Difference between revisions of "System info"

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Getting your system info is important to diagnose problems and answer questions like:
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* What Viewer version am I running?
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* What graphics card do I have?
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* My connection feels laggy, am I experiencing bad packet loss?
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Here's how to do it:
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# In the Viewer, go to '''Help''' menu > '''About Second Life'''.
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#* You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
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# Click the '''Info''' tab (if it isn't already selected).
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# Click '''Copy to Clipboard''' button at the bottom.
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# Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using '''Edit''' menu > '''Paste'''. Or use a shortcut: {{k|Ctrl|V}} (PC) or {{k|Cmd|V}} (Mac).
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This video shows you the above steps:
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: {{KBvideo|Z7gXHF9JD4I|640|505|type=youtube}}
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== Also important ==
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This is written with [https://blogs.secondlife.com/community/answers Second Life Answers] in mind, but broadly applies when asking for technical help:
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* '''Did you see an error message?''' Provide the exact text, or [[visual communication|take a screenshot]].
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* '''Did someone solve your problem?''' Let them know — a "thank you" can make them feel appreciated, and followup helps others in a similar situation who are searching for answers.
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== See also ==
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* '''[[System Requirements|System Requirements details]]'''
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* '''[[Supported Viewers]]'''
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Operating systems also have [http://en.wikipedia.org/wiki/System_profiler their own tools for getting your system info].
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[[Category:System Requirements]]
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Latest revision as of 12:52, 6 September 2012

Redirecting to http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.4