Difference between revisions of "System info"

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Getting your system info is important to diagnose problems and answer questions like:
 
* What Viewer version am I running?
* What graphics card do I have?
* My connection feels laggy, am I experiencing bad packet loss?
 
Here's how to do it:
 
# In the Viewer, go to '''Help''' menu > '''About Second Life'''.
#* You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
# Click the '''Info''' tab (if it isn't already selected).
# Click '''Copy to Clipboard''' button at the bottom.
# Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using '''Edit''' menu > '''Paste'''. Or use a shortcut: {{k|Ctrl|V}} (PC) or {{k|Cmd|V}} (Mac).
 
This video shows you the above steps:
 
: {{KBvideo|Z7gXHF9JD4I|640|505|type=youtube}}
 
== Also important ==
 
This is written with [https://blogs.secondlife.com/community/answers Second Life Answers] in mind, but broadly applies when asking for technical help:
 
* '''Did you see an error message?''' Provide the exact text, or [[visual communication|take a screenshot]].
* '''Did someone solve your problem?''' Let them know — a "thank you" can make them feel appreciated, and followup helps others in a similar situation who are searching for answers.
 
== See also ==
 
* '''[[System Requirements|System Requirements details]]'''
* '''[[Supported Viewers]]'''
 
Operating systems also have [http://en.wikipedia.org/wiki/System_profiler their own tools for getting your system info].
 
[[Category:System Requirements]]

Revision as of 09:48, 10 January 2012

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