Difference between revisions of "Linden Lab Official:What are the different levels of account membership?"
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This article discusses the different levels of account membership possible in Second Life and what some of their basic capabilities are related to land ownership. | This article discusses the different levels of account membership possible in Second Life and what some of their basic capabilities are related to land ownership. | ||
==The Short Answer== | == The Short Answer == | ||
Account types can be broken down into: | Account types can be broken down into: | ||
* '''Basic''' | * '''Basic ''' | ||
** Free | ** Free | ||
** Can own Estates or Private Regions | ** Can own Estates or Private Regions | ||
| Line 16: | Line 15: | ||
** Can't submit support tickets aside from the [[Knowledge Base FAQ|questions covered in the FAQ]] | ** Can't submit support tickets aside from the [[Knowledge Base FAQ|questions covered in the FAQ]] | ||
** No access to Live Chat | ** No access to Live Chat | ||
** One person can have multiple ''free'' Basic accounts, subject to our [[Linden Lab Official:Alt Account FAQ|alt account policies]]. | |||
* '''Premium''' | * '''Premium''' | ||
** Pay a [http://secondlife.com/whatis/plans.php monthly fee] | ** Pay a [http://secondlife.com/whatis/plans.php monthly fee] | ||
| Line 25: | Line 25: | ||
** Has access to a special Live Chat area and phone number through the [http://secondlife.com/support support portal]. (Residents who don't qualify for Concierge service won't see these things) | ** Has access to a special Live Chat area and phone number through the [http://secondlife.com/support support portal]. (Residents who don't qualify for Concierge service won't see these things) | ||
==The | == The slightly longer answer == | ||
There are some nuances to these account types. For instance: | There are some nuances to these account types. For instance: | ||
===Different | === Different flavors of Basic === | ||
There are three kinds of Basic accounts: | There are three kinds of Basic accounts: | ||
| Line 38: | Line 38: | ||
These distinctions are useful for land owners, who can use the '''Deny by Payment Status''' options in the '''Ban''' tab of the About Land window to deny different groups of Residents access to their land based on this criterion. | These distinctions are useful for land owners, who can use the '''Deny by Payment Status''' options in the '''Ban''' tab of the About Land window to deny different groups of Residents access to their land based on this criterion. | ||
===Basic Concierge | === Basic Concierge accounts === | ||
It's actually possible to have a Basic account and still qualify for Concierge service. | It's actually possible to have a Basic account and still qualify for Concierge service. | ||
Revision as of 10:11, 23 November 2009
This article discusses the different levels of account membership possible in Second Life and what some of their basic capabilities are related to land ownership.
The Short Answer
Account types can be broken down into:
- Basic
- Free
- Can own Estates or Private Regions
- Can rent anywhere, depending on the landowner's renting preferences
- Can have a Covenant Agreement on Private Regions or Estates owned by other Residents
- Can't own land on the mainland
- Can't submit support tickets aside from the questions covered in the FAQ
- No access to Live Chat
- One person can have multiple free Basic accounts, subject to our alt account policies.
- Premium
- Pay a monthly fee
- Can own land on the mainland
- Can submit support tickets
- Can initiate Live Chat sessions
- Concierge
- Any account that owns an Estate, pays for an Estate, or pays tier for more than half a region's worth of mainland parcels
- Has access to a special Live Chat area and phone number through the support portal. (Residents who don't qualify for Concierge service won't see these things)
The slightly longer answer
There are some nuances to these account types. For instance:
Different flavors of Basic
There are three kinds of Basic accounts:
- Basic (No Payment Info on File) -- Basic accounts that have no payment information on record with us.
- Basic (Payment Info On File) -- Basic accounts that have payment information on record with us, but haven't bought anything with it.
- Basic (Payment Info Used) -- Basic accounts that have payment information on record with us and have actually used it to buy something (such as Linden Dollars).
These distinctions are useful for land owners, who can use the Deny by Payment Status options in the Ban tab of the About Land window to deny different groups of Residents access to their land based on this criterion.
Basic Concierge accounts
It's actually possible to have a Basic account and still qualify for Concierge service.
How, you ask?
Basic accounts can own Estates and Private Regions, whose setup and monthly costs are billed separately from land on the mainland (which Basic accounts can't own). A Basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident.