Difference between revisions of "Mental Mentors Charter"

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=Mental Mentors Group Charter Version 1.2b=
=Mental Mentors Group Charter=




'''MENTORING is our number one priority, MM provides a place to let off steam for mentors'''
MENTORING is our number one priority, MM provides Volunteer Mentors with a support environment conducive to volunteering.  Our Resident Help Group is a community of people who have passion and determination to diligently help New and Existing residents and improve Second Life one resident at a time.


Mental Mentors is not an open enrollment group, new members are required to be Second Life Active Mentors** or retired Mentors in good standing ONLY and new members are invited by the group owners or managers.
Mental Mentors is not an open enrollment group, new members are required to be Ex SL Mentors or Helpers from other Resident Help Groups in good standing.  


The following Group Charter has been written, and will work in conjunction with the '''TOS, Community Standards and Mentor TAO.'''
What is Mental Mentors about? Good Question


As responsible Mentors it is only fair  that  we treat each other as well as our fellow SL residents with the respect we all deserve regardless of race, ethnicity, national origin, religious affiliation, creed, gender, or sexual orientation.
We are a very special group of people. We have a very special philosophy. One we are very proud of.


We are the people who have and will continue to help thousands of people. We might be the first contact that anyone has with Second Life.


----
Our smiley faces will be asked all kinds of questions.


'''Mentors who did not renew, by choice will be ejected from MM.'''
To be a Mentor Volunteer means so many things:


'''Mentors who could not renew due to real life interventions, will be considered for retention on a case by case basis, said mentors need to contact either Doc or Rails.'''
• coach,  
• counselor,  
• guide,
• guru,
• instructor,
• teacher,
• trainer,
• tutor.  


'''Mentors who were in MM and elect to join the SecondAbility Mentor group will be moved into a special group slot, within MM created for them.'''
Here in Second Life it also means fashion consultant, travel agent, customer service, buddy, desktop support, Julie the Cruise Director and Bob the Builder.
----


When you are working as a Mentor Volunteer, you need to put on your patience, empathy and all your communication skills. Once you are in your group tag you are representing MM.  
'''Matters involving political, religious or nation of origin bashing; constitute non Tao behavior. These actions are also in violation of the Community standards of Second Life.'''


'''Any person, who openly slanders, harassess or victimises any group member, through either a group notice, or group chat, will receive a formal written warning from management.'''
Please gear your actions, reactions and behavior to the Volunteer Code of Ethics. If for some reason you cannot, take the Mentor Volunteer tag off till a time when you can adhere to our philosophy.


If the behaviour persists, the offending party will be ejected from the group, with no form of redress.  
When a person has a problem they will seek out a Mentor Volunteer. Often they are confused or upset.  


*Group Notices. Can only be sent out by Group Owners, Management Stream, Officer Stream, Admin and the SAM Liaison Officer.
Do not let any of this make you flustered. Confused people are often upset.  


''Group Notices are intended to be an information source, they are not orders, they are suggestions. As with any sugggestion, it is up to the individual to determine if they wish to adopt the suggestion.''
Mentor Volunteers have at their disposal a wealth of information, years of experience and the desire to help other people in the Second Life community.


'''Notices that contain kits, are to be sent out through the weekly drop box.'''
By using the knowledge base, the wikis, the MM chat, and the wealth of over 600 other Mentors Volunteers; we will help make Second Life a better community.  


'''If you wish to have an event notice sent to MM, please give officers at least one weeks notice. You pre-plan, so one week notice is not a big ask.'''


Officers that send out inappropriate notecards will be asked to provide an explanation.
Second Life is a community built with user created content. You are a part of this community. It will be your knowledge and skills that will help others continue to build and create.  


'''Examples:'''
Second Life evolves and you are part of the evolution. Your special skills and strengths will be called upon to answer a myriad of questions.


