Linden Lab Official:What's Concierge service and how do I get it?

Certain types of Residents qualify for Concierge service, which entitles them to specialized support from Linden Lab. Concierge users are Residents who meet any of the following criteria:

• Own an estate (private island/region).
• Pay tier for a half region's worth of mainland parcels, or more.

In certain special cases, Linden Lab designates Residents for Concierge service who share a special relationship with Linden Lab -- often, these are corporate partners of one sort or another.

If you meet the above criteria, you automatically qualify for Concierge service.