SL Cert - Basic Mentoring
SL Certification "Second Life Mentoring - Basic Level"
Those of us who assist residents as part of a help group have all seen those who have made serious errors in communication. The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information. It doesn't do much good to give people information if one is being snide and insulting while doing it. I have actually seen "mentors" yelling at people (in text) that they aren't "going to baby them, or help them find things in the interface." Personally, I consider that the "hit them over the head with a rock until they learn" method of teaching.
People and organizations who want to help others.
Must be at least six months in Second Life.
Describe the skills and knowledge necessary to mentor competently and effectively at a basic level.
These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.
- Communication Skillset
- Leaving the ego at the door: understanding the necessity of focusing on the person being helped.
- Know the terms of service and community standards
- Know how to deal with different types of residents
- Know how to deal with children on the adult grid
- Understand that greeters are not police and are no better than anyone else
- Know the definition of PG, Adult, and Mature sims
- Be familiar with Second Life acronyms (see https://wiki.secondlife.com/wiki/Acronyms)
- Know the resources
- Communicating with people from other cultures: understanding that words such as "free" don't mean the same thing in other languages as they do in English; that humor in one culture is only confusing in another culture because of the differences in context
- Describing things accurately: techniques for describing procedures
- Know your limits: realizing how many people you can help at one time
- Know the steps for dealing with misbehaving new residents
- Knowing when to file an abuse report: knowing the Report Abuse interface well enough to describe how to file an abuse report accurately and efficiently
- Announcing who you are and why you're there: goals and methods
- Technical Skillset
- Using the Mini-Map
- Using the Map - Where am I?
- Using Search - Where is that?
- Using Landmarks - How do I get there again?
- Inventory - I can have stuff!
- Appearance - I can change how I look!
- Kinds of clothing
- Wearing an item of clothing
- Creating an outfit
- Wearing an outfit
- Organizing what you have - How do I find things quickly?
- What is it?
- Is it necessary?
- How much can I have?
- How do I get it?
- Purchasing things with or without money
- Organizing what you've purchased
- Chatting with people nearby
- Friends list
- Chatting with one person privately
- Chatting with many people privately - Conference chat
- Groups - people of a feather
- Finding a group
- Joining a group (various methods)
- Chatting with many people - Group chat
- Know the basic Macintosh shortcuts (see https://wiki.secondlife.com/wiki/Technical_issues_with_Mac_OS_X#Using_Second_Life_under_Mac_OS_X )
- Know how to switch the language of the user interface