Difference between revisions of "SL Cert - Intermediate Mentoring"

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m (Mentor Skillset: - change typos)
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* Show advanced knowledge of the Preferences interface, including custom graphics settings
 
* Show advanced knowledge of the Preferences interface, including custom graphics settings
 
* Understand what console windows are and how to use them
 
* Understand what console windows are and how to use them
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* Voice Chat
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** The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
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** What can go wrong

Revision as of 04:21, 29 December 2009

SLCertification is a community project guided by Linden Lab (see FAQ). This project page and its contents are not endorsed, managed or supervised by Linden Lab. Linden Lab may link to this resource in the future solely as an informational service to the Second Life community.

SL Cert - Intermediate Mentoring

Overview

Audience

People and organizations who want to help others.

Pre-requisites

Must be a minimum of six months of age in Second Life, have passed the Second Life Mentoring - Basic Level exam, and have mentored for a month after passing that exam.

Criteria

Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.

Mentor Skillset

These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.

Communications Skillset

  • Thorough knowledge of copyright as it pertains to Linden Lab in Second Life
  • Thorough knowledge of rules about privacy; what constitutes disclosure
  • How to deal with underage residents
  • Know how to deal with different types of residents
  • How to handle a busy welcome area or infohub

Technical Skillset

  • Keyboard shortcuts
  • What is Avatar rendering cost and why is it worth noting?
  • Diagnostics
    • Lag
      • The Statistics Console
      • Be able to decipher the Help - About menu: what's important, what's not
      • Be able to describe solutions for various hardware or network problems
    • How to locate sound sources
    • How to locate particle sources
  • Show advanced knowledge of all menus in the interface, including the Advanced menu.
  • Show advanced knowledge of the Preferences interface, including custom graphics settings
  • Understand what console windows are and how to use them
  • Voice Chat
    • The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
    • What can go wrong