''Fund raisers for individual persons, not charities.''<br>
You now belong to an esteemed group of people who as a whole embody a huge amount of knowledge and experience. Use the asset of those in MM to add to your own knowledge. We are here for you. If you are stuck on an issue, go to MM Group chat and ask questions. We as a group are a valuable asset.
''Promoting MM member businesses.''<br>
''Promoting non Mentor businesses.''<br>
''Promoting Support for Real Life legal cases in any country.''<br>


'''Exceptions:'''
Please always try and be courteous with your fellow Mentors Volunteers. The Volunteer Code of Ethics makes this a requirement!  Even if you strongly disagree with something you see posted in group IM, IM the other Mentor Volunteer and talk about it out of the main chat. We are all volunteers, so it is never acceptable to be anything less than courteous. If you have an issue about someone being discourteous to you, please IM a Manager or Officer.


''Discounts for MM members and Mentors in general.''<br>
If a Manager or Officer IMs you with suggestions, instructions or directives please try and remember that Manager or Officer is a volunteer too.
''MM member related events that offer Prizes.''<br>
''Charity Events relating to the furtherment of medical research''<br>


'''There will be exceptions to this, said exceptions will be determined by the Group owners or the Manager stream. '''
'''Volunteer Behavior and Attitude'''


'''The above is subject to review.'''
The Group Charter has been written, and will work in conjunction with:


*All Mental Mentors shall have voting rights for any Group proposals.
''SL Terms of Service http://secondlife.com/corporate/tos.php''
''Community Standards http://secondlife.com/corporate/cs.php''


*Retired Mentors shall be given the option of remaining in the Mentals group.
'''Volunteer Code of Ethics''' ''(below under Volunteer Behavior and Attitude)''


''This clause, is recognition of the valuable service that Retired mentors have given the SL community, and the means to provide that all important link between a wealth of mentoring experience and new mentors coming through the ranks.''
(altered from its original version used for LL Official Volunteer Program)


'''*Mentors who have been regressed to Apprentice for alleged breaches of the new main chat guidelines, will be allowed to stay in MM, providing they apply for apprentice status again, as per the new chat guidlines.'''
Mental Mentors are Volunteer Greeters and Helpers at large in the community, showing the value of Second Life to new residents and existing residents alike.


*Apprentice Mentors May be invited to join MM, after having completed their Orientation and shadowing sessions**.
We provide a bridge to value in Second Life, a link to knowledge, advice on the many experiences that Second Life provides ways for them to access answers and resources in world.
We educate new Residents how to search and find for themselves and enhance not only their first experience, but to enable them with resources that will help them have a more meaningful Second Life overall.  


*The Owners of the Group will not become involved in any disputes between members.  Such disputes out of respect and courtesy to others in group should  be handled by individual members in private IM, not in the group chat.
Our vision is to lay the best foundation for new Residents in Second Life by offering assistance, encouragement and insight into Second Life’s possibilities drawn from our own personal experiences.  


*Any person, who openly slanders, harassess or victimises any group member, through either a group notice, or group chat, will receive a formal written warning from either the Group owners or manager stream.
We believe volunteering in any world has the potential to enhance our character while helping those who need us.  


If the behaviour persists, the offending party will be ejected from the group, with no form of redress.
Our mission is to reach that potential through our individual triumphs as well as team cooperation.  


*Group Chat is the place for asking for help from fellow group members, or a place to let off steam, providing courteous boundaries are observed.
'''Set The Standard'''


*'''CHAT SPAM''' is fine, providing it does not get out of hand. If it gets out of hand, the offending members will receive a formal written warning from management. Members may only advertise their business in MM chat if they are offering a discount to MM members. No discount - no advertising.
Each Volunteer has the opportunity to create an unforgettable first impression of Second Life for new Residents while also helping more seasoned Residents with quality assistance. We do it because we want to. We do it because we enjoy it. We do it with a smile. That is how we want such unforgettable moments to be remembered.  


