Difference between revisions of "TestingTesting"

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m (moved Basic Mentoring Certification Exam to TestingTesting: Need to remove this page because I don't want to leave a test exam on the wiki when people will be graded in the future!)
 
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<ol>
 
<li> Communication Skill Set
 
<ol>
 
<li> When you mentor, are you</li>
 
<ol>
 
<li> Often working on other problems</li>
 
<li> Dealing with real life issues</li>
 
<li> Working with the people in front of you</li>
 
<li> Answering other SL questions from help groups</li>
 
</ol>
 
  
<li> At a community gateway or help island, what would be appropriate dress?</li>
 
<ol>
 
<li> Barely-there clothing</li>
 
<li> Formal-wear</li>
 
<li> Jeans and a t-shirt</li>
 
<li> Nothing at all; after all, sex sells</li>
 
</ol>
 
<li> What would be appropriate clothing at a welcome area?</li>
 
<ol>
 
<li> Barely-there clothing</li>
 
<li> Formal-wear</li>
 
<li> Jeans and a t-shirt</li>
 
<li> Nothing at all; after all, sex sells</li>
 
</ol>
 
 
<li> How do you want people to feel about you when you are mentoring?</li>
 
<ol>
 
<li> They should feel scared of me</li>
 
<li> They should feel that I am in charge</li>
 
<li> They should feel that I am their friend</li>
 
<li> They should feel neutral toward me</li>
 
<li> Know the terms of service and community standards</li>
 
</ol>
 
 
<li> What is the name of the exchange where Lindens are traded for dollars, and vice versa?</li>
 
<ol>
 
<li> Linden Bank</li>
 
<li> Bank of Second Life</li>
 
<li> The Lindex Exchange</li>
 
<li> http://www.secondlife.com/currency</li>
 
</ol>
 
 
<li> Who is responsible for service outages?</li>
 
<ol>
 
<li> Linden Lab</li>
 
<li> Linden Lab's internet provider</li>
 
<li> Second Life Mentors</li>
 
<li> Region owners</li>
 
</ol>
 
 
<li> Under what conditions can service outages be scheduled?</li>
 
<ol>
 
<li> When a region owner wants it done</li>
 
<li> When a Second Life server crashes</li>
 
<li> When the Internet Provider needs it done for performance reasons</li>
 
<li> When an update or fix is ready to be deployed</li>
 
</ol>
 
 
<li> What is the minimum age to be in Second Life?</li>
 
<ol>
 
<li> 18</li>
 
<li> 13</li>
 
<li> 14</li>
 
<li> 12</li>
 
</ol>
 
 
<li> What is the minimum age to be on the Adult grid?</li>
 
<ol>
 
<li> 21</li>
 
<li> 18</li>
 
<li> 17 as long as they're within a couple months of their 18th birthday</li>
 
<li> 13</li>
 
</ol>
 
 
<li> Is it possible to transfer an account to a third party?</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> What are the conditions for transferring an account?</li>
 
<ol>
 
<li> I write Linden Lab a letter explaining what I want and Linden Lab will transfer it</li>
 
<li> I have to put it in my Will and then send the Will to Linden Lab, then they will transfer it</li>
 
<li> Accounts cannot be transferred under any conditions</li>
 
<li> I have to put it in my Will and when I die the Will and supporting documentation have to be sent to Linden Lab, who has final say on whether the account will be transferred</li>
 
</ol>
 
 
<li> Who owns the account you use to access Second Life?</li>
 
<ol>
 
<li> You do</li>
 
<li> You and your partner</li>
 
<li> You and your wife</li>
 
<li> Linden Lab</li>
 
</ol>
 
 
<li> What two documents are required reading when creating a Second Life account?</li>
 
<ol>
 
<li> http://blogs.secondlife.com</li>
 
<li> http://secondlife.com/corporate/tos.php</li>
 
<li> https://blogs.secondlife.com/community/features/blog/2009/06/01/adult-content-changes-in-summary</li>
 
