Revision as of 20:00, 18 November 2009 (view source) Orange Planer (Talk | contribs) m (moved User:Orange Planer/SL Certification - Second Life Mentoring (Basic) to SL Cert - Basic Mentoring: Move out of user pages area.) ← Older edit		Latest revision as of 04:37, 6 May 2011 (view source) Orange Planer (Talk | contribs) (Undo revision 1142697 by Orange Planer (Talk))
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		+	{{multi-lang}}
	{{SLCert Navbox}}		{{SLCert Navbox}}
	[[Category:Certification]]		[[Category:Certification]]
−	=SL Certification "Second Life Mentoring - Basic Level"=	+	= Overview =
−	==Overview==	+	This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
−	The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information.	+	= Audience =
−		+
−	==Audience==	+
	People and organizations who want to help others.		People and organizations who want to help others.
−	==Pre-requisites==	+	= Pre-requisites =
	Must be at least six months in Second Life.		Must be at least six months in Second Life.
−	==Criteria==	+	= Criteria =
		+
		+	Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
		+
		+
		+	= Mentor Skillset =
		+
		+	== Communication Skillset ==
		+
		+	=== Leaving the ego at the door ===
		+	Understanding the necessity of focusing on the person being helped.
		+
		+	=== Presenting yourself ===
		+
		+	=== Terms of Service ===
		+	http://secondlife.com/corporate/tos.php
		+
		+	=== Community Standards ===
		+	http://secondlife.com/corporate/cs.php
		+
		+	=== The function of a tutor ===
		+
		+	=== Definitions of PG, Adult, and Mature regions ===
		+
		+	=== Be familiar with Second Life acronyms (see [[Acronyms]]) ===
		+
		+	=== Know the resources ===
		+	* http://wiki.secondlife.com
		+	* http://secondlife.com/support
		+	* http://jira.secondlife.com
		+	* Your colleagues
		+
		+	=== Announcing who you are and why you're there:  goals and methods ===
		+
		+	=== Communicate effectively with people from other cultures ===
		+
		+	=== Describe things and procedures accurately:  techniques for describing procedures ===
		+
		+	=== Know your limits:  realizing how many people you can help at one time ===
		+
		+	=== Steps for dealing with misbehaving residents ===
		+
		+	=== Understand how and when Report Abuse interface accurately and efficiently ===
		+
		+	== Technical Skillset ==
		+
		+	Viewer 2 Keyboard Shortcuts[http://home.comcast.net/~orange.planer/Viewer%202%20Keyboard%20Shortcuts.png Viewer 2 Keyboard Shortcuts]
		+
		+	=== Moving ===
		+
		+	==== Locally ====
		+
		+	===== Walking/Running =====
		+
		+	===== Hovering/Flying =====
		+
		+	===== Using the Mini-Map =====
		+
		+	==== Globally ====
−	Describe the skills and knowledge necessary to mentor competently and effectively at a basic level.	+	===== Using the Map - Where am I? =====
−	==Mentor Skillset==	+	===== Using Search - Where is that? =====
−	These are my initial suggestions of what a new resident needs to know.  That means this is what a helper should be qualified to teach.  Please comment.	+
−	<ul>	+	===== Using Landmarks - How do I get there again? =====
−	<li> Communication Skillset	+
−	<ol>	+
−	<li> Leaving the ego at the door:  understanding the necessity of focusing on the person being helped.	+
−	<li> Know how to present yourself	+	=== Hunting/Gathering ===
−	<li> Know the terms of service and community standards	+	==== Inventory - I can have stuff! ====
−	<li> Know how to deal with children on the adult grid	+	==== Appearance - I can change how I look! ====
−	<li> Understand that mentors are not police and are no better than anyone else	+	===== Kinds of clothing =====
−	<li> Know the definition of PG, Adult, and Mature sims	+	===== Wearing an item of clothing =====
−	<li> Be familiar with Second Life acronyms (see [[Acronyms]])	+	===== Creating an outfit =====
−	<li> Know the resources	+	===== Wearing an outfit =====
−	<ul>	+	===== Modifying an outfit =====
−	<li> http://wiki.secondlife.com	+
−	<li> http://secondlife.com/support	+
−	<li> http://jira.secondlife.com	+
−	<li> Your colleagues	+
−	</ul>	+
−	<li> Know how to effectively communicate with people from other cultures	+	==== Organizing what you have - How do I find things quickly? ====
−	<li> Describing things accurately:  techniques for describing procedures	+	==== Purchasing ====
−	<li> Know your limits:  realizing how many people you can help at one time	+	===== Money =====
−	<li> Know the steps for dealing with misbehaving new residents	+	===== What is it? =====
−	<li> Knowing when to file an abuse report	+	===== Is it necessary? =====
−	<li> Know how to describe the Report Abuse interface accurately and efficiently	+	===== How much can I have? =====
−	<li> Announcing who you are and why you're there:  goals and methods	+	===== How do I get it? =====
−	</ol>	+	===== Purchasing things with or without money =====
−	<li> Technical Skillset	+	===== Organizing what you've purchased =====
−	<ol>	+
−	<li> Moving	+
−	<ul>	+
−	<li> Locally	+
−	<ol>	+
−	<li> Walking/Running	+
−	<li> Hovering/Flying	+
−	<li> Using the Mini-Map	+
−	</ol>	+
−	<li> Globally	+	=== Communications ===
−	<ol>	+
−	<li> Using the Map - Where am I?	+
−	<li> Using Search - Where is that?	+
−	<li> Using Landmarks - How do I get there again?	+
−	</ol>	+
−	</ul>	+
−	<li> Hunting/Gathering	+	==== Chatting with people nearby ====
−	<ul>	+
−	<li> Inventory - I can have stuff!	+
−	<li> Appearance - I can change how I look!	+
−	<ol>	+
−	<li> Kinds of clothing	+
−	<li> Wearing an item of clothing	+
−	<li> Creating an outfit	+
−	<li> Wearing an outfit	+
−	</ol>	+
−	<li> Organizing what you have - How do I find things quickly?	+	==== The Friends List ====
−	<li> Purchasing	+
−	<ol>	+
−	<li> Money	+
−	<ol>	+
−	<li> What is it?	+
−	<li> Is it necessary?	+
−	<li> How much can I have?	+
−	<li> How do I get it?	+
−	</ol>	+
−	<li> Purchasing things with or without money	+	==== Chatting with one person privately ====
−	<li> Organizing what you've purchased	+
−	</ol>	+
−	</ul>	+	==== Chatting with many people privately - Conference chat ====
−	<li> Communications	+	==== Groups - people of a feather ====
−	<ul>	+
−	<li> Chatting with people nearby	+
−	<li> Friends list	+
−	<li> Chatting with one person privately	+
−	<li> Chatting with many people privately - Conference chat	+
−	<li> Groups - people of a feather	+
−	<ol>	+
−	<li> Finding a group	+
−	<li> Joining a group (various methods)	+
−	</ol>	+
−	<li> Chatting with many people - Group chat	+	===== Finding a group =====
−	</ul>	+
−	<li> Know the basic Macintosh shortcuts (see	+	===== Joining a group (various methods) =====
−	[[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] )	+
−	<li> Know how to switch the language of the user interface	+	===== Chatting with many people - Group chat =====
−	<li> Know how to manipulate the profile	+	==== Voice Chat ====
−	<li> Know what to do with the Preferences	+	=== Know the basic Macintosh shortcuts (see [[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] ) ===
−	</ol>	+	=== The profile ===
−	</ul>	+	=== Preferences ===