If the behaviour persists, the offending party will be ejected from the group, with no form of redress. In extreme cases, Managment may elect to eject the person without warning
Our personal conduct and style sets the standard:
We will maintain politeness when faced with argument.
We will be as considerate and helpful as we can be in difficult situations.
We will give respect to those we help, despite knowing it may not always be returned.
We will seek and emphasize the positive in a situation.
We will work as a team and help each other solve problems.
We will be reliable, committed, and trustworthy.  
We will participate and share our ideas to improve Second Life.
We will keep a sense of humor and volunteer when we know we are in good spirits!
We will keep this labor of love fun!


*Harrassment is defined as but not limited to the following:
'''Volunteer Awareness'''


Racial Vilification, Religious Vilification, Sexual Vilification, Harrassment, Slander or any behaviour that a mentor, officer or management finds offensive.
''Stay Informed''
   
Each Volunteer is responsible for reading notices and guidelines.
 
Also reading and bookmarking these resources


'''If a member complains of any of the above they need proof to back it up.'''
the wiki http://wiki.secondlife.com/wiki/Main_Page
Second Life Blogs https://blogs.secondlife.com/index.jspa
Community Features https://blogs.secondlife.com/community/features
Volunteer blog https://blogs.secondlife.com/community/community/volunteers/blog
Knowledge base http://wiki.secondlife.com/wiki/Knowledge_Base
Second Life Answers https://blogs.secondlife.com/community/answers
Quick start guide https://secure-web9.secondlife.com/my/support/quickstart/
Issue tracker http://wiki.secondlife.com/wiki/Issue_tracker
Grid status http://status.secondlifegrid.net/
System reqs https://secure-web16.secondlife.com/my/support/system-requirements/
Downloads https://secure-web10.secondlife.com/my/support/downloads/




----
'''Volunteer Goals'''


'''There will be a maximum of 4 Managers, this is a new role that has been created and the following will apply:'''
''Promote and Grow''  


As the Group grows and gets stronger, we have decided to add an additonal line manager role.
As Second Life continues to grow as a global platform we have the ability and responsibility to increase our Mentor Volunteer team’s strength and numbers.
We should actively speak about what we do and why we do it. While volunteering we should always be open to learning new solutions as well as teaching what we know. We hope to create an open, collaborative win-win situation, one Resident at a time.  


Mentors who are outstanding may be selected to fill this position, however, should a MM member be elected for the position of Manager, there is an expectation that they will perform specific duties which are
'''Consequences of Not Following Volunteer Code of Ethics'''


'''Invite People to MM'''
Mentor Volunteers should be aware there are consequences when not following the Volunteer Code of Ethics. Just as the Community Standards and TOS are the policies and rules of Second Life, the Volunteer Code of Ethics is the policy and rules of MM and our Mentor Volunteers.


'''Eject people from MM if the situation warrants it'''
Volunteers who do not follow the Volunteer Code of Ethics will be removed from Mental Mentors. Please be aware the decisions of the Owners of MM are final.


'''Send notices'''
As responsible Volunteer Mentors it is only fair that we treat each other as well as our fellow SL residents with the respect we all deserve regardless of race, ethnicity, national origin, religious affiliation, creed, gender, or sexual orientation.


'''Moderate Group chat.'''
Matters involving political, religious or nation of origin bashing; constitute non Code of Ethics behavior. These actions are also in violation of the Community standards of Second Life.  


[[Should any manager fail in their duties, they can be removed from the position without notice and there is no form of redress.]]
Any person, who openly slanders, harasses or victimises any group member, through either a group notice, or group chat, will receive a formal written warning from management.  


Any ejections from MM must be sound and justifiable.  Managers will be asked to supply the owners with their reasons for ejecting members.  
If the behavior persists, the offending party will be ejected from the group, with no form of redress.
   
Group Notices. Can only be sent out by Group Owners, Management Stream, Officer Stream.  


Do not play games with people in the group.  
Group Notices are intended to be an information source, they are not orders, they are suggestions. As with any sugggestion, it is up to the individual to determine if they wish to adopt the suggestion.


If you do not like someone and are personally in a disagreeable situation with them refrain from ejecting them yourself and pass it on to an owner to handle.
Officers that send out inappropriate notecards will be asked to provide an explanation.  


