Difference between revisions of "Linden Lab Official:Why can't I update my credit card billing?"

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#REDIRECT [[Linden Lab Official:Billing FAQ]]
== Have you had the problem described below? ==
 
Your credit card keeps failing. You've checked to insure the following information:
 
* Your card number is correct
* The CVV code entered is correct
* The card is not expired
* You're not at your limit
* You also called my bank and they say you card is fine
 
But you still can't update my billing information successfully.
 
== What's the matter? ==
 
Linden Lab processes credit card charges using two processors:
 
# A domestic (U.S.-based) processor
# An internationally-based processor for our residents overseas
 
Some credit card companies default to automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud. If you are located in the U.S., please try to delete and re-enter your payment method. This should make it go through the domestic processor, which diminishes the chances of your financial institution putting a hold on the transaction.
 
To check or correct this on your card, please contact your bank or credit card company. Ask to speak to someone in the Risk department and advise them that you wish to approve charges from Linden Research. Some companies' standard customer service departments may not have access to this information; their Risk departments should.
 
Once these holds are removed, you'll need to enter your credit card information into [http://secondlife.com/my/account/billing.php '''Update Billing Info'''] in [http://secondlife.com/my your Dashboard] (shown by clicking '''Account''' on the left) on the Second Life website once more. You should receive the message "Your information has been successfully updated".
 
If you receive an error message instead, please contact Linden Lab's Billing Support through the [http://secondlife.com/support/ Support Portal].
 
[[Category:Credit card issue]]
[[Category:My Account]]
[[Category:Payment information issue]]
[[Category:Billing Issues]]
[[Category:Knowledge Base]]

Latest revision as of 12:10, 22 April 2011

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