SL Cert - Basic Mentoring

Orange Planer's SL Cert (Basic) (Mentoring)

Overview

Those of us who assist residents as part of a help group have all seen those who have made serious errors in communication. The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information. It doesn't do much good to give people information if one is being snide and insulting while doing it. I have actually seen "mentors" yelling at people (in text) that they aren't "going to baby them, or help them find things in the interface." Personally, I consider that the "hit them over the head with a rock until they learn" method of teaching.

Audience

People and organizations who want to help others.

Pre-requisites

No prerequisites at this time.

Criteria

Describe the skills necessary to mentor competently and effectively.

New Resident Skillset

These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.

• Mentoring skillset
  1. Leaving the ego at the door
  2. Communicating with people from other cultures
  3. Describing things accurately

• Technical Skillset - what the mentor needs to know
  • Moving
  1. Locally
     1. Walking/Running
     2. Flying
     3. Using the Mini-Map
  2. Globally
     1. Using the Map - Where am I?
     2. Using Search - Where is that?
     3. Using Landmarks - How do I get there again?
  • Hunting/Gathering
  1. Inventory - What is it?
  2. Appearance - I can change how I look!
  3. Organizing what you have - How do I find things quickly?
  4. Purchasing
     1. Money
        1. What is it
        2. Is it necessary
        3. How much can I have
        4. How can it be acquired
     2. Purchasing things with or without money
     3. Organizing what has been purchased
  • Communications
  1. Chatting with people nearby
  2. Chatting with one person privately
  3. Chatting with many people privately - Conference chat
  4. Chatting with many people privately - Groups
  5. Groups - people of a feather
     1. Finding them
     2. Joining - various methods