We must all work together so being courteous and fair is mandatory.
Examples:
Fund raisers for individual persons, not charities.
Promoting MM member businesses.
Promoting non Mentor businesses.
Promoting Support for Real Life legal cases in any country.


Failure to follow any and all of these rules will result in removal from the Manager role.
Exceptions:


----
Discounts for MM members.
MM member related events that offer Prizes.
Charity Events relating to the furtherment of medical research
There will be exceptions to this, said exceptions will be determined by the Group owners or the Manager on duty.
The above is subject to review.
All Mental Mentors shall have voting rights for any Group proposals.
The Owners of the Group will not become involved in any disputes between members. Such disputes out of respect and courtesy to others in group should be handled by individual members in private IM, not in the group chat.
Group Chat is the place for asking for help from fellow group members, or a place to let off steam, providing courteous boundaries are observed
CHAT SPAM is fine, providing it does not get out of hand. If it gets out of hand, the offending members will receive a formal written warning from management.


Members may only advertise their business in MM chat if they are offering a discount to MM members. No discount - no advertising.
Harrassment is defined as but not limited to the following: Racial Vilification, Religious Vilification, Sexual Vilification, Harassment, Slander or any behavior that a mentor, officer or management finds offensive.


*There will only be a maximum of 25 officers at any given time.
If a member complains of any of the above they need proof to back it up.  
 
'''The Officer role will be defined in the following manner:'''
 
Officers will meet on a regular basis to discuss matters pertaining to the group, vote on issues that arise, and generally advise the owners. 
 
*A minimum of one owner shall be present at all Officers meetings.
*Officers should be role models for all group members and be available to offer help to any member in need.
*Officers have the right to send notices and proposals.
 
 
 
As we all have other committements, a Officer may not be available at all times.
 
Group Owners reserves the right to overturn the recommendations made by the officer stream.
 
*Group Sub positions may be created to facilitate additional Officer Duties.
 
Current Sub positions include:
 
*Administration Officer:<br>
The Administration Officer is responsible for sending out the weekly, goodie box. collect the items for distribution in said box. Oversee notices. Have the right to invite new members, have the right to eject members, have the right to send out Notices and proposals.
 
The Administration Officer must work with the group owners and keep them informed of all administration measures that may need to be implemented before such measures are implemented.
 
The Admisinistration Officer deals with all administration issues relating to MM and MMCF
 
Group owners retains the right to move officers or individual members  into any additional sub groups within the main group
 
*A Member who has been ejected from MM will be allowed to petition for reinstatement after a  cooling off period, providing they agree in writing to abide by the Group charter and are approved by a majority of the current officers.
 
Group Owners reserves the right to overturn the recommendations made by the officer stream.
 
*Should any Group Member breach any of the above conditions, or for reasons not stated here, they will be ejected from the group without warning and at the owners discretion.


'''*Decisions made under previous Charters are binding and not subject for review under changed or modified new charters.'''
*Decisions made under previous Charters are binding and not subject for review under changed or modified new charters.  


'''Group Owners reserve the right to add any new items to the Charter as required'''
Group Owners reserve the right to add any new items to the Charter as required  
The Owners of this group may change, amend, or make decisions not covered in this charter without written change or notification as they see fit. Mental Mentors is a private group.




Revision as of 12:07, 23 November 2009


MM Logo.jpg

Mental Mentors Group Charter

MENTORING is our number one priority, MM provides Volunteer Mentors with a support environment conducive to volunteering. Our Resident Help Group is a community of people who have passion and determination to diligently help New and Existing residents and improve Second Life one resident at a time.

Mental Mentors is not an open enrollment group, new members are required to be Ex SL Mentors or Helpers from other Resident Help Groups in good standing.

What is Mental Mentors about? Good Question

We are a very special group of people. We have a very special philosophy. One we are very proud of.

We are the people who have and will continue to help thousands of people. We might be the first contact that anyone has with Second Life.

Our smiley faces will be asked all kinds of questions.

To be a Mentor Volunteer means so many things:

• coach, • counselor, • guide, • guru, • instructor, • teacher, • trainer, • tutor.