<li> http://secondlife.com/corporate/cs.php </li>
 
</ol>
 
 
<li> What are new residents interested in primarily?</li>
 
<ol>
 
<li> Money</li>
 
<li> Clothing</li>
 
<li> Information</li>
 
<li> Friends</li>
 
<li> Sex</li>
 
<li> Jobs</li>
 
</ol>
 
 
<li> How do new residents try to get those things?</li>
 
<ol>
 
<li> Steal from others</li>
 
<li> Beg money from people</li>
 
<li> Ask</li>
 
<li> Buy from a freebie area</li>
 
<li> (a) and (c)</li>
 
<li> (a) and (b)</li>
 
<li> All of the above</li>
 
</ol>
 
 
<li> Who enforces Linden Lab policy?</li>
 
<ol>
 
<li> Second Life Mentors</li>
 
<li> Region owners</li>
 
<li> Estate Managers</li>
 
<li> Linden Lab</li>
 
<li> The Governance Team</li>
 
</ol>
 
 
<li> What is the definition of an abuse-reportable situation?</li>
 
<ol>
 
<li> Someone is annoying you by asking for too much help</li>
 
<li> Someone is wearing a "Click me for free L$" sign</li>
 
<li> Someone is being unbearably happy</li>
 
<li> Someone is chat spamming despite warnings</li>
 
<li> (a) and (c)</li>
 
<li> (b) or (d)</li>
 
</ol>
 
 
<li> What is your role as a mentor?</li>
 
<ol>
 
<li> Assist residents</li>
 
<li> Be friends with residents</li>
 
<li> Police behavior of residents</li>
 
<li> Act as a traffic director to get them somewhere else in SL where they can have fun</li>
 
</ol>
 
 
<li> Depictions of sexual activity or showing genitalia belong in a Mature region:</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> People should not expect to see swearing in a Mature regions:</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> Bad language is allowed in PG regions:</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> Sex acts happening outside are allowed in Adult regions:</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> What is KBAotW</li>
 
<ol>
 
<li> Knowledge Base Abuse report of the Week</li>
 
<li> Knowledge Base Article of the Week</li>
 
</ol>
 
 
<li> What is MotD</li>
 
<ol>
 
<li> Mentor of the Day</li>
 
<li> Message of the Day</li>
 
<li> Map of the Day</li>
 
</ol>
 
 
<li> Which of the below are resources for information about Second Life?</li>
 
<ol>
 
<li> http://wiki.secondlife.com</li>
 
<li> http://www.google.com </li>
 
<li> http://secondlife.com/support</li>
 
<li> http://jira.secondlife.com</li>
 
<li> Your colleagues</li>
 
<li> http://www.google.com</li>
 
</ol>
 
 
<li> What steps do you take to communicate clearly with someone from a culture other than your own?</li>
 
<ol>
 
<li> Read their questions carefully and answer them</li>
 
<li> Get someone who speaks their language</li>
 
<li> Use a translator and hope it works well enough that you can understand them</li>
 
<li> Try to make them laugh at your jokes to relax them</li>
 
<li> None of the above</li>
 
<li> Describing things accurately: techniques for describing procedures</li>
 
</ol>
 
 
<li> Which of these descriptions is correct?</li>
 
<ol>
 
<li> To edit an object, drag the item to the ground, then edit it</li>
 
<li> To edit an object, first rez it, then edit it</li>
 
<li> To edit an object, go to an area where you can bring things out of your inventory, left-click and drag the object onto the ground, then right-click the object and select Edit</li>
 
<li> To edit an object, left-click and drag the object onto the ground, then edit it</li>
 
</ol>
 
 
<li> How many people can you help at one time?</li>
 
<ol>
 
<li> I have a queue system, there is no limit to how many I can help at one time</li>
 
<li> Two or three</li>
 
<li> Five, one in front of me and four in IM</li>
 
<li> One</li>
 
</ol>
 
 
<li> What steps would you take in dealing with a new resident asking for sex in a welcome area?</li>
 
<ol>
 
<li> Explain to them the rules of welcome areas and if they do not respond, file an abuse report</li>
 
<li> Send an abuse report, explain the issue, and let the Lindens figure it out</li>
 
<li> Get their attention, explain the rules of welcome areas, chat with them a bit to see what they need, get them the information they want; if they still do not pay attention or if you cannot get their attention, then file an abuse report</li>
 
