Stuck logging in

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Problem: Resident is stuck logging in, or can't log in.

Possible Solutions:

1. Delete the files in c:\documents and settings\<username>\Local Settings\Temp
   1. Delete the files in c:\documents and settings\<username>\Application Data\Secondlife\Cache
2. Uninstall SL through the Add/Remove Programs option in Control Panel.
   1. Reinstall SL using a new copy from www.secondlife.com/.
3. Make sure you're not being stopped by a firewall.
   1. If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).
4. Make sure the grid is up.
   1. It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
      1. If it says "OFFLINE", you can't access the grid.
      2. If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
      3. If it says "ONLINE", you should be able to access the grid.

Contributors

• Nova Linden
• Peter Nelson