Linden Lab Official:Why does Second Life say "Your account is not accessible until (date/time)"
Does the error specifically state that you are already logging in (or out)? If so, this message simply means that Second Life is still attempting to log out your avatar. Close Second Life, wait fifteen minutes, then attempt to log in again. Do not repeatedly attempt to log in! If you keep trying to log in, the process will take longer.
Does the error only state Login failed; Your account is not accessible until (date/time)? This error message generally indicates your Second Life account has been administratively blocked. Short-term blocks (less than an hour) may be the result of a kick for inappropriate behavior. Longer blocks are typically the result of abuse.
You will be unable to use Second Life until the noted time. If the noted time is more than an hour away, you'll receive an email from the Abuse team regarding the incident(s) resulting in the administrative block. (Be sure to check your spam filters.) Linden Lab is unable to remove administrative blocks for abuse.
Questions or comments about abuse should be submitted as support tickets.
Although Basic account holders usually can't submit support tickets, there's a special option in the Submit a Ticket area for this type of situation, which could include:
- You can't create a Second Life account
- You are getting an error message that states you cannot log in from your location
- Your account has been disabled and you need it reactivated
Simply select the "Special Questions - Basic account or Guest Login" Ticket type and enter the required information. When you're logged in with Guest access or a Basic account and Submit a Ticket, you should only use the "Special Questions - Basic account or Guest Login" option in the Ticket Type dropdown. All tickets from Basic account holders or the Guest account that use other ticket options will be closed without review.