---

Latest revision as of 04:37, 6 May 2011

Overview

This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.

Audience

People and organizations who want to help others.

Pre-requisites

Must be at least six months in Second Life.

Criteria

Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.

Mentor Skillset

Communication Skillset

Leaving the ego at the door

Understanding the necessity of focusing on the person being helped.

Presenting yourself

Terms of Service

http://secondlife.com/corporate/tos.php

Community Standards

http://secondlife.com/corporate/cs.php

The function of a tutor

Definitions of PG, Adult, and Mature regions

Be familiar with Second Life acronyms (see Acronyms)

Know the resources

• http://wiki.secondlife.com
• http://secondlife.com/support
• http://jira.secondlife.com
• Your colleagues

Announcing who you are and why you're there: goals and methods

Communicate effectively with people from other cultures

Describe things and procedures accurately: techniques for describing procedures

Know your limits: realizing how many people you can help at one time

Steps for dealing with misbehaving residents

Understand how and when Report Abuse interface accurately and efficiently

Technical Skillset

Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts

Moving

Locally

Walking/Running

Hovering/Flying

Using the Mini-Map

Globally

Using the Map - Where am I?

Using Search - Where is that?

Using Landmarks - How do I get there again?

Hunting/Gathering

Inventory - I can have stuff!

Appearance - I can change how I look!

Kinds of clothing

Wearing an item of clothing

Creating an outfit

Wearing an outfit

Modifying an outfit

Organizing what you have - How do I find things quickly?

Purchasing

Money

What is it?

Is it necessary?

How much can I have?

How do I get it?

Purchasing things with or without money

Organizing what you've purchased

Communications

Chatting with people nearby

The Friends List

Chatting with one person privately

Chatting with many people privately - Conference chat

Groups - people of a feather

Finding a group

Joining a group (various methods)

Chatting with many people - Group chat

Voice Chat

Know the basic Macintosh shortcuts (see Second Life under Mac OS X )

The profile

Preferences