Difference between revisions of "Support Tickets Types"

From Second Life Wiki
Jump to navigation Jump to search
(Replaced content with "{{#Widget:Redirect|url=/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385}}")
 
Line 1: Line 1:
{{PostKB}}
{{#Widget:Redirect|url=/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385}}
{{Multi-lang}}
 
This article shows the different [http://community.secondlife.com/t5/English-Knowledge-Base/Getting-started/ta-p/700071#Ticket_Types Ticket Types] is now offering the Support Team through the [https://support.secondlife.com/ Second Life Help].
* If you cannot loggin in Second Life, you can file a Case clicking '''Contact Support''' > '''Submit a Support Case form''' and using a guest email. You have only a few options avalaible (see below).
* Or you can file a Case going to [https://support.secondlife.com/ Second Life Help], log in, and clicking '''Contact Support''' > '''Submit a Support Case form'''. You will have some options for your Basic or Premium/Concierge account (Premium and Concierge accounts have a direct link to '''Submit a Support Case''').
 
{|
|{{Help/Box|Note:|Latest revision of this list was on April 3, 2011.}}
 
=== Tickets without loggin ===
 
* Reactivate an old account
* Second Life Web Login Issues
* Account Creation Issues
* Memorial Request
* I believe my account has been compromised
 
=== Tickets for Basic Accounts ===
 
'''Account Issue'''
 
* Account Creation Issues
* I believe my account has been compromised
* Memorial Request
* Reactivate an old Account
* Second Life Web Login Issues
 
'''Billing'''
 
* LindeX Billing and Trading Limits Review Request
* Second Life and Marketplace Account balance Payout Issues
 
'''Land & Region'''
 
* Initiate Region Purchase
* Report an offline Region
* Request a Rollback
 
'''Marketplace'''
 
* Failed Marketplace Delivery
* General Marketplace Issues
* LindeX Billing and Trading Limits Review Request
* LindeX and Marketplace Exchange Issues
 
'''Technical Questions'''
 
* Avaline Issues
 
=== Tickets for Premium and Concierge Accounts ===
 
'''Account Issue'''
 
* Account Closure Request
* Account Creation Issues
* Change Account Details
* Custom Name Request
* I believe my account has been compromised
* IP Whitelisting for Registration
* Lost Password
* Mailing List Removal Request
* Manual Age Verification
* Memorial Request
* Reactivate an old Account
* Second Life Viewer Login Issues
* Second Life Web Login Issues
 
'''Billing'''
 
* Invoice Billing Questions
* LindeX Billing and Trading Limits Review Request
* Other Billing Issues
* Real World Payment Method Issues
* Refund: Non-Linden$
* Request Payout via Wire Transfer
* Second Life and Marketplace Account balance Payout Issues
* VAT Issues
 
'''Land & Region'''
 
* Change Estate Settings
* How do I get a free Linden Home
* I want a different style/location for my Linden Home
* Initiate Region Purchase
* Initiate Region Sale
* Land Auction Issues
* Land/Parcel Issues
* Linden Homes Issues
* Linden Homes Issues - Terrain or Content
* Linden Lab owner Parcel Issues
* Openspace/Homestead Conversion
* Other Land Issues
* Region Cancellation Request
* Region Move Request
* Region Performance Issues
* Region Rename Request
* Region Rental
* Report an offline Region
* Request a Rollback
* Scripting issues
 
'''Marketplace'''
 
* Failed Marketplace Delivery
* General Marketplace Issues
* Initiate Region Sale
* Land Auction Issues
* LindeX Billing and Trading Limits Review Request
* LindeX and Marketplace Exchange Issues
* Linden$ Issues
* Listings (Events, Classifieds, Profiles, Search) Issues
* Marketplace Item Listing Issues
* Request Payout via Wire Transfer
* VAT Issues
 
'''Other Second Life Properties'''
 
* EDU/TSL Questions
* Risk API Questions
 
'''Technical Questions'''
 
* Adult Content Issues
* Animations/Gestures Issues
* Attachments/HUDs Issues
* Avaline Issues
* Avatar Issues
* Groups Issues
* Improving Graphics Performance
* Improving Network Performance
* Inventory (un-rezzed) Issues
* Objects (Rezzed) Issues
* Other Inworld Issues
* Scripting Issues
* Second Life Viewer Login Issues
* Second Life Voice Issues
* Teleport Issues
* Viewer Crashing Issues
* Viewer Performance / Lag Issues
 
[[Category:Customer support]]

Latest revision as of 14:12, 12 December 2011

Redirecting to http://community.secondlife.com/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385

Retrieved from "https://wiki.secondlife.com/w/index.php?title=Support_Tickets_Types&oldid=1159513"