Difference between revisions of "Support Tickets Types"

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This article shows the different '''Tickets Types''' is now offering the Support Team through the [http://secondlife.com/support Support Portal].
 
You can file a Case:
* Clicking [https://support.secondlife.com/create-case/?lang=en-US Trouble Loggin In] if you cannot loggin in Second Life.
* Or clicking ''"New Ticket Submission"'' (it requires you to be logged in at the Support Portal first).
 
{|
|{{Help/Box|Note:|Latest revision of this list was on February 14, 2011.}}
 
=== Tickets without loggin ===
 
* Reactivate an old account
* Second Life Web Login Issues
* Account Creation Issues
* Memorial Request
* I believe my account has been compromised
 
=== Tickets for Basic Accounts ===
 
'''Account Issue'''
 
* Account Creation Issues
* I believe my account has been compromised
* Memorial Request
* Reactivate an old Account
* Second Life Web Login Issues
 
'''Billing'''
 
* LindeX Billing and Trading Limits Review Request
* Second Life and Marketplace Account balance Payout Issues
 
'''Land & Region'''
 
* Initiate Region Purchase
* Report an offline Region
* Request a Rollback
 
'''Marketplace'''
 
* Failed Marketplace Delivery
* General Marketplace Issues
* LindeX Billing and Trading Limits Review Request
* LindeX and Marketplace Exchange Issues
 
'''Other Second Life Properties'''
 
* Apply to be a Contractor for the Linden Dept of Public Works
 
'''Technical Questions'''
 
* Avaline Issues
 
=== Tickets for Premium and Concierge Accounts ===
 
'''Account Issue'''
 
* Account Closure Request
* Account Creation Issues
* Change Account Details
* Custom Name Request
* I believe my account has been compromised
* IP Whitelisting for Registration
* Lost Password
* Mailing List Removal Request
* Manual Age Verification
* Memorial Request
* Reactivate an old Account
* Second Life Viewer Login Issues
* Second Life Web Login Issues
 
'''Billing'''
 
* Invoice Billing Questions
* LindeX Billing and Trading Limits Review Request
* Other Billing Issues
* Real World Payment Method Issues
* Request Payout via Wire Transfer
* Second Life and Marketplace Account balance Payout Issues
* VAT Issues
 
'''Land & Region'''
 
* Change Estate Settings
* How do I get a free Linden Home
* I want a different style/location for my Linden Home
* Initiate Region Purchase
* Initiate Region Sale
* Land Auction Issues
* Land/Parcel Issues
* Linden Homes Issues
* Linden Homes Issues - Terrain or Content
* Linden Lab owner Parcel Issues
* Openspace/Homestead Conversion
* Other Land Issues
* Region Cancellation Request
* Region Move Request
* Region Performance Issues
* Region Rename Request
* Region Rental
* Report an offline Region
* Request a Rollback
 
'''Marketplace'''
 
* Failed Marketplace Delivery
* General Marketplace Issues
* Initiate Region Sale
* Land Auction Issues
* LindeX Billing and Trading Limits Review Request
* LindeX and Marketplace Exchange Issues
* Linden$ Issues
* Listings (Events, Classifieds, Profiles, Search) Issues
* Marketplace Item Listing Issues
* Request Payout via Wire Transfer
* VAT Issues
 
'''Other Second Life Properties'''
 
* Apply to be a Contractor for the Linden Dept of Public Works
* EDU/TSL Questions
* Risk API Questions
 
'''Technical Questions'''
 
* Adult Content Issues
* Animations/Gestures Issues
* Attachments/HUDs Issues
* Avaline Issues
* Avatar Issues
* Groups Issues
* Improving Graphics Performance
* Improving Network Performance
* Inventory (un-rezzed) Issues
* Objects (Rezzed) Issues
* Other Inworld Issues
* Scripting Issues
* Second Life Viewer Login Issues
* Second Life Voice Issues
* Teleport Issues
* Viewer Crashing Issues
* Viewer Performance / Lag Issues
 
[[Category:Ticket Types and Support Services]]

Latest revision as of 14:12, 12 December 2011

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