Difference between revisions of "New Resident Experience Observations"
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* I agree with getting rid of the self guided approach. The first time I mentored, I thought "Hey I'll go to OI because that's the first place new accounts show up." When I got there, I found a slew of newbies who had absolutely no idea what they were supposed to do, and even the ones who had figured out what to do had no idea how to leave OI. I had to explain several times how to click on the sign and obtain a LM to exit the island. It was so overwhelming, I stayed away from OI for several days. Newbies often have no idea that something as simple as a pole or a sign can contain other objects like notecards and landmarks. Help Island is a little better, with the big rotating EXIT sign, but again if they didn't learn how to use landmarks or how to find them in their inventory, even that can be of little help. Personally, when I started SL, there was an option upon to select having a greeter, or having a mentor to guide you. Then you got to pick from a handful of available mentors by reading their little profile and choosing who you thought would best be able to help you. I thought that was still in existance when I applied to be a mentor, and fully expected that to be part of my mentor experience. I would love to be able to log in to something saying that I am available and being contacted when somebody has chosen to have me guide them. If there is a certain reason this was taken away, I'm unaware of it, so somebody could shoot me a message and let me know why :) I've also noticed that although we have over 1000 mentors in the program, any time I arrive at HI or OI to help, I am the ONLY mentor there! Only one time have I seen another mentor around when I was helping. I think it would help a lot if that system was started again, and that would hook up newbies with available mentors. The language problems could be solved this way too, as each mentor's volunteer profile would state their languages, so the newby could choose the mentor that they already know speaks their language. This could also weed out any mentors that don't do any volunteering for a certain period of time, so we would know when more volunteers are needed. | |||
Revision as of 12:51, 16 August 2007
Please list suggestions below based on your observations of the new resident experience. While no changes to Orientation Islands or Help Islands are planned at this time due to resources, it would be good to compile information for possible future use!
- Tips and tricks used to help resolve new user issues welcome here as well as in the notecard library.
Help Islands
Orientation Islands
- Please get rid of this self guided approach. Go to a linear approach for the basic 4 tasks and then have the hub self pick at the end of completing the 4 tasks to enhance there skills. --Destiny Niles 17:44, 15 August 2007 (PDT)
- Allow an option to enter the player's native language on sign-up. This would get automatically inserted into the avatar profile to allow us to get them help in their language more efficiently. This information could also be used to pre-sort new avatars to language-localized orientation islands. Warda Kawabata 22:11, 15 August 2007 (PDT)
- I agree with getting rid of the self guided approach. The first time I mentored, I thought "Hey I'll go to OI because that's the first place new accounts show up." When I got there, I found a slew of newbies who had absolutely no idea what they were supposed to do, and even the ones who had figured out what to do had no idea how to leave OI. I had to explain several times how to click on the sign and obtain a LM to exit the island. It was so overwhelming, I stayed away from OI for several days. Newbies often have no idea that something as simple as a pole or a sign can contain other objects like notecards and landmarks. Help Island is a little better, with the big rotating EXIT sign, but again if they didn't learn how to use landmarks or how to find them in their inventory, even that can be of little help. Personally, when I started SL, there was an option upon to select having a greeter, or having a mentor to guide you. Then you got to pick from a handful of available mentors by reading their little profile and choosing who you thought would best be able to help you. I thought that was still in existance when I applied to be a mentor, and fully expected that to be part of my mentor experience. I would love to be able to log in to something saying that I am available and being contacted when somebody has chosen to have me guide them. If there is a certain reason this was taken away, I'm unaware of it, so somebody could shoot me a message and let me know why :) I've also noticed that although we have over 1000 mentors in the program, any time I arrive at HI or OI to help, I am the ONLY mentor there! Only one time have I seen another mentor around when I was helping. I think it would help a lot if that system was started again, and that would hook up newbies with available mentors. The language problems could be solved this way too, as each mentor's volunteer profile would state their languages, so the newby could choose the mentor that they already know speaks their language. This could also weed out any mentors that don't do any volunteering for a certain period of time, so we would know when more volunteers are needed.