Difference between revisions of "SL Cert - Basic Mentoring"

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[[Category:Certification]]
[[Category:Certification]]


=SL Certification "Second Life Mentoring - Basic Level"=
= Overview =


==Overview==
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.


Those of us who assist residents as part of a help group have all seen those who have made serious errors in communication.  The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information.  It doesn't do much good to give people information if one is being snide and insulting while doing it.  I have actually seen "mentors" yelling at people (in text) that they aren't "going to baby them, or help them find things in the interface."  Personally, I consider that the "hit them over the head with a rock until they learn" method of teaching.
= Audience =
 
==Audience==


People and organizations who want to help others.
People and organizations who want to help others.


==Pre-requisites==
= Pre-requisites =


Must be at least six months in Second Life.
Must be at least six months in Second Life.


==Criteria==
= Criteria =
 
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
 
 
= Mentor Skillset =
 
== Communication Skillset ==
 
=== Leaving the ego at the door ===
Understanding the necessity of focusing on the person being helped.
 
=== Presenting yourself ===
 
=== Terms of Service ===
http://secondlife.com/corporate/tos.php
 
=== Community Standards ===
http://secondlife.com/corporate/cs.php
 
=== The function of a tutor ===
 
=== Definitions of PG, Adult, and Mature regions ===
 
=== Be familiar with Second Life acronyms (see [[Acronyms]]) ===
 
=== Know the resources ===
* http://wiki.secondlife.com
* http://secondlife.com/support
* http://jira.secondlife.com
* Your colleagues
 
=== Announcing who you are and why you're there:  goals and methods ===
 
=== Communicate effectively with people from other cultures ===
 
=== Describe things and procedures accurately:  techniques for describing procedures ===
 
=== Know your limits:  realizing how many people you can help at one time ===
 
=== Steps for dealing with misbehaving residents ===
 
=== Understand how and when Report Abuse interface accurately and efficiently ===
 
== Technical Skillset ==
 
Viewer 2 Keyboard Shortcuts[http://home.comcast.net/~orange.planer/Viewer%202%20Keyboard%20Shortcuts.png Viewer 2 Keyboard Shortcuts]
 
=== Moving ===
 
==== Locally ====
 
===== Walking/Running =====
 
===== Hovering/Flying =====
 
===== Using the Mini-Map =====
 
==== Globally ====
 
===== Using the Map - Where am I? =====


Describe the skills and knowledge necessary to mentor competently and effectively at a basic level.
===== Using Search - Where is that? =====


==Mentor Skillset==
===== Using Landmarks - How do I get there again? =====
These are my initial suggestions of what a new resident needs to know.  That means this is what a helper should be qualified to teach.  Please comment.


<ul>
=== Hunting/Gathering ===
    <li> Communication Skillset
        <ol>
            <li> Leaving the ego at the door:  understanding the necessity of focusing on the person being helped.


            <li> Know how to present yourself
==== Inventory - I can have stuff! ====


            <li> Know the terms of service and community standards
==== Appearance - I can change how I look! ====


            <li> Know how to deal with different types of residents
===== Kinds of clothing =====


            <li> Know how to deal with children on the adult grid
===== Wearing an item of clothing =====


            <li> Understand that mentors are not police and are no better than anyone else
===== Creating an outfit =====


            <li> Know the definition of PG, Adult, and Mature sims
===== Wearing an outfit =====


            <li> Be familiar with Second Life acronyms (see [[Acronyms]])
===== Modifying an outfit =====


            <li> Know the resources
==== Organizing what you have - How do I find things quickly? ====


                <ul>
==== Purchasing ====
                    <li> http://wiki.secondlife.com
                    <li> http://secondlife.com/support
                    <li> http://jira.secondlife.com
                    <li> Your colleagues
                </ul>


            <li> Know how to effectively communicate with people from other cultures
===== Money =====


            <li> Describing things accurately:  techniques for describing procedures
===== What is it? =====


            <li> Know your limits:  realizing how many people you can help at one time
===== Is it necessary? =====


            <li> Know the steps for dealing with misbehaving new residents
===== How much can I have? =====


            <li> Knowing when to file an abuse report
===== How do I get it? =====


            <li> Know how to describe the Report Abuse interface accurately and efficiently
===== Purchasing things with or without money =====


