Difference between revisions of "Second Life gives me an error message about my motherboard or AGP drivers being out of date."

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{{KBmaster}}
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#REDIRECT [[Error messages]]
 
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The software that controls the core components of the computer, particularly the slot the graphics card is plugged into, is out of date and needs updating.
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You should be able to update your motherboard/chipset/AGP drivers. If you purchased your computer from a retailer, such as HP, Dell, or eMachines, you can obtain drivers at the manufacturer's website. If your computer was home-assembled, check your motherboard manufacturer's website for the most recent drivers. If you don't know what motherboard you have, you have two options:
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# Second Life creates a log file (located in '''C:\Documents and Settings\'''''<your user name>'''''\Application Data\Second Life\Logs''') that you can use to identify the manufacturer of your AGP chipset. You can find chipset drivers for the most common manufacturers at the following links:[http://www.nvidia.com/content/drivers/drivers.asp nVidia nForce Chipset Drivers][http://www.viaarena.com/default.aspx?PageID=2 VIA Chipset Drivers][http://download.sis.com/download_step1.php?act=Search&mode=2&category=12&subcategory=121&os=4&x=17&y=17 SiS Chipset Drivers][http://support.intel.com/support/graphics/ Intel Graphics Chipset Drivers]
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# Download [http://hp.vector.co.jp/authors/VA002374/src/download.html WCPUID]. (This application is not supported by Linden Lab!)
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## After unzipping WCPUID to a directory, run '''wcpuid.exe''' (it may show up for you as simply '''wcpuid''').
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## Select '''View > System Info'''.
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## When the Select Access Type window pops up, select '''TYPE 1''' and click '''OK'''. The relevant information is under '''Manufacturer''', '''Product String''' and '''Version String'''. At this point, you should be able to search [http://www.google.com/ Google] for the information contained within '''Product String'''. You may not find a direct link to your motherboard manufacturer's site, but you should find a specific name for the motherboard if '''Product String''' was a code. You can then use that name to find your motherboard manufacturer's support site.
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If you're unsure what to do at this stage, post to the [http://forums.secondlife.com/forumdisplay.php?f=111 Technical Issues Forum]. Be sure to mention your computer's specifications, including manufacturer model number (if it's a prebuilt system like an HP or Dell, or if it's a laptop) or the information WCPUID produced in the '''Manufacturer''', '''Product String''' and '''Version String''' fields.
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[[Category:Error Messages]]
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[[Category:Error Messages]]
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[[Category:Hardware Questions]]
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[[Category:I'm crashing or experiencing errors]]
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[[Category:Knowledge Base]]
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Latest revision as of 15:19, 19 July 2011