SL Cert - Intermediate Mentoring

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SLCertification is a community project guided by Linden Lab (see FAQ). This project page and its contents are not endorsed, managed or supervised by Linden Lab. Linden Lab may link to this resource in the future solely as an informational service to the Second Life community.

SL Cert - Intermediate Mentoring

Overview

Audience

People and organizations who want to help others.

Pre-requisites

Must be a minimum of six months of age in Second Life, have passed the Second Life Mentoring - Basic Level exam, and have mentored for a month after passing that exam.

Criteria

Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.

Mentor Skillset

These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.

Communications Skillset

Thorough knowledge of copyright as it pertains to Linden Lab in Second Life

Thorough knowledge of rules about privacy; what constitutes disclosure

How to deal with underage residents

Know how to deal with different types of residents

How to handle a busy welcome area or infohub

Technical Skillset

Keyboard shortcuts

What is Avatar rendering cost and why is it worth noting?

Diagnostics

Lag
The Statistics Console
Be able to decipher the Help - About menu: what's important, what's not
Be able to describe solutions for various hardware or network problems
How to locate sound sources
How to locate particle sources =

Show advanced knowledge of all menus in the interface, including the Advanced menu

Show advanced knowledge of the Preferences interface

Understand what console windows are and how to use them

Voice Chat

The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
What can go wrong

Know the resources

Be able to research solutions in any of the below areas: