Difference between revisions of "SL Cert - Intermediate Mentoring"

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(Technical Skillset: - Add voice to intermediate)
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=== Communications Skillset ===
 
=== Communications Skillset ===
* Thorough knowledge of copyright as it pertains to Linden Lab in Second Life
+
==== Thorough knowledge of copyright as it pertains to Linden Lab in Second Life ====
* Thorough knowledge of rules about privacy; what constitutes disclosure
+
==== Thorough knowledge of rules about privacy; what constitutes disclosure ====
* How to deal with underage residents
+
==== How to deal with underage residents ====
* Know how to deal with different types of residents
+
==== Know how to deal with different types of residents ====
* How to handle a busy welcome area or infohub
+
==== How to handle a busy welcome area or infohub ====
  
 
=== Technical Skillset ===
 
=== Technical Skillset ===
* Keyboard shortcuts
+
==== Keyboard shortcuts ====
* What is Avatar rendering cost and why is it worth noting?
+
==== What is Avatar rendering cost and why is it worth noting? ====
* Diagnostics
+
==== Diagnostics ====
** Lag
+
===== Lag =====
*** The Statistics Console
+
====== The Statistics Console ======
*** Be able to decipher the Help - About menu:  what's important, what's not
+
====== Be able to decipher the Help - About menu:  what's important, what's not ======
*** Be able to describe solutions for various hardware or network problems
+
====== Be able to describe solutions for various hardware or network problems ======
** How to locate sound sources
+
===== How to locate sound sources =====
** How to locate particle sources
+
===== How to locate particle sources ======
* Show advanced knowledge of all menus in the interface, including the Advanced menu.
+
==== Show advanced knowledge of all menus in the interface, including the Advanced menu ====
* Show advanced knowledge of the Preferences interface, including custom graphics settings
+
==== Show advanced knowledge of the Preferences interface ====
* Understand what console windows are and how to use them
+
==== Understand what console windows are and how to use them ====
* Voice Chat
+
==== Voice Chat ====
** The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
+
===== The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems =====
** What can go wrong
+
===== What can go wrong =====
 +
 
 +
=== Know the resources ===
 +
Be able to research solutions in any of the below areas:
 +
* http://wiki.secondlife.com
 +
* http://secondlife.com/support
 +
* http://jira.secondlife.com

Revision as of 19:04, 25 January 2010

SLCertification is a community project guided by Linden Lab (see FAQ). This project page and its contents are not endorsed, managed or supervised by Linden Lab. Linden Lab may link to this resource in the future solely as an informational service to the Second Life community.

SL Cert - Intermediate Mentoring

Overview

Audience

People and organizations who want to help others.

Pre-requisites

Must be a minimum of six months of age in Second Life, have passed the Second Life Mentoring - Basic Level exam, and have mentored for a month after passing that exam.

Criteria

Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.

Mentor Skillset

These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.

Communications Skillset

Thorough knowledge of copyright as it pertains to Linden Lab in Second Life

Thorough knowledge of rules about privacy; what constitutes disclosure

How to deal with underage residents

Know how to deal with different types of residents

How to handle a busy welcome area or infohub

Technical Skillset

Keyboard shortcuts

What is Avatar rendering cost and why is it worth noting?

Diagnostics

Lag
The Statistics Console
Be able to decipher the Help - About menu: what's important, what's not
Be able to describe solutions for various hardware or network problems
How to locate sound sources
How to locate particle sources =

Show advanced knowledge of all menus in the interface, including the Advanced menu

Show advanced knowledge of the Preferences interface

Understand what console windows are and how to use them

Voice Chat

The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
What can go wrong

Know the resources

Be able to research solutions in any of the below areas: