Difference between revisions of "SL Cert - Basic Mentoring"

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{{multi-lang}}
 
{{SLCert Navbox}}
 
{{SLCert Navbox}}
 
[[Category:Certification]]
 
[[Category:Certification]]
  
=SL Certification "Second Life Mentoring - Basic Level"=
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= Overview =
  
==Overview==
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This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
  
The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information.
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= Audience =
 
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==Audience==
+
  
 
People and organizations who want to help others.
 
People and organizations who want to help others.
  
==Pre-requisites==
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= Pre-requisites =
  
 
Must be at least six months in Second Life.
 
Must be at least six months in Second Life.
  
==Criteria==
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= Criteria =
 +
 
 +
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
 +
 
 +
 
 +
= Mentor Skillset =
 +
 
 +
== Communication Skillset ==
 +
 
 +
=== Leaving the ego at the door ===
 +
Understanding the necessity of focusing on the person being helped.
 +
 
 +
=== Presenting yourself ===
 +
 
 +
=== Terms of Service ===
 +
http://secondlife.com/corporate/tos.php
 +
 
 +
=== Community Standards ===
 +
http://secondlife.com/corporate/cs.php
 +
 
 +
=== The function of a tutor ===
 +
 
 +
=== Definitions of PG, Adult, and Mature regions ===
 +
 
 +
=== Be familiar with Second Life acronyms (see [[Acronyms]]) ===
 +
 
 +
=== Know the resources ===
 +
* http://wiki.secondlife.com
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* http://secondlife.com/support
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* http://jira.secondlife.com
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* Your colleagues
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 +
=== Announcing who you are and why you're there:  goals and methods ===
 +
 
 +
=== Communicate effectively with people from other cultures ===
 +
 
 +
=== Describe things and procedures accurately:  techniques for describing procedures ===
 +
 
 +
=== Know your limits:  realizing how many people you can help at one time ===
 +
 
 +
=== Steps for dealing with misbehaving residents ===
 +
 
 +
=== Understand how and when Report Abuse interface accurately and efficiently ===
 +
 
 +
== Technical Skillset ==
 +
 
 +
Viewer 2 Keyboard Shortcuts[http://home.comcast.net/~orange.planer/Viewer%202%20Keyboard%20Shortcuts.png Viewer 2 Keyboard Shortcuts]
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 +
=== Moving ===
 +
 
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==== Locally ====
 +
 
 +
===== Walking/Running =====
 +
 
 +
===== Hovering/Flying =====
 +
 
 +
===== Using the Mini-Map =====
 +
 
 +
==== Globally ====
  
Describe the skills and knowledge necessary to mentor competently and effectively at a basic level.
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===== Using the Map - Where am I? =====
  
==Mentor Skillset==
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===== Using Search - Where is that? =====
These are my initial suggestions of what a new resident needs to know.  That means this is what a helper should be qualified to teach.  Please comment.
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<ul>
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===== Using Landmarks - How do I get there again? =====
    <li> Communication Skillset
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        <ol>
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            <li> Leaving the ego at the door:  understanding the necessity of focusing on the person being helped.
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            <li> Know how to present yourself
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=== Hunting/Gathering ===
  
            <li> Know the terms of service and community standards
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==== Inventory - I can have stuff! ====
  
            <li> Know how to deal with children on the adult grid
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==== Appearance - I can change how I look! ====
  
            <li> Understand that mentors are not police and are no better than anyone else
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===== Kinds of clothing =====
  
            <li> Know the definition of PG, Adult, and Mature sims
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===== Wearing an item of clothing =====
  
            <li> Be familiar with Second Life acronyms (see [[Acronyms]])
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===== Creating an outfit =====
  
            <li> Know the resources
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===== Wearing an outfit =====
  
                <ul>
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===== Modifying an outfit =====
                    <li> http://wiki.secondlife.com
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                    <li> http://secondlife.com/support
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                    <li> http://jira.secondlife.com
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                    <li> Your colleagues
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                </ul>
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            <li> Know how to effectively communicate with people from other cultures
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==== Organizing what you have - How do I find things quickly? ====
  
            <li> Describing things accurately:  techniques for describing procedures
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==== Purchasing ====
  
            <li> Know your limits:  realizing how many people you can help at one time
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===== Money =====
  
            <li> Know the steps for dealing with misbehaving new residents
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===== What is it? =====
  
            <li> Knowing when to file an abuse report
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===== Is it necessary? =====
  
            <li> Know how to describe the Report Abuse interface accurately and efficiently
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===== How much can I have? =====
  
