System info

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Revision as of 12:20, 11 October 2010 by Torley Linden (Talk | contribs)

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Getting your system info is important to diagnose problems and answer questions like:

  • What Viewer version am I running?
  • What graphics card do I have?
  • My connection feels laggy, am I experiencing bad packet loss?

Here's how to do it:

  1. In the Viewer, go to Help menu > About Second Life.
    • You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
  2. Click the Info tab (if it isn't already selected).
  3. Click Copy to Clipboard button at the bottom.
  4. Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using Edit menu > Paste. Or use a shortcut: Ctrl+V (PC) or Cmd ⌘+V (Mac).

This video shows you the above steps:

Also important

This is written with Second Life Answers in mind, but broadly applies when asking for technical help:

  • Did you see an error message? Provide the exact text, or take a screenshot.
  • Did someone solve your problem? Let them know — a "thank you" can make them feel appreciated, and followup helps others in a similar situation who are searching for answers.

See also

Operating systems also have their own tools for getting your system info.