<li> Tell them to stop and if they do not, then send an abuse report</li>
 
</ol>
 
 
<li> Why do you file an abuse report?</li>
 
<ol>
 
<li> The resident is bugging me</li>
 
<li> The resident is ignoring the rules no matter how many times they have been warned</li>
 
<li> The resident is particle- or object-spamming the area</li>
 
<li> What the resident is doing is negatively affecting my enjoyment of Second Life</li>
 
<li> Whenever any rule is broken</li>
 
</ol>
 
 
<li> When do you file an abuse report?</li>
 
<ol>
 
<li> Something happening to you or around you is wrong</li>
 
<li> Whenever you see something that violates the SL terms of service</li>
 
<li> Whenever you see something that violates the SL community standards</li>
 
<li> Whenever you see something that violates the SL Welcome Area Guidelines</li>
 
<li> Whenever you see something that violates the local parcel owner's rules</li>
 
<li> Whenever you see something that violates the SL terms of service, community standards, Welcome Area guidelines, or the local parcel owner's rules</li>
 
<li> Whenever you see something that violates the SL terms of service, community standards, Welcome Area guidelines, the local parcel owner's rules, or the region owner's rules</li>
 
<li> Whenever you see something that violates the SL terms of service, community standards, or Welcome Area guidelines</li>
 
</ol>
 
 
<li> What are ways to avoid being griefed (check all that apply)?</li>
 
<ol>
 
<li> Sit on something</li>
 
<li> Mute the griefer</li>
 
<li> Reduce particle effects</li>
 
<li> Ban the person from your parcel/region</li>
 
</ol>
 
 
<li> What are the possible ramifications of filing an abuse report?</li>
 
<ol>
 
<li> Anything from warning to IP address ban</li>
 
<li> Linden Lab Customer Service decides the appropriate punishment</li>
 
</ol>
 
 
<li> Is there a benefit to announcing who you are and why you are there?</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> What is an appropriate way to announce who you are and why you are there (check all that apply)?</li>
 
<ol>
 
<li> Say your name and your title</li>
 
<li> No need to say my name, on-screen chat says who I am</li>
 
<li> Say your name and your job description</li>
 
<li> Say hello and tell them why you are there in friendly terms</li>
 
<li> Say your name, rank, and serial number</li>
 
</ol>
 
</ol>
 
 
<li> Technical Skillset
 
 
<ol>
 
<li> How can you walk?
 
<ol>
 
<li> Use the arrow keys</li>
 
<li> Use the movement controls</li>
 
<li> Have someone else right-click on you and select Come to Me</li>
 
<li> Double-click on the ground</li>
 
<li> Right-click on someone and select Go To</li>
 
<li> Have someone open your profile and select Send Teleport Request</li>
 
<li> Right-click on an object and select Go To</li>
 
<li> Use the ASDW keys</li>
 
</ol>
 
 
<li> How can you run?</li>
 
<ol>
 
<li> Press Ctrl-R then use any movement control</li>
 
<li> Press Ctrl-Alt-R then use any movement control</li>
 
<li> Go to the Edit menu and select Always Run</li>
 
<li> Go to the Edit menu and select Change Speed</li>
 
</ol>
 
 
<li> How do you Hover/Fly?</li>
 
<ol>
 
<li> Using the ASDW sequence, press H for Hover</li>
 
<li> Usign the ASDW sequence, press F for Fly</li>
 
<li> Press Ctrl-H</li>
 
<li> Press the Ctrl-Home key</li>
 
<li> Press the Home key</li>
 
<li> Press the Page Up key until you start flying</li>
 
</ol>
 
 
<li> How do you land?</li>
 
<ol>
 
<li> Using the ASDW sequence, press H for Hover</li>
 
<li> Usign the ASDW sequence, press F for Fly</li>
 
<li> Press Ctrl-H</li>
 
<li> Press the Ctrl-Home key</li>
 
<li> Press the Home key</li>
 
<li> Press the Page Down key until you land</li>
 
</ol>
 
 
<li> Finding people on your region/parcel</li>
 
<ol>
 
<li> Walk around and find them</li>
 
<li> Use the camera controls and cam the region</li>
 
<li> Click the Mini-Map button</li>
 
</ol>
 
 
<li> Finding your way through a crowd</li>
 
<ol>
 
<li> Just walk towards the target; people will understand if you run them over, it is common</li>
 