            <li> Announcing who you are and why you're there:  goals and methods
===== Organizing what you've purchased =====


        </ol>
=== Communications ===


    <li> Technical Skillset
==== Chatting with people nearby ====
        <ol>
            <li> Moving
                <ul>
                    <li> Locally
                        <ol>
                            <li> Walking/Running
                            <li> Hovering/Flying
                            <li> Using the Mini-Map
                        </ol>


                    <li> Globally
==== The Friends List ====
                        <ol>
                            <li> Using the Map - Where am I?
                            <li> Using Search - Where is that?
                            <li> Using Landmarks - How do I get there again?
                        </ol>
                </ul>


            <li> Hunting/Gathering
==== Chatting with one person privately ====
                <ul>
                    <li> Inventory - I can have stuff!
                    <li> Appearance - I can change how I look!
                        <ol>
                              <li> Kinds of clothing
                              <li> Wearing an item of clothing
                              <li> Creating an outfit
                              <li> Wearing an outfit
                        </ol>


                    <li> Organizing what you have - How do I find things quickly?
==== Chatting with many people privately - Conference chat ====
                    <li> Purchasing
                        <ol>
                            <li> Money
                                <ol>
                                    <li> What is it?
                                    <li> Is it necessary?
                                    <li> How much can I have?
                                    <li> How do I get it?
                                </ol>


                            <li> Purchasing things with or without money
==== Groups - people of a feather ====
                            <li> Organizing what you've purchased
                        </ol>


                </ul>
===== Finding a group =====


            <li> Communications
===== Joining a group (various methods) =====
                <ul>
                    <li> Chatting with people nearby
                    <li> Friends list
                    <li> Chatting with one person privately
                    <li> Chatting with many people privately - Conference chat
                    <li> Groups - people of a feather
                        <ol>
                            <li> Finding a group
                            <li> Joining a group (various methods)
                        </ol>


                    <li> Chatting with many people - Group chat
===== Chatting with many people - Group chat =====
                </ul>


            <li> Know the basic Macintosh shortcuts (see
==== Voice Chat ====
[[Technical issues with Mac OS X#Using Second Life under Mac OS X]] )


            <li> Know how to switch the language of the user interface
=== Know the basic Macintosh shortcuts (see [[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] ) ===


        </ol>
=== The profile ===


</ul>
=== Preferences ===

Latest revision as of 05:37, 6 May 2011

Overview

This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.

Audience

People and organizations who want to help others.

Pre-requisites

Must be at least six months in Second Life.

Criteria

Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.


Mentor Skillset

Communication Skillset

Leaving the ego at the door

Understanding the necessity of focusing on the person being helped.

Presenting yourself

Terms of Service

http://secondlife.com/corporate/tos.php

Community Standards

http://secondlife.com/corporate/cs.php

The function of a tutor

Definitions of PG, Adult, and Mature regions

Be familiar with Second Life acronyms (see Acronyms)

Know the resources

Announcing who you are and why you're there: goals and methods

Communicate effectively with people from other cultures

Describe things and procedures accurately: techniques for describing procedures

Know your limits: realizing how many people you can help at one time

Steps for dealing with misbehaving residents

Understand how and when Report Abuse interface accurately and efficiently

Technical Skillset

Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts

Moving

Locally

Walking/Running
Hovering/Flying
Using the Mini-Map

Globally

Using the Map - Where am I?
Using Search - Where is that?
Using Landmarks - How do I get there again?

Hunting/Gathering

Inventory - I can have stuff!

Appearance - I can change how I look!

Kinds of clothing
Wearing an item of clothing
Creating an outfit
Wearing an outfit
Modifying an outfit

Organizing what you have - How do I find things quickly?

Purchasing

Money
What is it?
Is it necessary?
How much can I have?
How do I get it?
Purchasing things with or without money
Organizing what you've purchased

Communications

Chatting with people nearby

The Friends List

Chatting with one person privately

Chatting with many people privately - Conference chat

Groups - people of a feather

Finding a group
Joining a group (various methods)
Chatting with many people - Group chat

Voice Chat

Know the basic Macintosh shortcuts (see Second Life under Mac OS X )

The profile

Preferences

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