Difference between revisions of "System info"

From Second Life Wiki
Jump to: navigation, search
Line 1: Line 1:
 
{{KBmaster}}
 
{{KBmaster}}
  
Getting your system info is important to diagnose problems.
+
Getting your system info is important to diagnose problems and answer questions like:
 +
 
 +
* What Viewer version am I running?
 +
* What graphics card do I have?
 +
* My connection feels laggy, am I experiencing bad packet loss?
 +
 
 +
Here's how to do it:
  
 
# In the Viewer, go to '''Help''' menu > '''About Second Life'''.
 
# In the Viewer, go to '''Help''' menu > '''About Second Life'''.
#* You can do this from the login screen, before logging into Second Life, although certain info like packet loss is only shown when you're inworld.
+
#* You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
 
# Click the '''Info''' tab (if it isn't already selected).
 
# Click the '''Info''' tab (if it isn't already selected).
 
# Click '''Copy to Clipboard''' button at the bottom.
 
# Click '''Copy to Clipboard''' button at the bottom.

Revision as of 10:53, 2 September 2010

Getting your system info is important to diagnose problems and answer questions like:

  • What Viewer version am I running?
  • What graphics card do I have?
  • My connection feels laggy, am I experiencing bad packet loss?

Here's how to do it:

  1. In the Viewer, go to Help menu > About Second Life.
    • You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
  2. Click the Info tab (if it isn't already selected).
  3. Click Copy to Clipboard button at the bottom.
  4. Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using Edit menu > Paste. Or use a shortcut: Ctrl+V (PC) or Cmd ⌘+V (Mac).

This video shows you the above steps:

See also