Here in Second Life it also means fashion consultant, travel agent, customer service, buddy, desktop support, Julie the Cruise Director and Bob the Builder.

When you are working as a Mentor Volunteer, you need to put on your patience, empathy and all your communication skills. Once you are in your group tag you are representing MM.

Please gear your actions, reactions and behavior to the Volunteer Code of Ethics. If for some reason you cannot, take the Mentor Volunteer tag off till a time when you can adhere to our philosophy.

When a person has a problem they will seek out a Mentor Volunteer. Often they are confused or upset.

Do not let any of this make you flustered. Confused people are often upset.

Mentor Volunteers have at their disposal a wealth of information, years of experience and the desire to help other people in the Second Life community.

By using the knowledge base, the wikis, the MM chat, and the wealth of over 600 other Mentors Volunteers; we will help make Second Life a better community.


Second Life is a community built with user created content. You are a part of this community. It will be your knowledge and skills that will help others continue to build and create.

Second Life evolves and you are part of the evolution. Your special skills and strengths will be called upon to answer a myriad of questions.

You now belong to an esteemed group of people who as a whole embody a huge amount of knowledge and experience. Use the asset of those in MM to add to your own knowledge. We are here for you. If you are stuck on an issue, go to MM Group chat and ask questions. We as a group are a valuable asset.

Please always try and be courteous with your fellow Mentors Volunteers. The Volunteer Code of Ethics makes this a requirement! Even if you strongly disagree with something you see posted in group IM, IM the other Mentor Volunteer and talk about it out of the main chat. We are all volunteers, so it is never acceptable to be anything less than courteous. If you have an issue about someone being discourteous to you, please IM a Manager or Officer.

If a Manager or Officer IMs you with suggestions, instructions or directives please try and remember that Manager or Officer is a volunteer too.

Volunteer Behavior and Attitude

The Group Charter has been written, and will work in conjunction with:

SL Terms of Service http://secondlife.com/corporate/tos.php Community Standards http://secondlife.com/corporate/cs.php

Volunteer Code of Ethics (below under Volunteer Behavior and Attitude)

(altered from its original version used for LL Official Volunteer Program)

Mental Mentors are Volunteer Greeters and Helpers at large in the community, showing the value of Second Life to new residents and existing residents alike.

We provide a bridge to value in Second Life, a link to knowledge, advice on the many experiences that Second Life provides ways for them to access answers and resources in world.

We educate new Residents how to search and find for themselves and enhance not only their first experience, but to enable them with resources that will help them have a more meaningful Second Life overall.

Our vision is to lay the best foundation for new Residents in Second Life by offering assistance, encouragement and insight into Second Life’s possibilities drawn from our own personal experiences.

We believe volunteering in any world has the potential to enhance our character while helping those who need us.

Our mission is to reach that potential through our individual triumphs as well as team cooperation.

Set The Standard

Each Volunteer has the opportunity to create an unforgettable first impression of Second Life for new Residents while also helping more seasoned Residents with quality assistance. We do it because we want to. We do it because we enjoy it. We do it with a smile. That is how we want such unforgettable moments to be remembered.

Our personal conduct and style sets the standard:

We will maintain politeness when faced with argument. We will be as considerate and helpful as we can be in difficult situations. We will give respect to those we help, despite knowing it may not always be returned. We will seek and emphasize the positive in a situation. We will work as a team and help each other solve problems. We will be reliable, committed, and trustworthy. We will participate and share our ideas to improve Second Life. We will keep a sense of humor and volunteer when we know we are in good spirits! We will keep this labor of love fun!

Volunteer Awareness

Stay Informed

Each Volunteer is responsible for reading notices and guidelines.

Also reading and bookmarking these resources

the wiki http://wiki.secondlife.com/wiki/Main_Page Second Life Blogs https://blogs.secondlife.com/index.jspa Community Features https://blogs.secondlife.com/community/features Volunteer blog https://blogs.secondlife.com/community/community/volunteers/blog Knowledge base http://wiki.secondlife.com/wiki/Knowledge_Base Second Life Answers https://blogs.secondlife.com/community/answers Quick start guide https://secure-web9.secondlife.com/my/support/quickstart/ Issue tracker http://wiki.secondlife.com/wiki/Issue_tracker Grid status http://status.secondlifegrid.net/ System reqs https://secure-web16.secondlife.com/my/support/system-requirements/ Downloads https://secure-web10.secondlife.com/my/support/downloads/


Volunteer Goals

Promote and Grow

As Second Life continues to grow as a global platform we have the ability and responsibility to increase our Mentor Volunteer team’s strength and numbers. We should actively speak about what we do and why we do it. While volunteering we should always be open to learning new solutions as well as teaching what we know. We hope to create an open, collaborative win-win situation, one Resident at a time.

Consequences of Not Following Volunteer Code of Ethics

Mentor Volunteers should be aware there are consequences when not following the Volunteer Code of Ethics. Just as the Community Standards and TOS are the policies and rules of Second Life, the Volunteer Code of Ethics is the policy and rules of MM and our Mentor Volunteers.

Volunteers who do not follow the Volunteer Code of Ethics will be removed from Mental Mentors. Please be aware the decisions of the Owners of MM are final.

As responsible Volunteer Mentors it is only fair that we treat each other as well as our fellow SL residents with the respect we all deserve regardless of race, ethnicity, national origin, religious affiliation, creed, gender, or sexual orientation.

Matters involving political, religious or nation of origin bashing; constitute non Code of Ethics behavior. These actions are also in violation of the Community standards of Second Life.

Any person, who openly slanders, harasses or victimises any group member, through either a group notice, or group chat, will receive a formal written warning from management.

If the behavior persists, the offending party will be ejected from the group, with no form of redress.

Group Notices. Can only be sent out by Group Owners, Management Stream, Officer Stream.

Group Notices are intended to be an information source, they are not orders, they are suggestions. As with any sugggestion, it is up to the individual to determine if they wish to adopt the suggestion.


Officers that send out inappropriate notecards will be asked to provide an explanation.

Examples:

Fund raisers for individual persons, not charities. Promoting MM member businesses. Promoting non Mentor businesses. Promoting Support for Real Life legal cases in any country.

Exceptions:

Discounts for MM members. MM member related events that offer Prizes. Charity Events relating to the furtherment of medical research There will be exceptions to this, said exceptions will be determined by the Group owners or the Manager on duty.

The above is subject to review.

All Mental Mentors shall have voting rights for any Group proposals.

The Owners of the Group will not become involved in any disputes between members. Such disputes out of respect and courtesy to others in group should be handled by individual members in private IM, not in the group chat.

Group Chat is the place for asking for help from fellow group members, or a place to let off steam, providing courteous boundaries are observed

CHAT SPAM is fine, providing it does not get out of hand. If it gets out of hand, the offending members will receive a formal written warning from management.

Members may only advertise their business in MM chat if they are offering a discount to MM members. No discount - no advertising.

Harrassment is defined as but not limited to the following: Racial Vilification, Religious Vilification, Sexual Vilification, Harassment, Slander or any behavior that a mentor, officer or management finds offensive.

If a member complains of any of the above they need proof to back it up.

  • Decisions made under previous Charters are binding and not subject for review under changed or modified new charters.

Group Owners reserve the right to add any new items to the Charter as required The Owners of this group may change, amend, or make decisions not covered in this charter without written change or notification as they see fit. Mental Mentors is a private group.



Other Mental Mentor Pages

Useful Information for Mental Mentors

  1. redirect Mental_Mentors_Page_2

SL Land Guide

  1. redirect Mental_Mentors_Page_3

Useful Wiki Links

  1. redirect Mental_Mentors_Page_4

Useful Linden Lab Information

  1. redirect Mental_Mentors_Page_5

Useful Websites

  1. redirect Mental_Mentors_Page_6

MM Members Web Pages

  1. redirect Mental_Mentors_Member_Webpages
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