Difference between revisions of "Linden Lab Official:Someone else has my password; I may have been the victim of fraud."

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Here are the steps:
Here are the steps:


# Login to the [http://www.secondlife.com/support Support Portal]. (If you cannot log into your account, use our Guest Access Log In.)
# Go to the [http://www.secondlife.com/support Support Portal] and use '''Login Now'''.
# Click the '''Submit a Ticket''' link.  
#* If you can't login with your account, use the '''Trouble Logging In?''' link on the right.
# In the '''Ticket Type''' Field, select '''Special Questions > Basic Account or Guest Login''' from the dropdown list.  
# Click the link to submit a ticket (the exact link name may vary depending on your account type).
# Select '''My account has been shut off and I don't know why'''.  
# Under '''What type of problem are you having?''', select '''Account Issue'''. A second dropdown appears.
# Fill in the rest of the fields as directed.  
# Under '''Account Issue''', select '''I believe my account has been compromised'''.
# Copy the Tracking Number for your new ticket.  
# Fill in the rest of the fields as directed.
# You'll receive an email containing your ticket information.  
# Click '''Submit''' below.
# Call the Fraud number: 800-860-6990
# Check your email for your case number.
# Call our Fraud number: 800-860-6990.


===How will Linden Lab resolve my compromised account?===
===How will Linden Lab resolve my compromised account?===

Revision as of 05:32, 11 November 2010

add versioning

How do I know if my account was compromised?

  • If you cannot access your account
  • If you suddenly notice a reduced available balance on the payment source you have on file.

What should I do?

Contact us immediately!

Here are the steps:

  1. Go to the Support Portal and use Login Now.
    • If you can't login with your account, use the Trouble Logging In? link on the right.
  2. Click the link to submit a ticket (the exact link name may vary depending on your account type).
  3. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  4. Under Account Issue, select I believe my account has been compromised.
  5. Fill in the rest of the fields as directed.
  6. Click Submit below.
  7. Check your email for your case number.
  8. Call our Fraud number: 800-860-6990.

How will Linden Lab resolve my compromised account?

First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's Terms of Service.

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