Linden Lab Official:Frequently asked questions about AvaLine: Dial an Avatar

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What are the AvaLine local access numbers?

AvaLine offers local access numbers in many cities around the world. Callers may dial whichever one they prefer, based on proximity or local rates. AvaLine subscribers pay the same flat subscription fee regardless of the length of the calls, where the incoming calls originate, or how many calls are received.Australia Adelaide: +61 8 7123 3055 Brisbane: +61 7 3123 5912 Melbourne: +61 3 9001 5512 Perth: +61 8 6365 4423 Sydney: +61 2 8014 4920Brazil Brasilia: +55-61-37175134 Rio de Janeiro: +55-21-39580758 Salvador: +55-71-37176316 Sao Paulo: +55-11-37119361CanadaCalgary: +1-403-7751898 Montreal: +1-514-6678807 Ottawa: +1-613-6863843 Toronto: +1-647-7245095 Vancouver: +1-778-7830756FranceNational: +33 9 75 18 10 80 Paris: +33 1 82 88 05 02 Germany Munich: +49 89 22061175 Italy National: +39 199 442021 (calls to this number must originate from within Italy) Milan: +39 02 4792 1250 Naples: +39 081 1930 2671 Palermo: +39 091 619 3300 Rome: +39 06 9936 9860 Turin: +39 011 198 23846 Japan Tokyo: +81 3-4520-9712 Osaka: +81 6-4560-4024 Singapore +65 3103-1201 Spain National: +34 901 667 582 (calls to this number must originate from a landline phone) Barcelona: +34 931 816 658 Madrid: +34 911 829 805 Sevilla: +34 955 329 915 Valencia: +34 961 135 589 Zaragoza: +34 976 361 991 UK National: +44 33 0088 3672 Birmingham: +44 121 314 7199 Brighton: +44 127 325 7057 Glasgow: +44 141 530 7199 London: +44 20 7100 5624 Manchester: +44 161 660 7199 Reading: +44 118 321 7109 US Boston: +1 617-861-0749 Chicago: +1 312-348-3694 Dallas: +1 972-813-0067 Houston: +1 713-300-0425 Los Angeles: +1 213-271-2575 New York: +1 212-660-9951 Philadelphia: +1 215-475-5291 Phoenix: +1 480-270-8099 San Antonio: +1 210-839-9917 San Diego: +1 619-684-6705 San Francisco: +1 415-490-9443 San Jose: +1 408-513-3625 Seattle: +1 206-494-9648 Washington DC: +1 202-629-9859

KBcaution.png Important: The full phone number of all callers to any avatar inworld will be displayed. Whether a call arrives with callerID information depends on a number of factors beyond Linden Lab's control, including a caller's local telephone company policies and the transmission of a call across international phone networks.

How can I listen to my voicemail?

If you have enabled voicemail, you'll receive a recording via email attachment when someone calls you and leaves a message. The recording is in mp3 format, which on most computers can be played simply by double-clicking on the file. If for some reason your computer does not have an mp3 player already installed, you can find a number of good ones at C|Net at http://download.cnet.com/

Can I call people outside of Second Life while inworld?

Not yet. Right now, AvaLine only allows calls from outside the world to your avatar in Second Life.

Can I call other avatars from inworld?

As usual, you can call Second Life friends who are online by opening an IM window and clicking the Call button.

Do I need to be a voice user to use AvaLine?

Yes. You cannot speak to people who call you from outside Second Life without using voice.

KBcaution.png Important: If you have checked the Only accept voice calls from people on My Friends list checkbox in the Voice Chat tab of the Preferences window, calls made to your avatar from outside Second Life will not go through.

Which Viewer do I need for AvaLine?

You need to use Viewer version 1.22 or newer. Anyone using that Viewer can receive and send SLim messages, and/or use AvaLine to receive calls from outworld.

Can I use AvaLine if I've never used voice in Second Life?

AvaLine is very easy to use, even for beginners, but in order to fully prepare your account for use with AvaLine, you must first have at least one avatar-to-avatar voice chat. To do so, simply go to a voice-enabled region (much of the world is voice-enabled) and talk with another avatar, even for a few seconds. That's it. From then on, your account will be "voice-enabled," and you'll be ready to accept AvaLine calls.

Do I need to download the SLim application and create a SLim account to use AvaLine?

No. You do not need to download the SLim application to use AvaLine (unless, of course, you want to use SLim).

If I am a SLim user, will I get incoming calls to my AvaLine via SLim?

Yes. If you are logged in to SLim, but not the Second Life Viewer, calls to your Second Life AvaLine number from outworld will automatically be routed to SLim, where you can answer the call.

How do I get an AvaLine?

To get an AvaLine:

  1. Visit secondlife.com/avaline and make sure you're logged in to your Second Life account.
  2. Click the Manage Your AvaLine button.
  3. Select the service you desire, and click the Submit button.

I've forgotten my AvaLine connection code. Where can I find it?

Your AvaLine code is displayed on your AvaLine account web page. To find it, simply log in to secondlife.com/avaline and click Manage Your AvaLine. Your connection code is in the Cancel Existing Services section.

I already have one AvaLine connection code and love it. Can I add more to my account?

Yes. There is no limit to the number of AvaLine connection codes you may purchase. To add a connection code, follow the procedure you used to get your first one:

  1. Visit secondlife.com/avaline and make sure you're logged in to your Second Life account.
  2. Click the Manage Your AvaLine button.
  3. Select the service you desire, and click the Submit button. Your new connection code will appear below your current one(s).

What happens to my connection code if I cancel my AvaLine subscription?

If you cancel your AvaLine subscription, your connection code will be cancelled, and it will not be possible to get it back. If you sign up for AvaLine again, you will be assigned a new connection code.

What happens to my connection code if my Linden Dollar (L$) account balance is lower than the renewal price?

If your L$ balance is too low on your AvaLine renewal date, we will retry the transaction over the next 7 days. If after that period funds in your account are still insufficient, your connection code will be cancelled, and it will not be possible to get it back. If you sign up for AvaLine again, you will be assigned a new connection code.

Where do I go to get support for my AvaLine?

Support for AvaLine can be obtained in the following areas:

Beta migration

Residents who participated in the beta program for AvaLine may submit a Support ticket to convert their current AvaLine extension into a paid subscription. To submit a Support ticket:

  1. Visit the Support Portal and click the Submit a Ticket button.
  2. If you haven't already, log in with the Resident account you have associated with your AvaLine extension.
  3. From the Ticket Type dropdown, select AvaLine.
  4. From the AvaLine dropdown, select Beta Migration.
  5. Fill in all of the fields and click Finish.
KBcaution.png Important: Migration must be requested before August 31, 2009, or the extension used during the beta program will be disconnected and cannot be recovered.

Billing issues

Residents that are having billing issues with AvaLine may call the regular billing phone number or submit a ticket as decribed above. When submitting the ticket, select AvaLine from the Ticket Type dropdown and choose Billing Issue from the AvaLine Questions field.

Technical issues:

Residents that are having technical issues with AvaLine may [[Linden Lab Official:Contacting Linden Lab Billing|]]submit a ticket as decribed above. When submitting the ticket, select AvaLine from the Ticket Type dropdown and choose Technical Issue from the AvaLine Questions field.

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