SL Cert - Basic Mentoring
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Overview
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
Audience
People and organizations who want to help others.
Pre-requisites
Must be at least six months in Second Life.
Criteria
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
Mentor Skillset
Communication Skillset
Leaving the ego at the door
Understanding the necessity of focusing on the person being helped.
Presenting yourself
Terms of Service
http://secondlife.com/corporate/tos.php
Community Standards
http://secondlife.com/corporate/cs.php
The function of a tutor
Definitions of PG, Adult, and Mature regions
Be familiar with Second Life acronyms (see Acronyms)
Know the resources
Announcing who you are and why you're there: goals and methods
Communicate effectively with people from other cultures
Describe things and procedures accurately: techniques for describing procedures
Know your limits: realizing how many people you can help at one time
Steps for dealing with misbehaving residents
Understand how and when Report Abuse interface accurately and efficiently
Technical Skillset
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