Difference between revisions of "Linden Lab Official:How to Cancel an Account"

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You can always update your membership plan, including canceling it, by going to [http://secondlife.com/account/cancel.php the Cancel Account page] after logging in with your Second Life username and password. (This link is also shown by clicking the '''Account''' section on the left of [http://secondlife.com/my your Dashboard].)
 
Once logged in, find the '''Cancel Account''' button at the bottom of the page. Your account will remain open until your billing review date, as account maintenance fees are paid in advance.
 
{{KBhint|If you want to keep your name in case you want to come back, but don't want to pay the US$9.95 reactivation fee, simply downgrade to a Basic account.|}}
 
== Can I uncancel an account? ==
Yes! Do this if your account is pending cancellation or has already been cancelled:
 
# Login at the [http://secondlife.com/support Support Portal] and click '''New Ticket Submission'''.
# Select '''Ticket Type: Special Questions'''.
# Select '''Basic or Guess Access: Account issues'''.
# Select '''Basic Account issues: Cancel/Un-Cancel Account'''.
# Fill in the other details as-appropriate and click '''Finish >>''' at the bottom to submit your ticket.
 
[[Category:Billing]]
[[Category:My Account]]
[[Category:Billing Issues]]
[[Category:I&#39;m having account problems]]
[[Category:Account Questions]]
[[Category:Knowledge Base]]

Latest revision as of 17:41, 25 April 2011

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