Difference between revisions of "Stuck logging in"
Jump to navigation
Jump to search
m (Stuck logging in moved to Help:Stuck logging in: See User:SignpostMarv Martin/To-Do) |
Peter Nelson (talk | contribs) |
||
| Line 1: | Line 1: | ||
{{vital-info|Mac OS X and Linux information}} | {{vital-info|Mac OS X and Linux information}} | ||
Problem: Resident is stuck logging in, or can't log in. | Problem: Resident is stuck logging in, or can't log in. | ||
Possible | Possible Solutions: | ||
# Delete the files in c:\documents and settings\<username>\Local Settings\Temp | # Delete the files in c:\documents and settings\<username>\Local Settings\Temp | ||
| Line 10: | Line 9: | ||
# Uninstall SL through the Add/Remove Programs option in Control Panel. | # Uninstall SL through the Add/Remove Programs option in Control Panel. | ||
## Reinstall SL using a new copy from www.secondlife.com/. | ## Reinstall SL using a new copy from www.secondlife.com/. | ||
# Make sure you're not being stopped by a firewall. | |||
## If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections). | |||
# Make sure the grid is up. | |||
## It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen. | |||
### If it says "OFFLINE", you can't access the grid. | |||
### If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times). | |||
### If it says "ONLINE", you should be able to access the grid. | |||
== | == Contributors == | ||
* [[User:Nova Linden|Nova Linden]] | * [[User:Nova Linden|Nova Linden]] | ||
* [[User:Peter Nelson|Peter Nelson]] | |||
[[Category:Text from In-world Notecards|Hotfixes, Login Problems]] | [[Category:Text from In-world Notecards|Hotfixes, Login Problems]] | ||
Revision as of 10:36, 27 February 2007
Problem: Resident is stuck logging in, or can't log in.
Possible Solutions:
- Delete the files in c:\documents and settings\<username>\Local Settings\Temp
- Delete the files in c:\documents and settings\<username>\Application Data\Secondlife\Cache
- Uninstall SL through the Add/Remove Programs option in Control Panel.
- Reinstall SL using a new copy from www.secondlife.com/.
- Make sure you're not being stopped by a firewall.
- If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).
- Make sure the grid is up.
- It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
- If it says "OFFLINE", you can't access the grid.
- If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
- If it says "ONLINE", you should be able to access the grid.
- It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.