<li> Use the Mini-Map to avoid the other residents</li>
 
<li> Wait for all the residents to appear on-screen, then carefully walk around them</li>
 
</ol>
 
 
<li> Figuring out whether people are higher or lower than you</li>
 
<ol>
 
<li> Fly up and down until you find out who is above and below you</li>
 
<li> Look at the Mini-Map; the green "^" indicates they are below you and the "v" indicates they are above you</li>
 
<li> Look at the Mini-Map; the green "^" indicates they are above you and the "v" indicates they are below you</li>
 
</ol>
 
 
<li> What can you do with the Map?</li>
 
<ol>
 
<li> Search for telehubs</li>
 
<li> Search for residents</li>
 
<li> Search for land for sale</li>
 
<li> Search for events rated by maturity</li>
 
<li> Search for online friends</li>
 
<li> Get the SLURL for where you are</li>
 
<li> Look for regions</li>
 
<li> Teleport places</li>
 
<li> All of the above</li>
 
</ol>
 
 
<li> What can you do with Search?</li>
 
<ol>
 
<li> Teleport places</li>
 
<li> Shop</li>
 
<li> Find people</li>
 
<li> Find classes</li>
 
<li> Find anything</li>
 
</ol>
 
 
<li> How do you get landmarks?</li>
 
<ol>
 
<li> Someone gives you one</li>
 
<li> You create one via the World menu</li>
 
<li> It comes in a box</li>
 
<li> You get them when you go somewhere</li>
 
<li> All of the above</li>
 
</ol>
 
 
<li> Is there a limit to how many things can be in an inventory?</li>
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> What kinds of things can be in an inventory? (check all that apply)</li>
 
<ol>
 
<li> Socks</li>
 
<li> Shoes</li>
 
<li> Prims</li>
 
<li> Avatars</li>
 
<li> Skins</li>
 
<li> Hair</li>
 
<li> Teeth</li>
 
</ol>
 
 
<li> How many inventory windows can be open at one time?</li>
 
<ol>
 
<li> 1</li>
 
<li> 2</li>
 
<li> 3</li>
 
<li> 4</li>
 
<li> As many as I want</li>
 
</ol>
 
 
<li> What kinds of clothing can you have? (choose only one)</li>
 
<ol>
 
<li> Pants</li>
 
<li> Shoes</li>
 
<li> Socks</li>
 
<li> You name it</li>
 
<li> Underwear</li>
 
<li> Bra</li>
 
<li> Skirt</li>
 
<li> Boots</li>
 
</ol>
 
 
<li> What three ways are there of wearing something?</li>
 
<ol>
 
<li> Drag and drop</li>
 
<li> Right-click and attach to a custom point</li>
 
<li> Drag and drop onto a particular attachment point</li>
 
<li> Right-click and wear</li>
 
<li> Right-click and attach to a HUD location</li>
 
<li> Drag and drop onto a HUD location</li>
 
</ol>
 
 
<li> How do you create an outfit?</li>
 
<ol>
 
<li> Create a folder, drop some clothes into it, call it an outfit</li>
 
<li> Go into appearance mode, create an outfit, give it a name, save it</li>
 
<li> Go into appearance mode, create an outfit, give it a name, check all the appropriate boxes, save it</li>
 
</ol>
 
 
<li> Which of the following are ways you can wear an outfit?</li>
 
<ol>
 
<li> Go to the Edit menu, select Clothing, and choose an outfit</li>
 
<li> Go to the Inventory, find the outfit, right-click on it, and wear</li>
 
<li> Drag all the items onto the ground and put them on one at a time</li>
 
<li> Go to your Inventory, find items you want to wear, and right-click and wear each of them individually</li>
 
<li> Go to the Inventory, find the outfit, and drag and drop it onto your avatar</li>
 
</ol>
 
 
<li> How do you sort the inventory by date</li>
 
<ol>
 
<li> Click the Edit menu and select "Sort inventory by date"</li>
 
<li> Open the Inventory and select the File menu, then "Sort inventory by date"</li>
 
<li> Open the Inventory and select the Sort menu, then select Date</li>
 
</ol>
 
 
<li> Money:  what is it?</li>
 
<ol>
 
<li> A derivative of the US dollar</li>
 
<li> In-world currency of Second Life</li>
 
</ol>
 
 
<li> Is it necessary?
 
