Difference between revisions of "Marketplace/Selling"

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== How do I start selling stuff on the Marketplace? ==
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=== Before you get started ===
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{{KBtip|Are you a brand-new merchant? This section is for you!}}
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You can dive right in and [[#Create a store|create a store]] in just a couple of steps; however, if you're brand new to selling in Second Life, there there are a few things you should know and some preparations you'll want to make.
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# [[Linden_Lab_Official:Xstreet_listing_guidelines|Read the Listing Guidelines]] to be sure your products and listings will meet Linden Lab requirements.
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# Get your products ready inworld. Currently, that includes putting them in a "[http://wiki.secondlife.com/wiki/Xstreet_listing_items Magic Box]". Magic Boxes will eventually be obsolete, at which point products will need to be moved from the Magic Box to a to-be-determined special folder in your inventory.
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# Have your store information and graphics handy (logo, banner, store policies, inworld and out-of-world links, etc.) and make sure they meet the [[#How do I edit my store info?|requirements defined below]].
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=== Create a store ===
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First, you'll need to create a web storefront. This may be in addition to an inworld store you already have setup (and there are ways to connect the two).
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# On any Marketplace page, click '''My Marketplace''' in the upper-right and click '''Create a Store'''.
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#: [[File:Marketplace-Create-a-Store.png|link=]]
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# If you've never done this before, you'll be asked to agree to the Marketplace Terms of Service. Read it carefully so you're aware of what you're agreeing to, then scroll down to the bottom and click '''Accept'''.
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{{red|More help to come as this feature is fleshed out.}}
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==How do I add a new item to my Marketplace listings?==
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While Magic Boxes are in use (becoming obsolete very soon):
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#Add your new object to your inworld Magic Box.
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#Log in to the Marketplace and choose '''My Marketplace''' > '''Merchant home''' (upper-right).
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#Click '''Inventory''' > '''Manage Inventory'''
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#Click '''Sync Marketplace with Magic Boxes'''.
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#'''Edit''' the new listing to complete at least the required fields. See [[#What do all the fields mean on the Edit Item Listing page?]].
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==How do I remove an item from my Marketplace listings?==
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Currently there does not appear to be a way to completely remove an existing item from your Marketplace listings. Merchants are currently limited to unlisting an item. Removing the object from your inworld Magic Box only changes the item status to '''Unavailable'''.
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While Magic Boxes are in use (becoming obsolete very soon), to unlist an item:
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#Log in to the Marketplace and choose '''My Marketplace''' > '''My Store''' (upper-right).
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#Click '''Manage inventory'''.
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#Next to the item you want to unlist, click '''Unlist'''. See also [[#How do I update the listing of an item I'm selling?]].
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== How do I update the listing of an item I'm selling? ==
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# In the upper-right, click '''My Marketplace''' > '''My Store'''.
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# On the left-hand side, click '''Manage inventory'''.
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#: [[File:Marketplace-Manage-inventory.png|link=]]
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# Here, you see all the items you're selling. Towards the right, click '''Edit''' next to the item you want to update.
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#* You can also '''Preview''' how an item listing looks to potential customers, or click '''Unlist'''/'''List''' to hide/show an item (this can be changed whenever you want).
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{{KBtip|'''[[Marketplace/Manage_inventory|Get more help with managing your Marketplace inventory]]''', including bulk-editing items.}}
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===Migration help for XStreetSL Merchants===
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This section is for Merchants who currently have products in XStreetSL, and provides help for managing product updates during the transition to the SL Marketplace.
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Linden Labs is on course for retiring XStreetSL and launching the SL Marketplace. During this transition, one of the best sources of information and how-tos is the LL blog posts tagged "marketplace" ([http://blogs.secondlife.com/community/commerce/blog/tags/marketplace Marketplace blog posts]). The following sections point to a few specific posts on migration that contain current and critical information for  Merchants.
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====Transition timeline====
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As the transition progresses, you will notice features gradually being disabled in XStreetSL, while new features (and bug fixes) are being added to the SL Marketplace. According to Linden Lab blog posts, it looks like XStreetSL purchasing will be disabled by October 6th, 2010 and all XStreetSL functionality will be fully retired in December 2010.
