Difference between revisions of "Support Tickets Types"

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|{{Help/Box|Note:|Latest revision of this list was on January 15, 2011.}}
|{{Help/Box|Note:|Latest revision of this list was on February 14, 2011.}}


=== Tickets without loggin ===
=== Tickets without loggin ===

Revision as of 08:10, 14 February 2011

This article shows the different Tickets Types is now offering the Support Team through the Support Portal.

You can file a Case:

  • Clicking Trouble Loggin In if you cannot loggin in Second Life.
  • Or clicking "New Ticket Submission" (it requires you to be logged in at the Support Portal first).
Note:

Latest revision of this list was on February 14, 2011.

Tickets without loggin

  • Reactivate an old account
  • Second Life Web Login Issues
  • Account Creation Issues
  • Memorial Request
  • I believe my account has been compromised

Tickets for Basic Accounts

Account Issue

  • Account Creation Issues
  • I believe my account has been compromised
  • Memorial Request
  • Reactivate an old Account
  • Second Life Web Login Issues

Billing

  • LindeX Billing and Trading Limits Review Request
  • Second Life and Marketplace Account balance Payout Issues

Land & Region

  • Initiate Region Purchase
  • Report an offline Region
  • Request a Rollback

Marketplace

  • Failed Marketplace Delivery
  • General Marketplace Issues
  • LindeX Billing and Trading Limits Review Request
  • LindeX and Marketplace Exchange Issues

Other Second Life Properties

  • Apply to be a Contractor for the Linden Dept of Public Works

Technical Questions

  • Avaline Issues

Tickets for Premium and Concierge Accounts

Account Issue

  • Account Closure Request
  • Account Creation Issues
  • Change Account Details
  • Custom Name Request
  • I believe my account has been compromised
  • IP Whitelisting for Registration
  • Lost Password
  • Mailing List Removal Request
  • Manual Age Verification
  • Memorial Request
  • Reactivate an old Account
  • Second Life Viewer Login Issues
  • Second Life Web Login Issues

Billing

  • Invoice Billing Questions
  • LindeX Billing and Trading Limits Review Request
  • Other Billing Issues
  • Real World Payment Method Issues
  • Request Payout via Wire Transfer
  • Second Life and Marketplace Account balance Payout Issues
  • VAT Issues

Land & Region

  • Change Estate Settings
  • How do I get a free Linden Home
  • I want a different style/location for my Linden Home
  • Initiate Region Purchase
  • Initiate Region Sale
  • Land Auction Issues
  • Land/Parcel Issues
  • Linden Homes Issues
  • Linden Homes Issues - Terrain or Content
  • Linden Lab owner Parcel Issues
  • Openspace/Homestead Conversion
  • Other Land Issues
  • Region Cancellation Request
  • Region Move Request
  • Region Performance Issues
  • Region Rename Request
  • Region Rental
  • Report an offline Region
  • Request a Rollback

Marketplace

  • Failed Marketplace Delivery
  • General Marketplace Issues
  • Initiate Region Sale
  • Land Auction Issues
  • LindeX Billing and Trading Limits Review Request
  • LindeX and Marketplace Exchange Issues
  • Linden$ Issues
  • Listings (Events, Classifieds, Profiles, Search) Issues
  • Marketplace Item Listing Issues
  • Request Payout via Wire Transfer
  • VAT Issues

Other Second Life Properties

  • Apply to be a Contractor for the Linden Dept of Public Works
  • EDU/TSL Questions
  • Risk API Questions

Technical Questions

  • Adult Content Issues
  • Animations/Gestures Issues
  • Attachments/HUDs Issues
  • Avaline Issues
  • Avatar Issues
  • Groups Issues
  • Improving Graphics Performance
  • Improving Network Performance
  • Inventory (un-rezzed) Issues
  • Objects (Rezzed) Issues
  • Other Inworld Issues
  • Scripting Issues
  • Second Life Viewer Login Issues
  • Second Life Voice Issues
  • Teleport Issues
  • Viewer Crashing Issues
  • Viewer Performance / Lag Issues