''' from the '''AvaLine Questions''' field.
 
===Technical issues===
 
Residents that are having technical issues with AvaLine may [[Linden Lab Official:Contacting Linden Lab Billing]]submit a ticket as decribed above. When submitting the ticket, select '''AvaLine''' from the '''Ticket Type''' dropdown and choose '''Technical Issue''' from the '''AvaLine Questions''' field.
[[Category:Using External Applications]]
[[Category:FAQs]]
[[Category:Menus and Controls]]
[[Category:Knowledge Base]]

Latest revision as of 11:25, 2 March 2011

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