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A detailed listing of the transition plans and known dates can be found in Grant Linden's blog post [http://blogs.secondlife.com/community/commerce/blog/2010/08/31/second-life-marketplace-is-coming-soon--transition-plans Second Life Marketplace is coming soon - Transition Plans].
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====Listing migration====
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The final migration for listing content is scheduled to occur on September 16th, 2010. All Merchants need to check their migration settings and product information so that their products are properly migrated to the SL Marketplace.
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Of particular importance to merchants is the migration of permission settings. Grant Linden has provided a very complete listing of what will and will not successfully migrate. For this, and other recommendations for successful migration, see Grant Linden's blog post [http://blogs.secondlife.com/community/commerce/blog/2010/09/10/update-on-the-next-sl-beta-marketplace-listing-migration--last-migration-for-listing-details Update on the next SL Beta Marketplace listing migration - last migration for listing details].
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====Successfully updating a product during the transition====
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Until the transition to the SL Marketplace is complete, there are extra steps you will need to take to ensure your products are updated both in XStreetSL and the SL Marketplace. Grant Linden explains how in the post [http://blogs.secondlife.com/community/commerce/blog/2010/09/07/how-to-update-a-product-during-the-marketplace-transition  How to update a product during the Marketplace Transition].
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== [[Marketplace/Edit_Item_Listing|What do all the fields mean on the Edit Item Listing page?]] ==
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^ Click to learn more.
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== How do I edit my store info? ==
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Your store — and you can have one store per Second Life account — has its own "profile" that can be customized. You should take advantage of this to promote your brand:
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# Click '''My Marketplace''' in the upper-right and click '''My Store'''.
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# On the left-hand side, click '''Edit Store Information'''.
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Here's what the fields mean:
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* '''Store Name''' - This defaults to your Resident name but you can change it to something else, like the inworld brand that you're already using.
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* '''Profile''' - Whatever you want to tell potential customers about you, like: ''who'' you are, ''what'' you sell, and ''[http://www.youtube.com/watch?v=qp0HIF3SfI4 why]'' you do it. Up to 2,100 characters. Weird number, I know.
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** Examples: "We've been selling in Second Life for seven years and these are some testimonials from thousands of delighted customers!", "We believe every avatar should be able to have an incredibly beautiful home", or "Our company's goal is to amplify your awesome."
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* '''Policies''' - Do you accept refunds? How do you prefer to be contacted via email or IM or have you hired support staff that your customers should contact? Make sure to state this here so customers' expectations are clear. Up to 450 characters.
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* '''Link to Blog''' - Or another website about your store. Many sellers use blogs to announce product updates. Some even group together and form community blogs, like [http://iheartsl.com/ iheartsl].
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* '''Link to Store''' - If you have an inworld store, insert its {{xref|SLurl}} here please!
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* '''Store Image''' - Click '''Browse''' to choose a JPG, PNG, or GIF image from your hard drive. A well-compressed JPG generally works best. This isn't usually a picture of your inworld store, but your brand's logo. This small image must be exactly 45x45 pixels, so make sure what you upload is legible. Your image must meet these exact dimensions before you upload it. There are web tools like [http://www.picnik.com Picnik] and  that can help.
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*: [[File:Marketplace-45x45.png|link=]]
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* '''Store Banner Image''' - Again, click '''Browse''' to choose a JPG, PNG, or GIF image from your hard drive. Must be exactly 700x100 pixels.
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*: [[File:Marketplace-700x100.png|link=]]
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Your '''Store Name''' and '''Store Image''' appear on the right-hand side of all your item pages, like this:
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: [[File:Marketplace-Store-info-on-item-page.png|link=]]
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{{KBtip|What?! If you've gotten this far and you haven't [[Marketplace/Sellers_guide|'''checked out our Seller's Guide''']] yet, you totally should!}}
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== How do I view my store? ==
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So you've listed at least one item and setup your store info... ''you are awesome''. Bask in the glow, then preview your store for all to behold (that almost rhymes):
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# Go back to '''My Marketplace''' > '''My Store''' (which you should be familiar with now... wash, rinse, repeat).
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# On the left-hand side, click '''View my Store'''. This is how your customers see it — but it also helps to browse the Marketplace as an {{xref|alt}} to really walk in your customers' shoes.
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Latest revision as of 12:45, 15 April 2011

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