Linden Lab Official talk:Abandoned Land FAQ

Help Island

I'm just translating this article in CT-542 and stumbled upon an oddity... The chapter "Can I trigger an auction for this land that looks abandoned?" suggests: "Residents with a Basic account should go to Help Island and talk to someone there.".
First: This should be "Help Island Public" and have a SLurl. But more importantly, second: What are regular Residents at HIP supposed to tell? I think this is a bad advice since they might redirect back to the Knowledge Base or tell them to file a ticket... The KB should contain the info that otherwise Residents would give at HIP.
Sent this via the contact form. -- ^{(talk|contribs)} 00:44, 14 December 2009 (UTC)

And a second remark: The article states that "...you can submit a support ticket detailing the location of the land including the region name and grid location...". When you're talking about "grid location", are you meaning the location within the SL Grid? Like "You're located in 238484.2, 244893.1, 27.2 in Hippotropolis located at sim4887.agni.lindenlab.com (216.82.63.98:13002)"? If so, the Resident would need advice on how to retrieve that information. Like "Help > About Second Life" and then c/p it from there. But generally, I think that a SLurl should be enough for the Support Team. Is the grid location really important?. -- ^{(talk|contribs)} 00:57, 14 December 2009 (UTC)

I'm investigating both of these today. My followup comments coming soon. Thanks Zai! - on 2009-12-21 @ 8:50 AM Pacific

Good spotting. I simplified the wording. - on 2009-12-21 @ 9:32 AM Pacific

Kewl, changed it in the localized version :-) ty! -- ^{(talk|contribs)} 17:49, 21 December 2009 (UTC)

This page is wrong. Linden Lab does not actively clean up abandoned land. According to Michael Linden, he'll clean up abandoned mainland if you file a DPW support ticket, or you can file a ticket to have the land auctioned and someone will prep it for auction. Generally speaking, from my experience, if you file a cleanup ticket, that will end up being an auction ticket. --Cinco Pizzicato