View source for Linden Lab Official:I appear to be missing inventory that I know should be there. What do I do?



Before reporting inventory loss to us, please check all of the following:

* '''Are you using a wireless/satellite dish connection?''' (If yes, this results in huge packet loss which is why [http://secondlife.com/corporate/sysreqs.php we don't officially support these types of connectivity].)
* '''Did you recently place your objects out inworld and the region crashed soon afterwards?''' (If yes, the items were lost to a region rollback and there's sadly no way to recover the items.)
* '''Does anyone else have modify rights to your objects or have the right to return items on your parcels?''' (If so, ask those Residents to see if they took/deleted items. Go to '''Edit menu &gt; Friends''', look for "Can modify my objects". )
* '''Are you dragging the item itself or a ''folder'' of items from your inventory to the ground?''' (If dragging a folder of items, you may accidentally insert the folder's contents into the another object's contents, such as your house's floors or furniture.)
* '''Are you sure you didn't accidentally drag your items onto someone else's avatar instead of the ground?''' (If others were near, you can accidentally give another Resident the items by accident, especially if they're wearing huge attachments with transparent textures like wings, or some other attachment that may not be visually obvious.)
* '''Have you''' [[How do I clear my Second Life cache|'''cleared your cache''']]'''?''' This is a very important step to try because in many cases, inventory's not lost, just hidden, but shows up after the cache is cleared.
* '''Have you''' '''checked your Lost &amp; Found folder for coalesced objects''''''?''' Also very important to determine where your items may have went.
* '''Have you searched the Knowledge Base for other applicable info?'''
If you've gone through all the above and your objects still can't be found, to the best of your knowledge, please note the following:

* As there are multiple possible causes of inventory loss, '''provide relevant details'''. For example, if your inventory appears to have reverted to default, or if you notice your Library's Textures folder is missing, include this.
* Note the '''exact time and location''' of your avatar when the loss occurred, or when your viewer/region crashed.
* If the loss occurred just recently (within an hour or so), select '''Help &gt; Second Life''' and note what # it says in "simXXX.agni.lindenlab.com". Remember, the faster we get this info, the better Ã¢â¬" it helps us narrow down the possible causes.
Residents with a Basic account should go to Help Island and talk to someone there. If you have a [http://secondlife.com/whatis/plans.php Premium account], you can submit a support ticket at our [http://secondlife.com/support Support Portal]. Make "[INVENTORY LOSS]" part of the body and/or subject of the ticket, and include a concise summary incorporating the information above. We can't guarantee you'll get your inventory back, but we do go through the reports we receive, and hopefully we can help.
[[Category:Creators]]
[[Category:Inventory Management]]
[[Category:Inworld]]
[[Category:Finding Lost Items]]
[[Category:Inventory is missing]]
[[Category:Knowledge Base]]