            <li> Announcing who you are and why you're there:  goals and methods
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===== How do I get it? =====
  
        </ol>
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===== Purchasing things with or without money =====
  
    <li> Technical Skillset
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===== Organizing what you've purchased =====
        <ol>
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            <li> Moving
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                <ul>
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                    <li> Locally
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                        <ol>
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                            <li> Walking/Running
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                            <li> Hovering/Flying
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                            <li> Using the Mini-Map
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                        </ol>
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                    <li> Globally
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=== Communications ===
                        <ol>
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                            <li> Using the Map - Where am I?
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                            <li> Using Search - Where is that?
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                            <li> Using Landmarks - How do I get there again?
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                        </ol>
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                </ul>
+
  
            <li> Hunting/Gathering
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==== Chatting with people nearby ====
                <ul>
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                    <li> Inventory - I can have stuff!
+
                    <li> Appearance - I can change how I look!
+
                        <ol>
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                              <li> Kinds of clothing
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                              <li> Wearing an item of clothing
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                              <li> Creating an outfit
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                              <li> Wearing an outfit
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                        </ol>
+
  
                    <li> Organizing what you have - How do I find things quickly?
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==== The Friends List ====
                    <li> Purchasing
+
                        <ol>
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                            <li> Money
+
                                <ol>
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                                    <li> What is it?
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                                    <li> Is it necessary?
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                                    <li> How much can I have?
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                                    <li> How do I get it?
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                                </ol>
+
  
                            <li> Purchasing things with or without money
+
==== Chatting with one person privately ====
                            <li> Organizing what you've purchased
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                        </ol>
+
  
                </ul>
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==== Chatting with many people privately - Conference chat ====
  
            <li> Communications
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==== Groups - people of a feather ====
                <ul>
+
                    <li> Chatting with people nearby
+
                    <li> Friends list
+
                    <li> Chatting with one person privately
+
                    <li> Chatting with many people privately - Conference chat
+
                    <li> Groups - people of a feather
+
                        <ol>
+
                            <li> Finding a group
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                            <li> Joining a group (various methods)
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                        </ol>
+
  
                    <li> Chatting with many people - Group chat
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===== Finding a group =====
                </ul>
+
  
            <li> Know the basic Macintosh shortcuts (see
+
===== Joining a group (various methods) =====
[[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] )
+
  
            <li> Know how to switch the language of the user interface
+
===== Chatting with many people - Group chat =====
  
            <li> Know how to manipulate the profile
+
==== Voice Chat ====
  
            <li> Know what to do with the Preferences
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=== Know the basic Macintosh shortcuts (see [[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] ) ===
  
        </ol>
+
=== The profile ===
  
</ul>
+
=== Preferences ===

Latest revision as of 04:37, 6 May 2011

Contents

Overview

This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.

Audience

People and organizations who want to help others.

Pre-requisites

Must be at least six months in Second Life.

Criteria

Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.


Mentor Skillset

Communication Skillset

Leaving the ego at the door

Understanding the necessity of focusing on the person being helped.

Presenting yourself

Terms of Service

http://secondlife.com/corporate/tos.php

Community Standards

http://secondlife.com/corporate/cs.php

The function of a tutor

Definitions of PG, Adult, and Mature regions

Be familiar with Second Life acronyms (see Acronyms)

Know the resources

Announcing who you are and why you're there: goals and methods

Communicate effectively with people from other cultures

Describe things and procedures accurately: techniques for describing procedures

Know your limits: realizing how many people you can help at one time

Steps for dealing with misbehaving residents

Understand how and when Report Abuse interface accurately and efficiently

Technical Skillset

Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts

Moving

Locally

Walking/Running
Hovering/Flying
Using the Mini-Map

Globally

Using the Map - Where am I?
Using Search - Where is that?
Using Landmarks - How do I get there again?

Hunting/Gathering

Inventory - I can have stuff!

Appearance - I can change how I look!

Kinds of clothing
Wearing an item of clothing
Creating an outfit
Wearing an outfit
Modifying an outfit

Organizing what you have - How do I find things quickly?

Purchasing

Money
What is it?
Is it necessary?
How much can I have?
How do I get it?
Purchasing things with or without money
Organizing what you've purchased

Communications

Chatting with people nearby

The Friends List

Chatting with one person privately

Chatting with many people privately - Conference chat

Groups - people of a feather

Finding a group
Joining a group (various methods)
Chatting with many people - Group chat

Voice Chat

Know the basic Macintosh shortcuts (see Second Life under Mac OS X )

The profile

Preferences