<ol>
 
<li> Yes</li>
 
<li> No</li>
 
</ol>
 
 
<li> How much can I have?
 
<ol>
 
<li> As much as there is</li>
 
<li> No more than 10,000,000 Linden</li>
 
<li> No more than 1,000,000,000 Linden</li>
 
<li> As much as I can get</li>
 
</ol>
 
 
<li> How do I get it?</li>
 
<ol>
 
<li> Money trees</li>
 
<li> Purchase them with a credit card</li>
 
<li> Gifts</li>
 
<li> Paying jobs</li>
 
<li> Theft</li>
 
<li> Given to you via a Linden Grant</li>
 
<li> Stipend from a premium account</li>
 
<li> Get them from Linden Lab once I put payment info in my account</li>
 
<li> Put in a ticket to Linden Lab for as much as you need</li>
 
</ol>
 
 
<li> How do you buy without money?</li>
 
<ol>
 
<li> Purchase it with in-world credit and ask the seller to credit you</li>
 
<li> Only purchase free items</li>
 
<li> Take the item</li>
 
<li> Get someone to purchase it for you</li>
 
<li> Purchasing with money</li>
 
<li> Left-click and buy</li>
 
<li> Right-click and buy</li>
 
<li> Use a gift card</li>
 
</ol>
 
 
<li> What methods are there to chat with nearby people?</li>
 
<ol>
 
<li> Use the public chat window</li>
 
<li> Use the local chat window</li>
 
<li> Use an IM window</li>
 
<li> Trade notecards</li>
 
</ol>
 
 
<li> How many people can be on the friends list?</li>
 
<ol>
 
<li> Less than 10,000</li>
 
<li> Less than 1,000</li>
 
<li> No limit</li>
 
</ol>
 
 
<li> How do you chat privately with someone?</li>
 
<ol>
 
<li> Bring them at least 20 meters away from anyone else</li>
 
<li> Chat with them via IM</li>
 
<li> Trade notecards</li>
 
<li> Email them</li>
 
</ol>
 
 
<li> How do you have a conference chat?</li>
 
<ol>
 
  <li> Create a group and add people to the group</li>
 
  <li> Teleport everyone to a single location and talk with them there</li>
 
  <li> Chat with one person, then go to the Tools menu and select Chat &#8212; Additional Resident until you have added them all</li>
 
  <li> Go to the Friends list, left-click on the first person, then hold down the CTRL key and select as many more people as you want to talk with, then click the IM button</li>
 
</ol>
 
 
 
<li> How do you find a group?</li>
 
<ol>
 
<li> Ask your friends for recommendations</li>
 
<li> Use Search&#8212;Groups</li>
 
<li> Use Search&#8212;All</li>
 
<li> See what groups are available at different locations</li>
 
</ol>
 
 
<li> How do you add a group?</li>
 
<ol>
 
<li> Get a friend to add you</li>
 
<li> Click the Join button</li>
 
<li> Go where there is a group add mechanism</li>
 
</ol>
 
 
<li> How do you participate in group chat?</li>
 
<ol>
 
<li> Have someone invite you to the group chat</li>
 
<li> Go to your Groups list, select, the group, and click the IM/Call button</li>
 
<li> Click the IM Received button when someone chats in the group</li>
 
</ol>
 
 
<li> How do you right-click on something with a Macintosh?</li>
 
<ol>
 
<li> CTRL-click</li>
 
<li> SH-CMD-click</li>
 
<li> CMD-click</li>
 
</ol>
 
 
<li> What is the equivalent of a Alt-CTRL-Left click on a PC?</li>
 
<ol>
 
<li> CMD-OPT-click</li>
 
<li> SH-OPT-click</li>
 
</ol>
 
 
<li> How do you switch the language of the SL viewer?</li>
 
<ol>
 
  <li> Choose the correct language when you install</li>
 
<li> Go to the Edit&#8212;Language Settings menu selection</li>
 
<li> Edit Preferences in the Communication tab</li>
 
<li> Edit Preferences on the General tab</li>
 
</ol>
 
</ol>
 
</ol>
 

Latest revision as of 08:43, 15 July 2010